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  • 350 Students

  • Certified


Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants’ needs and ensure that all properties are maintained and looked after. In this Housing Officer Training course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.

In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.

Highlights of The Housing Officer Training

  • Develop your understanding of the role and responsibilities of a housing officer
  • Learn how to assess the needs of people applying for housing
  • Understand how to carry out housing inspections to make sure properties are well-maintained
  • Be able to form strong relationships with tenants and build their trust
  • Have a solid understanding of the legal responsibilities of a housing officer 
  • Strengthen your customer service, problem-solving and organisational skills
  • Have the ability to deal with anti-social behaviour and tenant complaints in a professional & helpful manner
  • Develop the skills to advise your tenants and address their needs in meetings

Housing Officer Training Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £ 119. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.


This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to complete the assignment questions provided at the end of the course. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. 

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

After passing the assignment exam, you will be able to apply for a certificate.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills attesting to your knowledge.

The Housing Officer Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path:

On successful completion of this course, learners will be able to kick-start their career as a housing officer, and can eventually progress towards becoming a senior regional manager. Related professions in this field include:

  • Senior Housing Officer
  • Area Manager
  • Sheltered Housing Officer
  • Supported Housing worker

Course Curriculum

Housing Officer Training
Module 1: Introduction to Social Housing 00:15:00
Module 2: Career Prospects of Social Housing Manager 00:25:00
Module 3: Tenant Selection and Tenant Management 00:28:00
Module 4: Managing Rental Income and Arrears 00:24:00
Module 5: Time Management 00:37:00
Module 6: Organisational Skills 00:27:00
Module 7: Communication Skills 00:27:00
Module 8: Negotiation Techniques 00:19:00
Module 9: Dealing with Anti-Social Behaviours 00:39:00
Module 10: Stress Management 00:19:00
Module 11: Maintenance, Safety, and Security of Social Housing 00:32:00
Module 12: Resident Involvement in Social Housing 00:31:00
Assignment – Housing Officer Training Unlimited
Recommended Materials
Workbook – Housing Officer Training Unlimited
Order Your Certificate
Order Your Certificate QLS 00:00:00

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