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Helpdesk Support Training Course

Helpdesk Support Training Course

24 STUDENTS ENROLLED

Introduction

Want to know the steps to provide technical support and troubleshooting services to end-users needing assistance with their computer hardware or software? Do you get on with the technologies that organisations rely on to do business up-to-date and run smoothly?

If you find these questions interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course.

Description

This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues, supporting complicated software and computer technology. The course emphasises on the importance of providing Help Desk support services and explains customer service, IT Service Management and the technical activities in the most effective way possible.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Helpdesk Support Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module 01
What’s Missing in Telephone Communication? 00:15:00
Verbal Communication Techniques 00:15:00
Who are Your Customers? 00:15:00
To Serve and Delight 00:05:00
Did You Hear Me? 00:15:00
Module 02
Asking the Right Questions 00:15:00
Saying No 00:05:00
Sales by Phone 00:10:00
Taking Messages 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Module 03
Developing a Script 00:15:00
Perfecting the Script 00:15:00
Handling Objections 00:30:00
Negotiation Techniques 00:15:00
It’s More Than Just a Phase 00:15:00
Phone Tag and Getting the Call Back 00:15:00
This is My Mentor 00:05:00
Stress Busting 00:05:00
News from Within 00:15:00
Mock Exam
Mock Exam – Helpdesk Support Training Course 00:20:00
Final Exam
Final Exam – Helpdesk Support Training Course 00:20:00

Course Reviews

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