Housing Officer Training

Housing Officer Training



Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants’ needs and ensure that all properties are maintained and looked after. In this Housing Officer Training course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.

In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.

Highlights of The Housing Officer Training

  • Develop your understanding of the role and responsibilities of a housing officer
  • Learn how to assess the needs of people applying for housing
  • Understand how to carry out housing inspections to make sure properties are well-maintained
  • Be able to form strong relationships with tenants and build their trust
  • Have a solid understanding of the legal responsibilities of a housing officer 
  • Strengthen your customer service, problem-solving and organisational skills
  • Have the ability to deal with anti-social behaviour and tenant complaints in a professional & helpful manner
  • Develop the skills to advise your tenants and address their needs in meetings

Housing Officer Training Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Who is This Course for?

This course is suitable for those who are looking to start a career in social housing and wish to develop their understanding of the role of a housing officer. This entry-level training program is open to learners of all academic backgrounds.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Housing Officer Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path:

On successful completion of this course, learners will be able to kickstart their career as a housing officer, and can eventually progress towards becoming a senior regional manager. Related professions in this field include:

  • Senior Housing Officer
  • Area Manager
  • Sheltered Housing Officer
  • Supported Housing worker

Course Curriculum

Module 1: Introduction to Social Housing
Introduction 01:00:00
What is Social Housing 00:05:00
Why We Need More Social Housing 00:30:00
Social Housing Providers 00:30:00
Module 2: The Origins and Changes of Social Housing
The Origins of Social Housing, the Purpose and Aims of Social Landlords 00:30:00
Changes and the Impact on Functions of Social Housing 00:05:00
Module 3: Supply and Demand
What has Supply and Demand Got to do With Housing? 00:30:00
What is Affordable Housing? 00:05:00
Demand and Need 00:15:00
Acute Housing Need 00:45:00
The Management of Housing Need 00:30:00
Supply Issues 00:15:00
Areas of Oversupply 00:15:00
Module 4: Housing Management
Managing Social Housing 00:30:00
Forms of Social Housing Tenancy 00:15:00
Managing the Patch 00:15:00
Special Needs Housing Management 00:30:00
Special Consideration Groups 00:15:00
Unfavourable Medical or Related Condition 00:15:00
Street Sleepers 00:05:00
Other Victims of Societal Prejudice 00:15:00
The Management of Temporary Accommodation 00:05:00
Self-Management 00:15:00
Repairs and Maintenance 00:30:00
Organisational Management Issues 00:30:00
Module 5: Housing Finance
Understanding Housing Finance 00:30:00
Housing Balances 00:15:00
Capital Operations in the Social Housing Sector 00:30:00
Housing Association Capital Finance 00:15:00
Revenue Operations in the Social Housing Sector 00:30:00
Scope for HRA Subsidy Reform 00:30:00
Module 6: Housing Development
Introduction to Housing Development 00:05:00
The Strategic Planning Process 00:15:00
Planning Policy Implications 01:30:00
The Importance of Sustainability 00:15:00
The Importance of Planning 00:30:00
The Development Process 01:00:00
Mock Exam
Mock Exam- Housing Officer Training 00:20:00
Final Exam
Final Exam- Housing Officer Training 00:20:00
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