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Overview

Aid your customers with their purchases, disputes, and transactions, and develop professionalism, patience, and a “people-first” mentality with this astounding NCFE Level 3 Diploma in Skills for Business: Customer Service course. Ensuring a secure environment for your clients and facilities will become second nature to you. 

Ofqual regulates the NCFE Level 3 Diploma in Skills for Business: Customer Service qualification, enabling you to get high-quality education online. This course will teach you about corporate cultures, responsibilities, communication, environmental issues, and how to provide outstanding problem-solving, management, and performance skills. You will learn how to communicate with people and understand customer retention and the customer service environment. You will also learn to monitor customer service interactions and feedback, resolve customer complaints or problems, and use social media tools and channels. Students will get UCAS points after finishing this course, which will help them obtain entrance to a university to continue their studies. 

This NCFE Level 3 Diploma in Skills for Business: Customer Service qualification will help you improve your ability to serve customers by giving helpful information, answering inquiries, and resolving their concerns. You will assist clients and consumers and ensure that they are pleased with the goods, services, and features. 

Enrol right away to advance in the industry by demonstrating excellent customer service skills!

Learning Outcomes:

  • Acknowledge the business culture and responsibilities.
  • Grasp the procedure of delivering customer service and producing documents.
  • Get extensive abilities in problem-solving, communication and working with others.
  • Gain an in-depth perception of the contribution to a running business.
  • Heighten your innovation, management and performance skills.
  • Concede customers, customer retention and customer service environment.
  • Gather knowledge of monitoring customer service interactions and feedback, resolve customer complaints or problems, use social media tools and channels.

Guided Learning Hours:

Guided Learning Hours estimate how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course’s learning outcomes at a satisfactory level. 

GLH for this qualification is 520 hours.

Total Qualification Time:

Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

TQT for this qualification is 860 Hours.

The total credit for this qualification is 86.

Method of Assessment

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. Upon completing each unit, learners must declare that the work produced is their own, and the Assessor will countersign this. 

The learner will complete internally assessed work in accordance with the qualification specification.

Who is this course for?

  • Students who wish to learn the essential skills needed in a business industry
  • Individuals who want to prepare themselves for a better career opportunity
  • Individuals who wish to obtain an education at a higher level

Requirements:

This qualification is designed for students who wish to know better the abilities needed to operate effectively in a business setting, corporate culture, and responsibilities. This qualification has no specified prerequisites. However, 

  • This qualification is intended for learners aged 16 and above. 
  • Learners who have previously completed a Level 2 certification may find it helpful.

Career Path

This credential will enhance your chances in the business sector and assist you in obtaining further higher education qualifications.

FREQUENTLY ASKED QUESTIONS

To learn about what each qualification means, please check out this file.

To learn about the differences between Award, Diploma and Certificate, please read this file.

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

To learn about the difference between CPD course and Regulated Qualification, please read this file.

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Induction Form
Induction Form 00:00:00
Registration Entry Form
Registration Entry Form 00:00:00
Unit 01: Business Culture and Responsibilities
Unit Info and Assessment Criteria
Unit 01 Business Culture and Responsibilities 00:00:00
Support Materials
Risks in a Business Environment 00:00:00
Maintaining Security and Confidentiality in a Business Environment 00:00:00
Improving Sustainability Within a Business Environment 00:00:00
Diversity within a Business Environment 00:00:00
Assessing the Impact and Likelihood of the Risk and Ways to Minimise 00:00:00
Unit 02: Deliver Customer Service in a Business Environment
Unit Info and Assessment Criteria
Unit 02 Deliver Customer Service in a Business Environment 00:00:00
Support Materials
Ways to Provide Added Value for Customers 00:00:00
Monitorig and Reviewing Customer Service 00:00:00
Delivering Effective Customer Service 00:00:00
Constraints in Carrying out Added Value Interactions 00:00:00
Added Value and Customer Service 00:00:00
Unit 03: Produce Documents in a Business Environment
Unit Info and Assessment Criteria
Unit 03 Produce Documents in a Business Environment 00:00:00
Support Materials
Unit 03 Produce Documents in a Business Environment 00:00:00
LO 1 Different Documents and Formats That Can Be Used to Present Information 00:00:00
LO 2 Requirements for Documents 00:00:00
LO 3 Producing Documents to Meet Requirements 00:00:00
Unit 04: Solve Problems in a Business Environment
Unit Info and Assessment Criteria
Unit 04 Solve Problems in a Business Environment 00:00:00
Support Materials
Solving a Business Problem 00:00:00
Identifying a Solution to a Business Problem 00:00:00
Evaluation of Success of a Problem-solving Plan 00:00:00
Developing a Problem-Solving Plan 00:00:00
Unit 05: Work With Others in a Business Environment
Unit Info and Assessment Criteria
Unit 05 Work With Others in a Business Environment 00:00:00
Support Materials
Team Dynamics 00:00:00
Roles Within an Organisation 00:00:00
Feedback 00:00:00
Conflict 00:00:00
Unit 06: Communicate in a Business Environment
Unit Info and Assessment Criteria
Unit 06 Communicate in a Business Environment 00:00:00
Support Materials
Written Communication 00:00:00
Written and Verbal Communication in a Business Environment 00:00:00
Verbal Communication and Body Language 00:00:00
Evaluating Communication in a Business Environment 00:00:00
Unit 11: Understand the Customer Service Environment
Unit Info and Assessment Criteria
Unit 11 Understand the Customer Service Environment 00:00:00
Support Materials
1. The Concepts and Practices of Customer Service 00:00:00
2. The Link between Customer Service and a Brand 00:00:00
3. The Customer Service Structure 00:00:00
4. The Implications of Legislation on Customer Service Delivery 00:00:00
5. How to Organise Customer Service Delivery 00:00:00
Unit 12: Understand Customers and Customer Retention
Unit Info and Assessment Criteria
Unit 12 Understand Customers and Customer Retention 00:00:00
Support Materials
LO 1 00:00:00
LO 2 00:00:00
LO 3 00:00:00
Unit 13: Understand How to Monitor Customer Service Interactions and Feedback
Unit Info and Assessment Criteria
Unit 13 Understand How to Monitor Customer Service Interactions and Feedback 00:00:00
Support Materials
LO 1 00:00:00
LO 2 00:00:00
Unit 14: Understand How to Resolve Customers’ Problems and Complaints
Unit Info and Assessment Criteria
Unit 14 Understand How to Resolve Customers’ Problems or Complaints 00:00:00
Support Materials
LO 1 00:00:00
LO 2 00:00:00
Unit 15: Understand How to Use Social Media Tools and Channels
Unit Info and Assessment Criteria
Unit 15 Understand How to Use Social Media Tools and Channels 00:00:00
Support Materials
LO 1 00:00:00
LO 2 00:00:00
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Customer Service
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Customer Service 00:00:00
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Customer Service
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Customer Service 00:00:00
End of Course Questionnaire
End of Course Questionnaire 00:00:00

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