Section 01: Introduction | |||
What is Customer Service | 00:05:00 | ||
Section 02: History of Evolution | |||
History and Evolution | 00:04:00 | ||
More on History | 00:04:00 | ||
Call Centre Outsourcing | 00:06:00 | ||
Social Media | 00:05:00 | ||
Section 03: Customer Service | |||
Importance of Customer Service | 00:06:00 | ||
Increase the Amount of Money Each Costomer | 00:07:00 | ||
Increase How Often a Customer Buys from You | 00:05:00 | ||
Decrease Barries to Buying | 00:07:00 | ||
What is Excellent Customer Service | 00:01:00 | ||
Section 04: Customer Follow Up | |||
Following up on Feedback | 00:07:00 | ||
Call and Follow up with Specific Customer | 00:11:00 | ||
Handling Complaints and Return Gracefully | 00:12:00 | ||
Understanding the Customers Needd and Wants | 00:09:00 | ||
Stand in Your Customer Shoes | 00:09:00 | ||
Section 05: Exceeding customer service | |||
Introduction to Exceeding Customer Service | 00:09:00 | ||
Advantages of Exceeding Customer Expectations | 00:04:00 | ||
Exceeding Costomer Expectations | 00:07:00 | ||
What do Customers Expect | 00:03:00 | ||
Identifying Other Touch Points to Improve | 00:08:00 | ||
Section 06: How to help? | |||
Going out of the way to Help Customer | 00:11:00 | ||
Remember Part 1 | 00:10:00 | ||
Remember Part 2 | 00:11:00 | ||
Remember Part 3 | 00:08:00 | ||
Remember Part 4 | 00:07:00 | ||
Section 07: Innovative customer service | |||
Inovative Customer service Quotes | 00:04:00 | ||
Innovative Customer Service Technique | 00:03:00 | ||
Loyal Customer | 00:11:00 | ||
Dealing with People | 00:09:00 | ||
Most Important Visitor on our Premises | 00:10:00 | ||
Customers as Invited Guest to a Party | 00:01:00 | ||
What he Wants | 00:04:00 | ||
Serve the Customer | 00:03:00 | ||
Type of Activity | 00:09:00 | ||
Customer Interaction | 00:08:00 | ||
Customer Complain | 00:12:00 | ||
Customer Revolution | 00:10:00 | ||
Customer Service is not a Department | 00:06:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
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