| Introduction and Course Overview | |||
| Introduction | 00:04:00 | ||
| Troubleshooting Best Practices | |||
| Welcome to Troubleshooting Best Practices | 00:01:00 | ||
| Follow Policies and Standards | 00:04:00 | ||
| Documentation or Ticketing Process | 00:05:00 | ||
| Patience To Work With the Users / Group | 00:07:00 | ||
| Get Online Help | 00:05:00 | ||
| Understanding the Issue Before Making a Decision | 00:03:00 | ||
| Involve vendor if needed | 00:03:00 | ||
| Log Monitor | 00:03:00 | ||
| Be Honest and Ask Questions | 00:03:00 | ||
| Lab Setup | |||
| Welcome to Lab Setup | 00:03:00 | ||
| Lab Design | 00:03:00 | ||
| What is Virtual Box? | 00:02:00 | ||
| Installing Oracle VirtualBox | 00:06:00 | ||
| Create a Virtual Machine | 00:08:00 | ||
| Download and Install Linux (CentOS9) | 00:13:00 | ||
| Conceptual Troubleshooting | |||
| Welcome to Conceptual Troubleshooting | 00:01:00 | ||
| Who is Who? | 00:04:00 | ||
| Cannot Access Server | 00:07:00 | ||
| Cannot Install Linux | 00:05:00 | ||
| Linux Virtual Machine Running Slow | 00:05:00 | ||
| System Access Troubleshooting | |||
| Welcome to System Access Troubleshooting | 00:01:00 | ||
| Server is Not Reachable | 00:14:00 | ||
| Cannot Connect to a Website or an Application | 00:13:00 | ||
| Cannot SSH as root or a Specific User | 00:15:00 | ||
| Firewall Issue | 00:06:00 | ||
| Terminal Client is not working | 00:05:00 | ||
| Cannot Connect using Putty to a VirutalBox VM | 00:12:00 | ||
| Additonal Videos | |||
| FileSystem is Corruption | 00:21:00 | ||
| Programs and Service Management | 00:18:00 | ||