Housing Officer Training
Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants’ needs and ensure that all properties are maintained and looked after. In this Housing Officer Training course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.
In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.
Highlights of The Housing Officer Training
- Develop your understanding of the role and responsibilities of a housing officer
- Learn how to assess the needs of people applying for housing
- Understand how to carry out housing inspections to make sure properties are well-maintained
- Be able to form strong relationships with tenants and build their trust
- Have a solid understanding of the legal responsibilities of a housing officer
- Strengthen your customer service, problem-solving and organisational skills
- Have the ability to deal with anti-social behaviour and tenant complaints in a professional & helpful manner
- Develop the skills to advise your tenants and address their needs in meetings
Housing Officer Training Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Who is This Course for?
This course is suitable for those who are looking to start a career in social housing and wish to develop their understanding of the role of a housing officer. This entry-level training program is open to learners of all academic backgrounds.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Housing Officer Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
On successful completion of this course, learners will be able to kickstart their career as a housing officer, and can eventually progress towards becoming a senior regional manager. Related professions in this field include:
- Senior Housing Officer
- Area Manager
- Sheltered Housing Officer
- Supported Housing worker
|Module 1: Introduction to Social Housing|
|What is Social Housing||00:05:00|
|Why We Need More Social Housing||00:30:00|
|Social Housing Providers||00:30:00|
|Module 2: The Origins and Changes of Social Housing|
|The Origins of Social Housing, the Purpose and Aims of Social Landlords||00:30:00|
|Changes and the Impact on Functions of Social Housing||00:05:00|
|Module 3: Supply and Demand|
|What has Supply and Demand Got to do With Housing?||00:30:00|
|What is Affordable Housing?||00:05:00|
|Demand and Need||00:15:00|
|Acute Housing Need||00:45:00|
|The Management of Housing Need||00:30:00|
|Areas of Oversupply||00:15:00|
|Module 4: Housing Management|
|Managing Social Housing||00:30:00|
|Forms of Social Housing Tenancy||00:15:00|
|Managing the Patch||00:15:00|
|Special Needs Housing Management||00:30:00|
|Special Consideration Groups||00:15:00|
|Unfavourable Medical or Related Condition||00:15:00|
|Other Victims of Societal Prejudice||00:15:00|
|The Management of Temporary Accommodation||00:05:00|
|Repairs and Maintenance||00:30:00|
|Organisational Management Issues||00:30:00|
|Module 5: Housing Finance|
|Understanding Housing Finance||00:30:00|
|Capital Operations in the Social Housing Sector||00:30:00|
|Housing Association Capital Finance||00:15:00|
|Revenue Operations in the Social Housing Sector||00:30:00|
|Scope for HRA Subsidy Reform||00:30:00|
|Module 6: Housing Development|
|Introduction to Housing Development||00:05:00|
|The Strategic Planning Process||00:15:00|
|Planning Policy Implications||01:30:00|
|The Importance of Sustainability||00:15:00|
|The Importance of Planning||00:30:00|
|The Development Process||01:00:00|
|Mock Exam- Housing Officer Training||00:20:00|
|Final Exam- Housing Officer Training||00:20:00|
|Refer a Friend|
|Refer a Friend and Claim One Course for FREE||00:00:00|
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