| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Unit 01 Business Culture and Responsibilities | |||
| Unit Info and Assessment Criteria | |||
| Unit 01 Business Culture and Responsibilities | 00:00:00 | ||
| Support Materials | |||
| Risks in a Business Environment | 00:00:00 | ||
| Maintaining Security and Confidentiality in a Business Environment | 00:00:00 | ||
| Improving Sustainability Within a Business Environment | 00:00:00 | ||
| Diversity within a Business Environment | 00:00:00 | ||
| Assessing the Impact and Likelihood of the Risk and Ways to Minimise | 00:00:00 | ||
| Unit 02 Deliver Customer Service in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 02 Deliver Customer Service in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Ways to Provide Added Value for Customers | 00:00:00 | ||
| Monitorig and Reviewing Customer Service | 00:00:00 | ||
| Delivering Effective Customer Service | 00:00:00 | ||
| Constraints in Carrying out Added Value Interactions | 00:00:00 | ||
| Added Value and Customer Service | 00:00:00 | ||
| Unit 03 Produce Documents in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
| LO 1 Different Documents and Formats That Can Be Used to Present Information | 00:00:00 | ||
| LO 2 Requirements for Documents | 00:00:00 | ||
| LO 3 Producing Documents to Meet Requirements | 00:00:00 | ||
| Unit 04 Solve Problems in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 04 Solve Problems in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Solving a Business Problem | 00:00:00 | ||
| Identifying a Solution to a Business Problem | 00:00:00 | ||
| Evaluation of Success of a Problem-solving Plan | 00:00:00 | ||
| Developing a Problem-Solving Plan | 00:00:00 | ||
| Unit 05 Work With Others in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 05 Work With Others in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Team Dynamics | 00:00:00 | ||
| Roles Within an Organisation | 00:00:00 | ||
| Feedback | 00:00:00 | ||
| Conflict | 00:00:00 | ||
| Unit 06 Communicate in a Business Environment | |||
| Unit Info and Assessment Criteria | |||
| Unit 06 Communicate in a Business Environment | 00:00:00 | ||
| Support Materials | |||
| Written Communication | 00:00:00 | ||
| Written and Verbal Communication in a Business Environment | 00:00:00 | ||
| Verbal Communication and Body Language | 00:00:00 | ||
| Evaluating Communication in a Business Environment | 00:00:00 | ||
| Unit 11 Understanding the Retail Industry | |||
| 1. The Retail Sector | 00:00:00 | ||
| 2. What is a Supply Chain | 00:00:00 | ||
| 3. Services Provided by a Retailer | 00:00:00 | ||
| 4. How Does a Competitive Environment Affect Businesses | 00:00:00 | ||
| Unit 12 Visual Merchandising in a Retail Environment | |||
| 1. Visual Merchandising Techniques | 00:00:00 | ||
| 2. Using space for Merchandising | 00:00:00 | ||
| 3. Psychology Used in Visual Merchandising | 00:00:00 | ||
| Unit 13 Buyer Behaviour in Sales Situations | |||
| 1. Buyer Behaviour | 00:00:00 | ||
| 2. Organisational Buying Decision Making Process | 00:00:00 | ||
| 3. Influences That Affect the Organisational Buying Decision Making Process | 00:00:00 | ||
| 4. Methods of Contacting in Different Stages of Buying Decision Making | 00:00:00 | ||
| 5. Objection Handling | 00:00:00 | ||
| 6. Decision Maker | 00:00:00 | ||
| Unit 14 Promoting and Branding in Retail Business | |||
| 1. Retail Structure and How Other Businesses Support Retail | 00:00:00 | ||
| 2. Branding and Product | 00:00:00 | ||
| 3. Ethics | 00:00:00 | ||
| Assignment Submission Guideline | |||
| Assignment Submission Guideline | 00:00:00 | ||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | |||
| Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | 00:00:00 | ||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | |||
| Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | 00:00:00 | ||