Induction Form | |||
Induction Form | 00:05:00 | ||
Unit 01 Business Culture and Responsibilities | |||
Unit Info and Assessment Criteria | |||
Unit 01 Business Culture and Responsibilities | 00:00:00 | ||
Support Materials | |||
Risks in a Business Environment | 00:00:00 | ||
Maintaining Security and Confidentiality in a Business Environment | 00:00:00 | ||
Improving Sustainability Within a Business Environment | 00:00:00 | ||
Diversity within a Business Environment | 00:00:00 | ||
Assessing the Impact and Likelihood of the Risk and Ways to Minimise | 00:00:00 | ||
Unit 02 Deliver Customer Service in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 02 Deliver Customer Service in a Business Environment | 00:00:00 | ||
Support Materials | |||
Ways to Provide Added Value for Customers | 00:00:00 | ||
Monitorig and Reviewing Customer Service | 00:00:00 | ||
Delivering Effective Customer Service | 00:00:00 | ||
Constraints in Carrying out Added Value Interactions | 00:00:00 | ||
Added Value and Customer Service | 00:00:00 | ||
Unit 03 Produce Documents in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
Support Materials | |||
Unit 03 Produce Documents in a Business Environment | 00:00:00 | ||
LO 1 Different Documents and Formats That Can Be Used to Present Information | 00:00:00 | ||
LO 2 Requirements for Documents | 00:00:00 | ||
LO 3 Producing Documents to Meet Requirements | 00:00:00 | ||
Unit 04 Solve Problems in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 04 Solve Problems in a Business Environment | 00:00:00 | ||
Support Materials | |||
Solving a Business Problem | 00:00:00 | ||
Identifying a Solution to a Business Problem | 00:00:00 | ||
Evaluation of Success of a Problem-solving Plan | 00:00:00 | ||
Developing a Problem-Solving Plan | 00:00:00 | ||
Unit 05 Work With Others in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 05 Work With Others in a Business Environment | 00:00:00 | ||
Support Materials | |||
Team Dynamics | 00:00:00 | ||
Roles Within an Organisation | 00:00:00 | ||
Feedback | 00:00:00 | ||
Conflict | 00:00:00 | ||
Unit 06 Communicate in a Business Environment | |||
Unit Info and Assessment Criteria | |||
Unit 06 Communicate in a Business Environment | 00:00:00 | ||
Support Materials | |||
Written Communication | 00:00:00 | ||
Written and Verbal Communication in a Business Environment | 00:00:00 | ||
Verbal Communication and Body Language | 00:00:00 | ||
Evaluating Communication in a Business Environment | 00:00:00 | ||
Unit 11 Understanding the Retail Industry | |||
1. The Retail Sector | 00:00:00 | ||
2. What is a Supply Chain | 00:00:00 | ||
3. Services Provided by a Retailer | 00:00:00 | ||
4. How Does a Competitive Environment Affect Businesses | 00:00:00 | ||
Unit 12 Visual Merchandising in a Retail Environment | |||
1. Visual Merchandising Techniques | 00:00:00 | ||
2. Using space for Merchandising | 00:00:00 | ||
3. Psychology Used in Visual Merchandising | 00:00:00 | ||
Unit 13 Buyer Behaviour in Sales Situations | |||
1. Buyer Behaviour | 00:00:00 | ||
2. Organisational Buying Decision Making Process | 00:00:00 | ||
3. Influences That Affect the Organisational Buying Decision Making Process | 00:00:00 | ||
4. Methods of Contacting in Different Stages of Buying Decision Making | 00:00:00 | ||
5. Objection Handling | 00:00:00 | ||
6. Decision Maker | 00:00:00 | ||
Unit 14 Promoting and Branding in Retail Business | |||
1. Retail Structure and How Other Businesses Support Retail | 00:00:00 | ||
2. Branding and Product | 00:00:00 | ||
3. Ethics | 00:00:00 | ||
Assignment Submission Guideline | |||
Assignment Submission Guideline | 00:00:00 | ||
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | |||
Submit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | 00:00:00 | ||
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | |||
Resubmit Your Assignments – NCFE Level 3 Diploma in Skills for Business: Retail | 00:00:00 |
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