Innovative Customer Service Techniques

Innovative Customer Service Techniques

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Course Overview

Become a trained professional from the safety and comfort of your own home by taking Innovative Customer Service Techniques . Whatever your situation and requirements, One Education can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount.

One Education has been proud to produce an extensive range of best-selling courses, and Innovative Customer Service Techniques is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time. 

Teaching and training are more than just a job for the staff at One Education; we take pride in employing those who share our vision for e-learning and its importance in today’s society. To prove this, all learning materials for each course are available for at least one year after the initial purchase.  

All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties. 

By completing Innovative Customer Service Techniques, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV.

Whatever your reason for studying Innovative Customer Service Techniques, make the most of this opportunity from One Education and excel in your chosen field.

Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up. 

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Innovative Customer Service Techniques is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Section 01: Introduction
What is Customer Service 00:05:00
Section 02: History of Evolution
History and Evolution 00:04:00
More on History 00:04:00
Call Centre Outsourcing 00:06:00
Social Media 00:05:00
Section 03: Customer Service
Importance of Customer Service 00:06:00
Increase the Amount of Money Each Costomer 00:07:00
Increase How Often a Customer Buys from You 00:05:00
Decrease Barries to Buying 00:07:00
What is Excellent Customer Service 00:01:00
Section 04: Customer Follow Up
Following up on Feedback 00:07:00
Call and Follow up with Specific Customer 00:11:00
Handling Complaints and Return Gracefully 00:12:00
Understanding the Customers Needd and Wants 00:09:00
Stand in Your Customer Shoes 00:09:00
Section 05: Exceeding customer service
Introduction to Exceeding Customer Service 00:09:00
Advantages of Exceeding Customer Expectations 00:04:00
Exceeding Costomer Expectations 00:07:00
What do Customers Expect 00:03:00
Identifying Other Touch Points to Improve 00:08:00
Section 06: How to help?
Going out of the way to Help Customer 00:11:00
Remember Part 1 00:10:00
Remember Part 2 00:11:00
Remember Part 3 00:08:00
Remember Part 4 00:07:00
Section 07: Innovative customer service
Inovative Customer service Quotes 00:04:00
Innovative Customer Service Technique 00:03:00
Loyal Customer 00:11:00
Dealing with People 00:09:00
Most Important Visitor on our Premises 00:10:00
Customers as Invited Guest to a Party 00:01:00
What he Wants 00:04:00
Serve the Customer 00:03:00
Type of Activity 00:09:00
Customer Interaction 00:08:00
Customer Complain 00:12:00
Customer Revolution 00:10:00
Customer Service is not a Department 00:06:00

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