Become a trained professional from the safety and comfort of your own home by taking Innovative Customer Service Techniques . Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.
One Education has been proud to produce an extensive range of best-selling courses, and Innovative Customer Service Techniques is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.
Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.
All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.
By completing Innovative Customer Service Techniques, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.
Whatever your reason for studying Innovative Customer Service Techniques, make the most of this opportunity from One Education and excel in your chosen field.
Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.
It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.
The Innovative Customer Service Techniques is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.
|Section 01: Introduction|
|What is Customer Service||00:05:00|
|Section 02: History of Evolution|
|History and Evolution||00:04:00|
|More on History||00:04:00|
|Call Centre Outsourcing||00:06:00|
|Section 03: Customer Service|
|Importance of Customer Service||00:06:00|
|Increase the Amount of Money Each Costomer||00:07:00|
|Increase How Often a Customer Buys from You||00:05:00|
|Decrease Barries to Buying||00:07:00|
|What is Excellent Customer Service||00:01:00|
|Section 04: Customer Follow Up|
|Following up on Feedback||00:07:00|
|Call and Follow up with Specific Customer||00:11:00|
|Handling Complaints and Return Gracefully||00:12:00|
|Understanding the Customers Needd and Wants||00:09:00|
|Stand in Your Customer Shoes||00:09:00|
|Section 05: Exceeding customer service|
|Introduction to Exceeding Customer Service||00:09:00|
|Advantages of Exceeding Customer Expectations||00:04:00|
|Exceeding Costomer Expectations||00:07:00|
|What do Customers Expect||00:03:00|
|Identifying Other Touch Points to Improve||00:08:00|
|Section 06: How to help?|
|Going out of the way to Help Customer||00:11:00|
|Remember Part 1||00:10:00|
|Remember Part 2||00:11:00|
|Remember Part 3||00:08:00|
|Remember Part 4||00:07:00|
|Section 07: Innovative customer service|
|Inovative Customer service Quotes||00:04:00|
|Innovative Customer Service Technique||00:03:00|
|Dealing with People||00:09:00|
|Most Important Visitor on our Premises||00:10:00|
|Customers as Invited Guest to a Party||00:01:00|
|What he Wants||00:04:00|
|Serve the Customer||00:03:00|
|Type of Activity||00:09:00|
|Customer Service is not a Department||00:06:00|