Want to know the steps to provide technical support and troubleshooting services to end-users needing assistance with their computer hardware or software? Do you get on with the technologies that organisations rely on to do business up-to-date and run smoothly?
If you find these questions interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course.
This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues, supporting complicated software and computer technology. The course emphasises on the importance of providing Help Desk support services and explains customer service, IT Service Management and the technical activities in the most effective way possible.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Text lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Helpdesk Support Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
|What’s Missing in Telephone Communication?||00:15:00|
|Verbal Communication Techniques||00:15:00|
|Who are Your Customers?||00:15:00|
|To Serve and Delight||00:05:00|
|Did You Hear Me?||00:15:00|
|Asking the Right Questions||00:15:00|
|Sales by Phone||00:10:00|
|Staying Out of Voice Mail Jail||00:05:00|
|Closing Down the Voice||00:10:00|
|Cold and Warm Calls||00:15:00|
|Developing a Script||00:15:00|
|Perfecting the Script||00:15:00|
|It’s More Than Just a Phase||00:15:00|
|Phone Tag and Getting the Call Back||00:15:00|
|This is My Mentor||00:05:00|
|News from Within||00:15:00|
|Mock Exam – Helpdesk Support Training Course||00:20:00|
|Final Exam – Helpdesk Support Training Course||00:20:00|
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