Hotel Front Desk Operations
Hotel Front Desk Operations
Original price was: £425.£29Current price is: £29. ex Vat
Save 93.18 % - OFFER ENDS SOON
OR
Or
Take All courses for £49
1 Year Access 
Intermediate
6 Students -
1 hour, 24 minutes
Get access to 5000+ courses including this for only £49. Learn More.
Learning Outcome
- Know the roles and responsibilities of a hotel’s Front Desk Operations.
- Know the importance of Hotel Front Desk Operations.
- Learn how to respond to an unhappy guest survey or email.
- Understand why it is important to know why the guests are unhappy.
- Learn about foundational procedures of the Front Office and more.
- Gain knowledge on Key Performance Indicators and Effective ways to measure success of the Front Office Department.
Description
The Hotel Front Desk Operations is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an accredited certificate after completing the course. Enrol now for a limited-time discounted price.
Like all the courses of One Education, this Hotel Front Desk Operations is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.
Our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing the Hotel Front Desk Operations, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and achieve certifications, simply enrol this Hotel Front Desk Operations from One Education.
Why People Love and Enrol in The Hotel Front Desk Operations from One Education
- Instantly accessible CPD-accredited certificate on successful completion of this Hotel Front Desk Operations
- 24/7 access to the course for 12 months
- Study at your own pace
- No hidden fees or exam charges
- Full Tutor support on weekdays (Monday – Friday)
- Efficient assessment and instant results
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will i receive a certificate of completion?
Upon successful completion, you will qualify for the uk and internationally-recognised certification and you can choose to make your achievement formal by obtaining your pdf certificate at a cost of £9 and hard copy certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your cv with key skills and an accredited qualification attesting to your knowledge.
The hotel front desk operations is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the english language, numeracy and it, and to be over the age of 16.
Course Curriculum
| Introduction to Front Office Management | |||
| Oksana Gyulnazaryan – Intro | 00:06:00 | ||
| Review of Front Office Operations | 00:08:00 | ||
| Fundamentals of Front Office Management | |||
| Fundamentals of Front Office Management | 00:23:00 | ||
| Daily Checklist | 00:16:00 | ||
| Leadership Checklist | 00:10:00 | ||
| Arrival Experience | |||
| Arrival Experience | 00:13:00 | ||
| Guest Experience Management | |||
| How to respond to an unhappy guest emails/surveys | 00:03:00 | ||
| Understand the real reason your guests complain | 00:02:00 | ||
| Service Recovery | 00:03:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
