NCFE Level 4 NVQ Diploma in Business Administration

NCFE Level 4 NVQ Diploma in Business Administration


Educate yourself in a subject that contains almost endless career potential and a better tomorrow! Ignite your mind and reach your goal with the all-encompassing NCFE Level 4 NVQ Diploma in Business Administration qualification. Whether you are new to the business world or an old player, this course is exactly what you need to master business administration nuts and bolts or enhance your existing skills! 

One of the advantages of this business administration qualification is that it will prepare you for working in the corporate sector. You will learn cutting-edge strategies and technologies from professionals in respective disciplines. In addition, you’ll discover work assignments and real-world experience. Professionals educated in modern management techniques who are also experienced in dealing with these approaches are sought after by commercial enterprises. After completing this qualification, you will be prepared to confidently take on these leadership roles and ace your part as a business administrative worker.

The NCFE Level 4 NVQ Diploma in Business Administration is regulated by UK Ofqual, ensuring the best education you can get online. So, enrol today and start your quest!

Learning Outcomes

  • Introduce yourself to the concept of business administration 
  • Learn how to resolve administrative problems of a business 
  • Understand different business administration functionalities 
  • Gain in-depth knowledge of business communication 
  • Obtain skills of designing an information system 
  • Be able prepare specification for contracts

Guided Learning Hours

Guided Learning Hours are an estimate of how much time a mentor, classroom facilitator, or other professional educator spends on average consulting with a student, either face to face or in real-time, to help the student achieve the course’s learning outcomes at a satisfactory level. 

GLH for this qualification is 296 hours.

Total Qualification Time

Total Qualification Time comprises of the Guided Learning Hours for the qualification and an estimate of the number of hours a learner will reasonably be likely to spend in preparation, study or any other form of participation in education or training, including assessment, which takes place as directed by – but not under the immediate guidance or supervision of – a lecturer, supervisor, Tutor or other appropriate providers of education or training.

TQT for this qualification is 570 Hours.

Method of Assessment

Each learner must create a portfolio of evidence generated from appropriate assessment tasks, which demonstrates achievement of all the learning outcomes associated with each unit. On completion of each unit, learners must declare that the work produced is their own, and the Assessor will countersign this. 

The main pieces of evidence for the portfolio could include (in no particular order): 

  • Assessor observation
  • Witness testimony
  • Work product
  • Worksheets
  • Assignments/projects/reports
  • Record of professional discussion
  • Record of oral and written questioning
  • Candidate and peer reports
  • Recognition of Prior Learning (RPL).

Who is this course for?

  • Learners who want to progress onto a Level 5 Diploma.
  • Individuals who want to work in the business administration sector
  • Individuals who wish to develop their managerial skills further
  • Anyone who wish to enhance their personal and professional skills


Learners should be aged 18 or above to undertake this qualification. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 3 Business Administration or related qualification.

Career Path

  • Sales Manager
  • Business Consultant
  • Financial Analyst
  • Market Research Analyst
  • Human Resources (HR) Specialist
  • Loan Officer
  • Meeting, Convention and Event Planner
  • Training and Development Specialist
  • Investment Officer 


To learn about what each qualification means, please check out this file.

To learn about the differences between Award, Diploma and Certificate, please read this file.

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

To learn about the difference between CPD course and Regulated Qualification, please read this file.

