IT Support Technician
IT Support Technician course builds essential skills in troubleshooting, system maintenance, and user support. Learn to manage hardware, software, and networks while developing practical knowledge for real-world IT support roles.
IT Support Technician
Or
Take All courses for £49
1 Year Access -
Intermediate
-
6 Students
-
1 hour, 53 minutes
1 Year Access 
6 Students 
1 hour, 53 minutes Get access to 5000+ courses including this for only £49. Learn More.
Course Overview
Nearly every business now depends on IT running smoothly, yet the people who keep it that way often learn their skills in a scattered, piecemeal way rather than through structured training. This IT support technician training pulls those skills together, giving learners a clear, practical grounding across the core areas of the role.
The course opens with an introduction to the IT support technician role, before covering computer hardware and software fundamentals, giving learners a solid technical foundation. Networking fundamentals follow, before the course moves into system administration, covering how IT systems are managed and maintained day to day.
From there, learners cover cybersecurity basics, building awareness of common threats and how to help protect systems and data. Professional development and career skills are covered next, giving learners practical guidance on progressing within IT support.
The course then moves into troubleshooting software and hardware issues, one of the most hands-on and frequently used skills in the role. The course closes with storage and cloud computing, covering how modern IT infrastructure increasingly relies on cloud-based systems.
The course was audited and updated on: 25th August, 2026
Learning Outcomes
- Understand the core role and responsibilities of an IT support technician.
- Identify computer hardware and software components accurately.
- Apply networking fundamentals to everyday IT support tasks.
- Understand the basics of system administration and maintenance.
- Apply cybersecurity basics to protect systems and data.
- Troubleshoot common software and hardware issues effectively.
- Understand storage and cloud computing within modern IT systems.
Key Features of This Course
- Accredited by CPD QS, adding recognised value to your CV.
- Covers hardware, networking, cybersecurity, and cloud computing in one course.
- Includes dedicated content on troubleshooting real-world IT issues.
- Self-paced online learning, accessible anytime from any device.
- No prior experience or qualifications required to enrol.
- Concise course length of under two hours across eight modules.
- Instant access upon enrolment with no fixed start dates.
- Includes guidance on professional development and career progression.
Assessment & Certification
Training Format
This IT support technician training is delivered through structured, self-paced modules that learners can work through in their own time. The flexible format means there are no live sessions or fixed timetables, making it accessible to those balancing study with work or other commitments.
Assessment
No formal assessment or examination is required to complete this course.
Learners simply work through all eight modules at their own pace.
Certificates are issued upon successful completion of the course content.
Certification Options
CPD QS Certificate
PDF certificate available for £9.
Printed hard copy available for £15.
Issued by CPD Quality Standards (CPD QS), a widely recognised UK accreditation body.
Entry Requirements
There are no formal entry requirements for this IT support technician training. It's open to anyone with a basic understanding of English, numeracy, and IT, regardless of prior technical experience.
Who Is This Course For?
This course is ideal for:
- Individuals looking to start a career as an IT support technician.
- Career changers interested in moving into the IT industry.
- Existing IT staff wanting to formalise their foundational knowledge.
- Small business owners wanting a stronger understanding of IT systems.
- Anyone considering further study or certification within IT support.
Career Opportunities
- IT Support Technician: £20k to £28k/year
- Help Desk Analyst: £19k to £26k/year
- IT Support Engineer: £24k to £34k/year
- Systems Administrator: £26k to £38k/year
- IT Infrastructure Technician: £25k to £36k/year
Note: Salary figures are indicative only. Actual earnings may vary depending on experience, location, employer, and professional qualifications. Completion of this course does not guarantee employment or a specific salary level.
Why People Choose One Education for Their Career
Thousands of learners trust One Education to support their professional development, and their feedback speaks for itself.
Frequently Asked Questions
How do I become an IT support technician in the UK?
Most people start by building foundational knowledge through training like this course, then gain practical experience through an entry-level help desk or support role, often alongside industry certifications such as CompTIA A+.
What qualifications do you need to be an IT support technician?
There’s no single mandatory qualification, though relevant training and recognised certifications, such as CompTIA A+ or Microsoft certifications, are commonly expected by employers.
How much does an IT support technician earn in the UK?
IT support technician salaries typically range from £20k to £38k per year, depending on experience, specialism, and level of responsibility.
Is this course suitable for complete beginners?
Yes, the course is designed to be accessible to beginners, with no prior technical experience required.
Does this course cover cybersecurity as well as general IT support?
Yes, the course includes a dedicated module on cybersecurity basics, alongside core IT support and troubleshooting skills.
Course Curriculum
| Module 01: Introduction to IT Support Technician | |||
| Introduction to IT Support Technician | 00:15:00 | ||
| Module 02: Computer Hardware and Software | |||
| Computer Hardware and Software | 00:10:00 | ||
| Module 03: Networking Fundamentals | |||
| Networking Fundamentals | 00:16:00 | ||
| Module 04: System Administration | |||
| System Administration | 00:21:00 | ||
| Module 05: Cybersecurity Basics | |||
| Cybersecurity Basics | 00:12:00 | ||
| Module 06: Professional Development and Career Skills | |||
| Professional Development and Career Skills | 00:10:00 | ||
| Module 07: Troubleshooting Software and Hardware Issues | |||
| Troubleshooting Software and Hardware Issues | 00:14:00 | ||
| Module 08: Storage and Cloud Computing | |||
| Storage and Cloud Computing | 00:15:00 | ||
IT Support Technician