Hotel Management with Hotel Receptionist and Hospitality Management

Hotel Management with Hotel Receptionist and Hospitality Management

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Introduction

Hotel management has the potential to be an astonishingly rewarding career path, whether you are looking to escalate the ranks to something wholly new, or already working in this field and desire to enhance your knowledge and skills, then enrolling in this Hotel Management with Hotel Receptionist and Hospitality Management course could be the key that unlocks so many opportunities for you.

Description

The course breaks down the ins and outs of hotel management and introduces you to the basics of hotel management, better your customer service skills, and explains the elemental duties of key hotel departments.

In addition to all of that, this course highlights the techniques to improve your call handling abilities, acquire the attributes that help you become a great receptionist and to stand a widely improved prospect of stepping into Hospitality Management.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Hotel Management with Hotel Receptionist and Hospitality Management is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Introduction to Hotel Management
Hotel Business Administration 00:15:00
Type of Hotels 00:15:00
Hotel Administration Structure 00:15:00
Hospitality Management
Introduction to Hospitality Management 01:00:00
Characteristics of the Hospitality Industry 00:15:00
Relationship Between the Hospitality Industry and Tourism 00:15:00
Influences Which Affect the Industry 00:15:00
The Development of the Hospitality Industry 01:00:00
Hospitality Brands 00:15:00
Accommodation 01:00:00
Food Service 01:00:00
Successful Quality Management 01:00:00
Housekeeping, Engineering & Security
Housekeeping 00:15:00
Engineering Department 00:15:00
Security Departments 00:15:00
Human Resource Management
Human Resource Management 01:00:00
Roles of HRM 00:15:00
Quality Management
Quality Management 00:15:00
Marketing
Marketing 00:45:00
Market Strategy in Hotel Industry 00:30:00
Interdepartmental Communications Skills
Interdepartmental Communications 00:15:00
Communication Skills 00:45:00
Hotel Receptionist
An Overview of Hotel Reception 01:00:00
Hotel Reception Standard Procedures 00:30:00
Communication Skills Required for Hotel Reception 01:00:00
Customer Service in Hotel Reception 00:30:00
Telephone Handling in a Hotel 01:00:00
How to Handle Difficult Hotel Guests 00:40:00
Administrative Skills as a Hotel Receptionist 00:30:00
Computer Skills and Programs 00:15:00
Brand Standards in the Hospitality World 00:25:00
Being a Team Player: Working with Other Hotel Departments 00:15:00
Safety and Security in the Hotel 01:00:00
Sales and Marketing as a Hotel Receptionist 00:30:00
Dressing the Part: Creating the Professional Look in Hospitality 00:15:00
Keeping Stress Under Control on the Job 00:30:00
Legal Issues in Hospitality 00:30:00
The Future for Hotel Receptionists 00:30:00
Hospitality
Introduction to Hospitality 00:15:00
Characteristics of the Hospitality Industry 00:15:00
Relationship Between the Hospitality Industry and Tourism 00:15:00
Types of Accommodation 00:15:00
Types of Room 00:30:00
Types of Hotel Guests 00:15:00
Mock Exam
Mock Exam – Hotel Management with Hotel Receptionist and Hospitality Management 00:20:00
Final Exam
Final Exam – Hotel Management with Hotel Receptionist and Hospitality Management 00:20:00
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