Hotel Management with Hotel Receptionist and Hospitality Management
Hotel Management with Hotel Receptionist and Hospitality Management
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Intermediate
77 Students -
23 hours
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Introduction
Hotel management has the potential to be an astonishingly rewarding career path, whether you are looking to escalate the ranks to something wholly new, or already working in this field and desire to enhance your knowledge and skills, then enrolling in this Hotel Management with Hotel Receptionist and Hospitality Management course could be the key that unlocks so many opportunities for you.
Description
The course breaks down the ins and outs of hotel management and introduces you to the basics of hotel management, better your customer service skills, and explains the elemental duties of key hotel departments.
In addition to all of that, this course highlights the techniques to improve your call handling abilities, acquire the attributes that help you become a great receptionist and to stand a widely improved prospect of stepping into Hospitality Management.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Hotel Management with Hotel Receptionist and Hospitality Management is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Introduction to Hotel Management | |||
| Hotel Business Administration | 00:15:00 | ||
| Type of Hotels | 00:15:00 | ||
| Hotel Administration Structure | 00:15:00 | ||
| Hospitality Management | |||
| Introduction to Hospitality Management | 01:00:00 | ||
| Characteristics of the Hospitality Industry | 00:15:00 | ||
| Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
| Influences Which Affect the Industry | 00:15:00 | ||
| The Development of the Hospitality Industry | 01:00:00 | ||
| Hospitality Brands | 00:15:00 | ||
| Accommodation | 01:00:00 | ||
| Food Service | 01:00:00 | ||
| Successful Quality Management | 01:00:00 | ||
| Housekeeping, Engineering & Security | |||
| Housekeeping | 00:15:00 | ||
| Engineering Department | 00:15:00 | ||
| Security Departments | 00:15:00 | ||
| Human Resource Management | |||
| Human Resource Management | 01:00:00 | ||
| Roles of HRM | 00:15:00 | ||
| Quality Management | |||
| Quality Management | 00:15:00 | ||
| Marketing | |||
| Marketing | 00:45:00 | ||
| Market Strategy in Hotel Industry | 00:30:00 | ||
| Interdepartmental Communications Skills | |||
| Interdepartmental Communications | 00:15:00 | ||
| Communication Skills | 00:45:00 | ||
| Hotel Receptionist | |||
| An Overview of Hotel Reception | 01:00:00 | ||
| Hotel Reception Standard Procedures | 00:30:00 | ||
| Communication Skills Required for Hotel Reception | 01:00:00 | ||
| Customer Service in Hotel Reception | 00:30:00 | ||
| Telephone Handling in a Hotel | 01:00:00 | ||
| How to Handle Difficult Hotel Guests | 00:40:00 | ||
| Administrative Skills as a Hotel Receptionist | 00:30:00 | ||
| Computer Skills and Programs | 00:15:00 | ||
| Brand Standards in the Hospitality World | 00:25:00 | ||
| Being a Team Player: Working with Other Hotel Departments | 00:15:00 | ||
| Safety and Security in the Hotel | 01:00:00 | ||
| Sales and Marketing as a Hotel Receptionist | 00:30:00 | ||
| Dressing the Part: Creating the Professional Look in Hospitality | 00:15:00 | ||
| Keeping Stress Under Control on the Job | 00:30:00 | ||
| Legal Issues in Hospitality | 00:30:00 | ||
| The Future for Hotel Receptionists | 00:30:00 | ||
| Hospitality | |||
| Introduction to Hospitality | 00:15:00 | ||
| Characteristics of the Hospitality Industry | 00:15:00 | ||
| Relationship Between the Hospitality Industry and Tourism | 00:15:00 | ||
| Types of Accommodation | 00:15:00 | ||
| Types of Room | 00:30:00 | ||
| Types of Hotel Guests | 00:15:00 | ||
| Mock Exam | |||
| Mock Exam – Hotel Management with Hotel Receptionist and Hospitality Management | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Hotel Management with Hotel Receptionist and Hospitality Management | 00:20:00 | ||
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
