ITIL 4 Foundation

ITIL 4 Foundation


ITIL is one of the IT services management industry’s favourite and popular frameworks. It’s a detailed practice focused on aligning IT services according to the business needs. This ITIL 4 foundation course is aimed towards you to acquire this sought-after framework within no time.

With expert-led learning materials, this comprehensive ITIL training encompasses all aspects of ITIL 4 frameworks and helps you develop the quality of your IT service management skill. You will be familiarised with various dimensions of ITIL service management including ITIL service value system and management practices. By the end of this all-inclusive learning pack, you will be equipped with all the key principles and best practices used in ITIL 4. So, enrol now and grasp the opportunity to acquire the on-demand ITIL 4 expertise. 

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hard Copy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The ITIL 4 Foundation is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Unit 01: Introduction
Introduction to the course! 00:05:00
What is ITIL? 00:04:00
Overview of ITIL Service Value System 00:07:00
Overview of ITIL Four Dimension Model 00:05:00
Unit 02: ITIL Service Management Concepts
What is Service Management? 00:06:00
What is Value? 00:07:00
Value: How it is perceived? 00:06:00
Who is a Service Provider? 00:06:00
Who is a Service Consumer? 00:08:00
Other Stakeholders in Service Management 00:03:00
Products and Services 00:10:00
What are Service Offerings? 00:07:00
What are Service Relationships? 00:03:00
Service Relationship – Definition 00:07:00
We Secure’s Service Relationship 00:02:00
Output vs Outcome – Are they same? 00:05:00
Cost and Price are the same right? Well let’s find out! 00:06:00
What are Risks? 00:03:00
Warranty and Utility! 00:10:00
Unit 03: The 4 Dimensions of Service Management
Section Introduction 00:03:00
The Four Dimensions of ITIL Service Management 00:02:00
Dimension 1 – Organizations and People 00:09:00
Dimension 2 – Information and Technology 00:08:00
Information and Technology Management 00:06:00
Dimension 3 – Partners and Supplier 00:08:00
Dimension 4 – Value Streams and Processes 00:05:00
External Factors affecting the four dimensions 00:07:00
Unit 04: The ITIL Service Value System
Section Introduction 00:01:00
Overview of Service Value System 00:06:00
Opportunity, Demand and Value 00:03:00
Overview of ITIL Guiding Principles 00:06:00
ITIL, Agile and DevOps – How are they interrelated? 00:05:00
Guiding Principle 1 – Focus on Value 00:09:00
Guiding Principle 2 – Start Where you are! 00:10:00
Guiding Principle 3 – Progress Iteratively with feedback 00:09:00
Guiding Principle 4 – Collaborate and Promote Visibility 00:10:00
Guiding Principle 5 – Think and work holistically 00:03:00
Guiding Principle 6 – Keep it Simple and Practical 00:07:00
Guiding Principle 7 – Optimize and Automate 00:08:00
Governance 00:04:00
Overview of Service Value Chain 00:05:00
Plan 00:02:00
Improve 00:02:00
Engage 00:02:00
Remaining Value Chain Activities 00:04:00
Overview of Continual Improvement Model 00:02:00
Continual Improvement Model – Part 1 00:05:00
Continual Improvement Model – Part 2 00:08:00
Overview of ITIL Practices 00:03:00
Quick Recap 00:01:00
Unit 05: The ITIL Management Practices
Incident Management 00:07:00
Service Request Management 00:06:00
Service Desk 00:06:00
Problem Management 00:08:00
Change Management 00:09:00
Release Management 00:05:00
Service Configuration Management 00:06:00
Monitoring and Event Management 00:05:00
Service Level Management 00:08:00
Supplier Management 00:08:00
Relationship Management 00:02:00
Information Security Management 00:03:00
IT Asset Management 00:07:00
Deployment Management 00:05:00
Continual Improvement 00:07:00
Unit 06: BONUS Section
How can you benefit from ITIL 4 Foundation Certificate? 00:06:00
The ITIL Certification Ladder 00:04:00
How much salary will you earn after this certification? 00:03:00
Do you want to become a cybersecurity professional? 00:08:00

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