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Induction Form
Induction Form 00:05:00
Registration Entry Form
Registration Entry Form 00:05:00
Qualification Guidance
Qualification Guidance 00:00:00
Unit 01: Resolve Administrative Problems
Support Materials
LO1 AC 1.3-1.5 00:00:00
1.1 Evaluate The Effectiveness of Different Types of Information on an Administrative Function 00:00:00
1.2 Explain the Basis for Selecting Tools, Techniques and Strategies to 00:00:00
2.1 Collect Information 00:00:00
2.2 ANLYTICS 00:00:00
2.3 Problems 00:00:00
2.4-2.5 00:00:00
3.1 00:00:00
3.2 00:00:00
3.3 00:00:00
3.4 00:00:00
3.5 00:00:00
3.6 00:00:00
3.7 00:00:00
Unit 02: Manage the Work of an Administrative Function
Support Materials
Developing Systems, SOPs and Setting Key Performance Indicators 00:00:00
Feedback, Efficiency, Effectiveness and Evaluation 00:00:00
Management of an Administrative Function 00:00:00
Managing Administrative Workflow 00:00:00
Quality Standards 00:00:00
SMART Objectives and Targets 00:00:00
Unit 03: Communicate in a Business Environment
Support Materials
1. The Communication Needs of Internal and External Stakeholders 00:00:00
2. The Different Communication Models That Support Administration 00:00:00
3. The Effectiveness of Different Communication Systems 00:00:00
4. Factors That Affect the Choice of Communication Media 00:00:00
5. Importance of Using Correct Grammar, Sentence Structure, Punctuation, Spelling and Conventions in Business Communications 00:00:00
6. Factors to Be Taken Into Account in Planning and Structuring Different Communication Media 00:00:00
7. Ways of Overcoming Barriers to Communication 00:00:00
8. The Use of Communications Theories and Body Language 00:00:00
9. Proof-reading Techniques for Business Communications 00:00:00
1. The Purpose and Audience of the Information to Be Communicated 00:00:00
2. Communication Media That Are Appropriate to the Audience and Information to Be Communicated 00:00:00
3. Format, Layout and Style of Business Communication 00:00:00
4. Business Practices When Communicating in Writing 00:00:00
5. The Style and Content of a Communication, Appropriate to Specific Audiences 00:00:00
6. Present Written Communications That Are Clear 00:00:00
7. Meet Agreed Deadlines in Communicating With Others 00:00:00
1. The Nature, Purpose, Audience and Use of the Information to Be Communicated 00:00:00
2. Use Language That Is Correct and Appropriate for the Audience’s Needs 00:00:00
3. Use Appropriate Body Language and Tone of Voice to Reinforce Messages 00:00:00
4. The Meaning and Implications of Information That Is Communicated Verbally 00:00:00
5. Confirming That a Recipient Has Understood Correctly What Has Been Communicated 00:00:00
6. Respond in a Way That Is Appropriate to the Situation and in Accordance With Organisational Policies and Standards 00:00:00
Unit 04: Manage Personal and Professional Development
Support Materials
1. Sources of Information on Professional Development Trends and Their Validity 00:00:00
2. Trends and Developments that Influence the Need for Professional Development 00:00:00
3. Evaluating Current and Future Personal and Professional Development Needs 00:00:00
4. Benefits of Personal and Professional Development 00:00:00
5. The Basis on Which Different Types of Development Actions are Selected 00:00:00
6. Identifying Current and Future Likely Skills and Knowledge Needs Using Skills Gap Analysis 00:00:00
7. Agreeing a Personal and Professional Development Plan 00:00:00
8. How to Set SMART Objectives 00:00:00
9. Obtaining Feedback on Performance 00:00:00
10. Reviewing Progress Toward Personal and Professional Objectives 00:00:00
Personal Action Plan for PDP 00:00:00
Evaluate whether your PDP Goals are SMART 00:00:00
Unit 06: Manage Information Systems
Support Materials
1.1 Uses of Information System 00:00:00
1.2 Describe Typical Information System Interfaces 00:00:00
1.3 Analyse the Implications of System Updates and System 00:00:00
1.4 Analyse the Use of Stakeholders’ Feedback on the Effectiveness of an Information System 00:00:00
1.5 Evaluate the Implications of Data Protection Requirements for the Management and Use of an Information System 00:00:00
2.1 Develop Standard Operating Procedures for Administrative Processes That Meet Organisational and Legal Requirements 00:00:00
2.2 Implement Management Processes That Are Capable of Identifying and Resolving Problems 00:00:00
2.3 Analyse Users’ Training Needs for an Information System 00:00:00
3.1 Monitor the Quality of Information Against Agreed Key Performance Indicators (Kpis) 00:00:00
3.2 Update Information Systems in Line With Business and Users’ Needs 00:00:00
3.3 Provide Training and Support in the Use of Information Systems to Users and Stakeholders 00:00:00
3.4 Manage Problems in the Information System in a Way That Minimises Disruption to Business 00:00:00
3.5 Evaluate the Effectiveness of an Information System 00:00:00
3.6 Make Recommendations for Improvements That Will Enhance the Efficiency of an Information System 00:00:00
