| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Registration Entry Form | |||
| Registration Entry Form | 00:05:00 | ||
| Unit 01: Business Culture and Responsibilities | |||
| Unit Info and Assessment Criteria | |||
| Unit 01 Business Culture and Responsibilities | 00:00:00 | ||
| Support Materials | |||
| Risks in a Business Environment | 00:00:00 | ||
| Maintaining Security and Confidentiality in a Business Environment | 00:00:00 | ||
| Improving Sustainability Within a Business Environment | 00:00:00 | ||
| Diversity within a Business Environment | 00:00:00 | ||
| Assessing the Impact and Likelihood of the Risk and Ways to Minimise | 00:00:00 | ||
| Unit 02: Deliver Customer Service in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 02 Deliver Customer Service in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Ways to Provide Added Value for Customers | 00:00:00 | ||
| Monitorig and Reviewing Customer Service | 00:00:00 | ||
| Delivering Effective Customer Service | 00:00:00 | ||
| Constraints in Carrying out Added Value Interactions | 00:00:00 | ||
| Added Value and Customer Service | 00:00:00 | ||
| Unit 03: Produce Documents in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| LO 1 Different Documents and Formats That Can Be Used to Present Information | 00:00:00 | ||
| LO 2 Requirements for Documents | 00:00:00 | ||
| LO 3 Producing Documents to Meet Requirements | 00:00:00 | ||
| Unit 04: Solve Problems in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 04 Solve Problems in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Solving a Business Problem | 00:00:00 | ||
| Identifying a Solution to a Business Problem | 00:00:00 | ||
| Evaluation of Success of a Problem-solving Plan | 00:00:00 | ||
| Developing a Problem-Solving Plan | 00:00:00 | ||
| Unit 05: Work With Others in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 05 Work With Others in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Team Dynamics | 00:00:00 | ||
| Roles Within an Organisation | 00:00:00 | ||
| Feedback | 00:00:00 | ||
| Conflict | 00:00:00 | ||
| Unit 06: Communicate in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 06 Communicate in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Written Communication | 00:00:00 | ||
| Written and Verbal Communication in a Business Environment | 00:00:00 | ||
| Verbal Communication and Body Language | 00:00:00 | ||
| Evaluating Communication in a Business Environment | 00:00:00 | ||
| Optional Units | |||
| Unit 12: Computer Networks (R/505/9802) | |||
| 1. Types of Networks and How They Connect to Certain Network Standards and Protocols | 00:00:00 | ||
| 2. Why Different Network Standards and Protocols Are Necessary | 00:00:00 | ||
| 3. Key Requirements for Client Workstations to Connect to a Network | 00:00:00 | ||
| 4. Function of Interconnection Devices | 00:00:00 | ||
| 5. Services Provided by Networks | 00:00:00 | ||
| 6. How to Make a Network System Secure | 00:00:00 | ||
| Unit 15: Spreadsheet Software | |||
| 1. Spreadsheet Basics | 00:00:00 | ||
| 2. Formulas and Functions | 00:00:00 | ||
| 3. Tools and Techniques to Format Worksheet | 00:00:00 | ||
| Unit 16: Word Processing Software | |||
| 1. Types of Information Needed | 00:00:00 | ||
| 2. Appropriate Techniques to Enter Text and Other Information | 00:00:00 | ||
| 3. Working with Pictures, Shapes, and Graphics | 00:00:00 | ||
| 4. Select and Use Appropriate Templates | 00:00:00 | ||
| 5. Combining and Merging Information | 00:00:00 | ||
| 6. Editing Tools to Amend Document Template | 00:00:00 | ||
| 7. Store and Retrieve Document Effectively | 00:00:00 | ||
| 8. Tools and Techniques to Work With Multiple Documents | 00:00:00 | ||
| 9. Effective Version Control in Microsoft Word | 00:00:00 | ||
| 10. Customise Interface to Meet Needs | 00:00:00 | ||
| 11. Layouts, Structures, and Styles | 00:00:00 | ||
| 12. Document Formation | 00:00:00 | ||
| 13. Appropriate Techniques to Format Characters and Paragraphs | 00:00:00 | ||
| 14. Layouts to Present and Print Documents | 00:00:00 | ||
| 15. Problems with Documents | 00:00:00 | ||
| 16. Proofing Tools and Modifying in Print Preview | 00:00:00 | ||
| 17. Checking and Making Correction | 00:00:00 | ||
| 18. Examine Quality to Ensure that Meet the Purpose | 00:00:00 | ||
| 19. Responding to Quality Problems | 00:00:00 | ||
| Unit 17: Presentation Software (K/505/9806) | |||
| 1. Information and Layouts | 00:00:00 | ||
| 2. Audio, Video, and Animation | 00:00:00 | ||
| 4. Plagiarism and Copyright Infringement | 00:00:00 | ||
| 3. Presentation Constraints and How to Avoid them | 00:00:00 | ||
| 5. Interactive Elements Transitions and Animations | 00:00:00 | ||
| 6. Slide Structure and Themes | 00:00:00 | ||
| 7. Interactive slideshow and Meeting Needs | 00:00:00 | ||
| 8. Presentations Evaluation | 00:00:00 | ||
| Assignment Submission Guideline | |||
| Assignment Submission Guideline | 00:00:00 | ||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT | |||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT | 00:00:00 | ||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT | |||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: IT | 00:00:00 | ||
| End of Course Questionnaire | |||
| End of Course Questionnaire | 00:00:00 | ||