Introduction to Front Office Management | |||
Oksana Gyulnazaryan – Intro | 00:06:00 | ||
Review of Front Office Operations | 00:08:00 | ||
Fundamentals of Front Office Management | |||
Fundamentals of Front Office Management | 00:23:00 | ||
Daily Checklist | 00:16:00 | ||
Leadership Checklist | 00:10:00 | ||
Arrival Experience | |||
Arrival Experience | 00:13:00 | ||
Guest Experience Management | |||
How to respond to an unhappy guest emails/surveys | 00:03:00 | ||
Understand the real reason your guests complain | 00:02:00 | ||
Service Recovery | 00:03:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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