Lettings Officer Training

Lettings Officer Training


Learn how to manage tenants, deliver quality customer service and undertake viewings with the Lettings Officer Training course. This course is designed to equip our learners with the skills and knowledge required to become a qualified lettings officer. In this course, you will explore the fundamentals of lettings management, lettings laws and legislation. You will also get step-by-step guidance on valuing properties and negotiating prices. 

This course explores the different types of lettings agents in detail, with a detailed overview of the lettings agent code of practice. You will learn through practical exercises and case studies to help you apply your knowledge in real-life scenarios. On completion, you will be equipped with the essential skills every lettings officer needs, including negotiation, communication and time management.

Highlights  of The Lettings Officer Training:

  • Discover a complete introduction to lettings management
  • Familiarise with the lettings agreement guideline
  • Gain a thorough understanding of the different types of lettings agents 
  • Understand how to value a property and negotiate a price with clients
  • Develop essential negotiation, time management and customer service skills
  • Have a solid understanding of lettings management laws and regulations
  • Explore the day-to-day responsibilities of a lettings officer
  • Learn how to build strong relationships with clients and understand their needs

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Who is This Course for?

This introductory course is suitable for aspiring lettings officers or lettings negotiators who are new to the field and wish to develop their knowledge of the principles and practices of lettings management.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Lettings Officer Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career Path

On successful completion, learners will have the practical knowledge and skills to kickstart a career in the property industry. Career opportunities in this field include:

  • Lettings Officer
  • Lettings Negotiator
  • Property Manager
  • Estate Agent

Course Curriculum

Lettings Management
Introduction to Lettings Management 00:20:00
Necessary Documents for Lettings Management 01:30:00
Lettings Agency Agreements Guideline 00:15:00
Types of Agents 00:15:00
Knowing Your Clients 00:30:00
Property Valuation 00:30:00
Property Negotiation 00:30:00
Property Management 00:30:00
Lettings Management Laws 00:30:00
Letting Agent Code of Practice
Introduction to Letting Agent Code of Practice 00:20:00
Overarching Standards of Practice 00:30:00
Lettings 00:30:00
Management and Maintenance 00:20:00
Ending the Tenancy and Communications & Resolving Complaints 00:15:00
Arrangements 00:15:00
Being a Lettings Negotiator
Lettings Management Agent Services 00:20:00
Home Loans 00:15:00
Knowing When You’re Ready To Buy 00:15:00
Is Your Lake Home For Sale? 01:00:00
Legal System & Lettings Management UK
An Introduction to the UK legal system 00:15:00
Different Types of Investment Structures 00:15:00
Title & Registration 00:15:00
Finance in Lettings Management 00:15:00
Investment Purchase Procedure 00:15:00
Acquisition Costs 00:15:00
Land Usage 00:15:00
Planning & Environment 00:15:00
Investment Structure & Key Legislations 00:15:00
Mock Exam
Mock Exam – Lettings Officer Training 00:20:00
Final Exam
Final Exam – Lettings Officer Training 00:20:00

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