| Section 01: Introduction | |||
| Welcome to the Course | 00:02:00 | ||
| Who am I? | 00:02:00 | ||
| What are You Going to Learn? | 00:11:00 | ||
| Section 02: The Tourism Industry | |||
| Trends | 00:04:00 | ||
| Different Kinds of Jobs | 00:11:00 | ||
| Definition | 00:01:00 | ||
| Different Tour | 00:01:00 | ||
| Pay | 00:04:00 | ||
| Section 03: Engaging with Customer | |||
| Who are Your Customers? | 00:05:00 | ||
| Creating Great Experiences | 00:12:00 | ||
| How I Got Hundreds of Five Star Review | 00:07:00 | ||
| Tips & Tricks | 00:03:00 | ||
| How to Get People Like You | 00:07:00 | ||
| Section 04: Public Speaking | |||
| Easier than You Think | 00:02:00 | ||
| Charisma | 00:10:00 | ||
| Practical Exercise | 00:05:00 | ||
| Tips & Tricks | 00:04:00 | ||
| Voice Exercise | 00:04:00 | ||
| Section 05: What to Talk about on Tour | |||
| What to Talk about | 00:15:00 | ||
| How to Prepare Quickly for New Destination | 00:08:00 | ||
| Use Your Own Interest | 00:01:00 | ||
| Where to Find Fun Information | 00:02:00 | ||
| Section 06: Finding a Job | |||
| Different Kinds of Jobs | 00:02:00 | ||
| Different Kinds of Organisation | 00:04:00 | ||
| Different Kinds of Tourist | 00:03:00 | ||
| What Do You Want? | 00:02:00 | ||
| How to Improve Your Chances of Finding a Job | 00:08:00 | ||
| How to Create Experience | 00:02:00 | ||
| Example Cover Letter | 00:03:00 | ||
| Job Interviews | 00:09:00 | ||
| Section 07: Problems on the Roads | |||
| Hospital and Injury | 00:05:00 | ||
| Change of Plants | 00:03:00 | ||
| How to Handle Customer Complains | 00:01:00 | ||
| Bad News | 00:04:00 | ||
| Difficult People | 00:05:00 | ||
| Finding Your Way | 00:02:00 | ||
| Section 08: Different Destination | |||
| Dealing with Languages | 00:05:00 | ||
| Dealing with Tourism Professional | 00:05:00 | ||
| Different Cultures | 00:04:00 | ||
| Tips and Money | 00:02:00 | ||
| Commissions | 00:04:00 | ||
| Section 09: Starting You Own Tourism Business | |||
| Pros and Cons | 00:05:00 | ||
| Roadmap to Success | 00:07:00 | ||
| How I Did It | 00:03:00 | ||
| How My Boss Did It | 00:03:00 | ||
| Section 10: Becoming a Local Guide | |||
| What is the Job? | 00:02:00 | ||
| Local Laws | 00:02:00 | ||
| Learn Your History | 00:03:00 | ||
| Learn by Doing | 00:01:00 | ||
| Make Connection | 00:02:00 | ||
| Section 11: Your First Trip | |||
| Checklist What to Take | 00:02:00 | ||
| Meeting the Group | 00:02:00 | ||
| Introducing Yourself | 00:02:00 | ||
| First Info | 00:02:00 | ||
| Tour Busses | 00:02:00 | ||
| Checking into a Hotel | 00:02:00 | ||
| Dinner | 00:01:00 | ||
| Normal Days | 00:06:00 | ||
| Last Day | 00:03:00 | ||
| Section 12: Crash Course in Art History | |||
| Classical Culture | 00:06:00 | ||
| Middle Ages | 00:06:00 | ||
| Symbolism | 00:05:00 | ||
| Renaissance | 00:05:00 | ||
| Baroque | 00:09:00 | ||
| Neoclassicism | 00:02:00 | ||
| Romanticism | 00:02:00 | ||
| From Impressionism to Now | 00:06:00 | ||
| Section 13: Creating Websites and Advertising | |||
| Easy Way to Start a Website | 00:04:00 | ||
| Search Engine Optimisation | 00:04:00 | ||
| Booking System | 00:02:00 | ||
| Advertising | 00:02:00 | ||
| Review Sites | 00:02:00 | ||
| Assignment | |||
| Assignment – How to Become a Tour Guide | 00:00:00 | ||