KPIs for SMEs

KPIs for SMEs


To run a business smoothly and achieve its main objectives, it is important to have the skills to measure key performance indicators (KPIs) that will give you an indication of which direction the company is going. 

If you are a small or medium-sized business looking to gain better understanding of the performance and health of your business, then this course is perfect for you. Through this course, you will learn about the different types of KPIs in detail, the different concepts in performance measurement, and how to present performance data. It will teach you best practices for monitoring and managing performance that will help drive business success in no time.

Gain the skills to measure the successes and failures of your department or business, and make sure your business goals are met every time, with this complete performance measurement training course.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £69.00. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the assessment of this course, you will qualify for the CPD Certificate from One Education as proof of your continued expert development. Certificate is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.


This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an acknowledged lesson. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information, please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to complete the assignment questions provided at the end of the course. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed, and CPD acknowledged certificates. 

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

After passing the assignment exam, you will be able to apply for a certificate.

Why Study This Course

It doesn’t matter if you are an aspiring expert or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an acknowledged certificate attesting to your knowledge.

The KPIs for SMEs is fully available to anyone, and no previous lessons are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

KPIs for SMEs
Module 01: Introduction and Agenda 00:04:00
Module 02: Concepts in Performance Measurement 00:04:00
Module 03: Presenting Performance Data 00:03:00
Module 04: Introduction to Customer KPIs 00:02:00
Module 05: Customer KPIs Part 1 00:09:00
Module 06: Customer KPIs Part 2 00:08:00
Module 07: Part 1 Exercise 00:02:00
Module 08: Employee KPIs 00:07:00
Module 09: Part 2 Exercise 00:02:00
Module 10: Operational KPIs 00:13:00
Module 11: Part 3 Exercise 00:02:00
Module 12: Financial KPIs 00:12:00
Module 13: Part 4 Exercise 00:02:00
Module 14: Monitoring and Managing Performance 00:06:00
Module 15: Course Exercise 00:01:00
Module 16: Course Exercise Suggested Answer 00:03:00
Module 17: Test your Knowledge 00:11:00
Assignment -KPIs for SMEs 2 days, 10 hours
Order Your Certificate
Order Your Certificate QLS 00:00:00

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