Introduction and Course Overview | |||
Introduction | 00:04:00 | ||
Troubleshooting Best Practices | |||
Welcome to Troubleshooting Best Practices | 00:01:00 | ||
Follow Policies and Standards | 00:04:00 | ||
Documentation or Ticketing Process | 00:05:00 | ||
Patience To Work With the Users / Group | 00:07:00 | ||
Get Online Help | 00:05:00 | ||
Understanding the Issue Before Making a Decision | 00:03:00 | ||
Involve vendor if needed | 00:03:00 | ||
Log Monitor | 00:03:00 | ||
Be Honest and Ask Questions | 00:03:00 | ||
Lab Setup | |||
Welcome to Lab Setup | 00:03:00 | ||
Lab Design | 00:03:00 | ||
What is Virtual Box? | 00:02:00 | ||
Installing Oracle VirtualBox | 00:06:00 | ||
Create a Virtual Machine | 00:08:00 | ||
Download and Install Linux (CentOS9) | 00:13:00 | ||
Conceptual Troubleshooting | |||
Welcome to Conceptual Troubleshooting | 00:01:00 | ||
Who is Who? | 00:04:00 | ||
Cannot Access Server | 00:07:00 | ||
Cannot Install Linux | 00:05:00 | ||
Linux Virtual Machine Running Slow | 00:05:00 | ||
System Access Troubleshooting | |||
Welcome to System Access Troubleshooting | 00:01:00 | ||
Server is Not Reachable | 00:14:00 | ||
Cannot Connect to a Website or an Application | 00:13:00 | ||
Cannot SSH as root or a Specific User | 00:15:00 | ||
Firewall Issue | 00:06:00 | ||
Terminal Client is not working | 00:05:00 | ||
Cannot Connect using Putty to a VirutalBox VM | 00:12:00 | ||
Additonal Videos | |||
FileSystem is Corruption | 00:21:00 | ||
Programs and Service Management | 00:18:00 |
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