3.7 Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements in the Management of an Information System 00:00:00
Unit 09: Support Environmental Sustainability in a Business Environment
Support Materials
1.1 Describe Current Legislation in Relation to Environmental 00:00:00
1.2 Explain Government Incentives That Support Environmental Sustainability in a Business Environment 00:00:00
1.3 Analyse the Relationship Between Environmental Sustainability and Corporate Social Responsibility 00:00:00
1.4 Explain the Health and Safety Considerations for Environmental Sustainability and Waste Management 00:00:00
1.5 Explain Techniques to Evaluate the Impact of an Organisation’s Environmental and Sustainability Policies and Procedures 00:00:00
2.1 Identify the Environmental Standards That Are Relevant to an Organisation 00:00:00
2.2 Evaluate the Impact of an Organisation’s Business on Its Environment 00:00:00
2.3 Explain How You Promote a Culture of Efficient Consumption of Energy in Line With an Organisation’s Energy Management Policies 00:00:00
2.4 Explain Organisational Procedures to Minimise Waste and Maximise the Recycling of Materials 00:00:00
2.5 Explain Organisational Procedures to Meet Hazardous Waste 00:00:00
2.6 Giving Work Examples Explain How You Adhere to Organisational Policies and Procedures, Legal and Ethical Requirements 00:00:00
Unit 14: Develop a Presentation
Support Materials
1. Best Practice in Developing Presentations 00:00:00
2. Who Needs to Be Consulted on the Development of a Presentation 00:00:00
3. The Factors to Be Taken Into Account in Developing a Presentation 00:00:00
4. The Advantages and Limitations of Different Communication Media 00:00:00
5. Tailor Your Presentation to Fit the Timescale and Audience 00:00:00
6. Action to Ensure That a Presentation Adheres to Organisational Guidelines and Policies 00:00:00
7. Materials That Support the Content of a Presentation 00:00:00
Unit 15: Manage an Office Facility
Support Materials
1. Establish and Implement Office Management Procedure 00:00:00
2. Manage the Effectiveness of Work and Systems 00:00:00
3. Managing any Constraints Attached to Office Facilities and Related Budgets 00:00:00
4. Factors to Be Taken into Account in the Design of Office Systems, Procedures and Guidance Documents 00:00:00
5. Office Environment 00:00:00
6. Maintain Equipment and Consumables 00:00:00
7. Office Systems and Procedure 00:00:00
8. Manage the Maintenance of Office Equipment 00:00:00
9. Supplier Relationship Management 00:00:00
10. The Concept of Business Administration 00:00:00
Unit 16: Deliver a Presentation
Support Materials
1. The Advantages and Limitations of Different Methods of 00:00:00
2. How the Type and Size of the Audience Affects the Delivery of a Presentation 00:00:00
3. The Factors to Be Taken Into Account in Developing Contingency Plans When Delivering Presentations 00:00:00
4. Voice Projection and Timing Techniques 00:00:00
5. The Factors to Be Taken Into Account in Responding to Questions From an Audience 00:00:00
6. Different Methods for Evaluating the Effectiveness of a Presentation 00:00:00
7. The Layout of the Venue and Correct Functioning of Equipment and Resources 00:00:00
8. Using Appropriate Language and Tone of Voice in Delivering a Presentation 00:00:00
9. Body Language in Delivering Presentation 00:00:00
10. Using Equipment and Resources Effectively When Delivering a Presentation 00:00:00
Unit 17: Analyse and Present Business Data
Support Materials
Analytical Techniques, Data Accuracy, and Conclusions 00:00:00
IT Tools to Carry Out Research and Presentation 00:00:00
Parameters, Business Ethics and Business Data Analysis 00:00:00
Presenting the Analysis 00:00:00
Types of Data 00:00:00
Unit 34: Promote Equality, Diversity and Inclusion
Unit 35: Manage Team Performance
Support Materials
1. Use of Benchmarks in Managing Performance 00:00:00
2. A Range of Quality Management Techniques to Manage Team Performance 00:00:00
3. Identifying Team Member Strengths 00:00:00
4. How To Successfully Allocate Work To Your Team 00:00:00
5. Improvement in Team Members Productivity 00:00:00
6. Amend Priorities and Plans to Take Account of Changing Circumstances 00:00:00
7. Recommend Changes to Systems and Processes to Improve the Quality of Work 00:00:00
8. The Lines of Communication and Authority Levels 00:00:00
9. Communicating Effectively Within Team That Are Appropriate 00:00:00
10. Provide Support to Team Members When They Need It 00:00:00
11. Providing Feedback 00:00:00
12. Effectiveness of Team Communications and Make Improvements 00:00:00
Unit 37: Manage Individuals’ Performance
Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration
Submit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration 00:00:00
Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration
Resubmit Your Assignments – NCFE Level 4 NVQ Diploma in Business Administration 00:00:00
End of Course Questionnaire
End of Course Questionnaire 00:00:00

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