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KPIs for SMEs



To run a business smoothly and achieve its main objectives, it is important to have the skills to measure key performance indicators (KPIs) that will give you an indication of which direction the company is going. 

If you are a small or medium-sized business looking to gain better understanding of the performance and health of your business, then this course is perfect for you. Through this course, you will learn about the different types of KPIs in detail, the different concepts in performance measurement, and how to present performance data. It will teach you best practices for monitoring and managing performance that will help drive business success in no time.

Gain the skills to measure the successes and failures of your department or business, and make sure your business goals are met every time, with this complete performance measurement training course.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The KPIs for SMEs is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

KPIs for SMEs
Module 01: Introduction and Agenda 00:04:00
Module 02: Concepts in Performance Measurement 00:04:00
Module 03: Presenting Performance Data 00:03:00
Module 04: Introduction to Customer KPIs 00:02:00
Module 05: Customer KPIs Part 1 00:09:00
Module 06: Customer KPIs Part 2 00:08:00
Module 07: Part 1 Exercise 00:02:00
Module 08: Employee KPIs 00:07:00
Module 09: Part 2 Exercise 00:02:00
Module 10: Operational KPIs 00:13:00
Module 11: Part 3 Exercise 00:02:00
Module 12: Financial KPIs 00:12:00
Module 13: Part 4 Exercise 00:02:00
Module 14: Monitoring and Managing Performance 00:06:00
Module 15: Course Exercise 00:01:00
Module 16: Course Exercise Suggested Answer 00:03:00
Module 17: Test your Knowledge 00:11:00



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