ITIL 4 Foundation
ITIL 4 Foundation
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Intermediate
2 Students -
6 hours, 26 minutes
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Overview
ITIL is one of the IT services management industry’s favourite and popular frameworks. It’s a detailed practice focused on aligning IT services according to the business needs. This ITIL 4 foundation course is aimed towards you to acquire this sought-after framework within no time.
With expert-led learning materials, this comprehensive ITIL training encompasses all aspects of ITIL 4 frameworks and helps you develop the quality of your IT service management skill. You will be familiarised with various dimensions of ITIL service management including ITIL service value system and management practices. By the end of this all-inclusive learning pack, you will be equipped with all the key principles and best practices used in ITIL 4. So, enrol now and grasp the opportunity to acquire the on-demand ITIL 4 expertise.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hard Copy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The ITIL 4 Foundation is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Unit 01: Introduction | |||
| Introduction to the course! | 00:05:00 | ||
| What is ITIL? | 00:04:00 | ||
| Overview of ITIL Service Value System | 00:07:00 | ||
| Overview of ITIL Four Dimension Model | 00:05:00 | ||
| Unit 02: ITIL Service Management Concepts | |||
| What is Service Management? | 00:06:00 | ||
| What is Value? | 00:07:00 | ||
| Value: How it is perceived? | 00:06:00 | ||
| Who is a Service Provider? | 00:06:00 | ||
| Who is a Service Consumer? | 00:08:00 | ||
| Other Stakeholders in Service Management | 00:03:00 | ||
| Products and Services | 00:10:00 | ||
| What are Service Offerings? | 00:07:00 | ||
| What are Service Relationships? | 00:03:00 | ||
| Service Relationship – Definition | 00:07:00 | ||
| We Secure’s Service Relationship | 00:02:00 | ||
| Output vs Outcome – Are they same? | 00:05:00 | ||
| Cost and Price are the same right? Well let’s find out! | 00:06:00 | ||
| What are Risks? | 00:03:00 | ||
| Warranty and Utility! | 00:10:00 | ||
| Unit 03: The 4 Dimensions of Service Management | |||
| Section Introduction | 00:03:00 | ||
| The Four Dimensions of ITIL Service Management | 00:02:00 | ||
| Dimension 1 – Organizations and People | 00:09:00 | ||
| Dimension 2 – Information and Technology | 00:08:00 | ||
| Information and Technology Management | 00:06:00 | ||
| Dimension 3 – Partners and Supplier | 00:08:00 | ||
| Dimension 4 – Value Streams and Processes | 00:05:00 | ||
| External Factors affecting the four dimensions | 00:07:00 | ||
| Unit 04: The ITIL Service Value System | |||
| Section Introduction | 00:01:00 | ||
| Overview of Service Value System | 00:06:00 | ||
| Opportunity, Demand and Value | 00:03:00 | ||
| Overview of ITIL Guiding Principles | 00:06:00 | ||
| ITIL, Agile and DevOps – How are they interrelated? | 00:05:00 | ||
| Guiding Principle 1 – Focus on Value | 00:09:00 | ||
| Guiding Principle 2 – Start Where you are! | 00:10:00 | ||
| Guiding Principle 3 – Progress Iteratively with feedback | 00:09:00 | ||
| Guiding Principle 4 – Collaborate and Promote Visibility | 00:10:00 | ||
| Guiding Principle 5 – Think and work holistically | 00:03:00 | ||
| Guiding Principle 6 – Keep it Simple and Practical | 00:07:00 | ||
| Guiding Principle 7 – Optimize and Automate | 00:08:00 | ||
| Governance | 00:04:00 | ||
| Overview of Service Value Chain | 00:05:00 | ||
| Plan | 00:02:00 | ||
| Improve | 00:02:00 | ||
| Engage | 00:02:00 | ||
| Remaining Value Chain Activities | 00:04:00 | ||
| Overview of Continual Improvement Model | 00:02:00 | ||
| Continual Improvement Model – Part 1 | 00:05:00 | ||
| Continual Improvement Model – Part 2 | 00:08:00 | ||
| Overview of ITIL Practices | 00:03:00 | ||
| Quick Recap | 00:01:00 | ||
| Unit 05: The ITIL Management Practices | |||
| Incident Management | 00:07:00 | ||
| Service Request Management | 00:06:00 | ||
| Service Desk | 00:06:00 | ||
| Problem Management | 00:08:00 | ||
| Change Management | 00:09:00 | ||
| Release Management | 00:05:00 | ||
| Service Configuration Management | 00:06:00 | ||
| Monitoring and Event Management | 00:05:00 | ||
| Service Level Management | 00:08:00 | ||
| Supplier Management | 00:08:00 | ||
| Relationship Management | 00:02:00 | ||
| Information Security Management | 00:03:00 | ||
| IT Asset Management | 00:07:00 | ||
| Deployment Management | 00:05:00 | ||
| Continual Improvement | 00:07:00 | ||
| Unit 06: BONUS Section | |||
| How can you benefit from ITIL 4 Foundation Certificate? | 00:06:00 | ||
| The ITIL Certification Ladder | 00:04:00 | ||
| How much salary will you earn after this certification? | 00:03:00 | ||
| Do you want to become a cybersecurity professional? | 00:08:00 | ||
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
