Understand Customer Service

Learning Outcome

Recognise the Relationship Between Customers’ Needs and Expectations and Customer Satisfaction.
Describe the Features and Benefits of an Organisation’s Products and Services.
Understand the Importance of Treating Customers as Individuals and Balancing Promises Made to Customers With the Needs of an Organisation.
Acknowledge the Methods of Measuring Effectiveness in the Delivery of Customer Service.
Explain the Significance of Using Customer Service Language That Supports a Brand Promise

Description

Provide outstanding customer service and raise your organisational standards with the cooperation of our Understand Customer Service qualification unit.

The Understand Customer Service qualification unit is governed by Ofqual, allowing you to access high-quality education online. This unit is suitable for students aged 16 and up. This course aims to teach students how to deliver excellent customer service. This unit has a Guided Learning Hour of 20. You can take this unit in addition to any of our diploma credentials.

This unit seeks to provide students with an understanding of customer service delivery and the relationship between customer service and a brand. Learners will be able to explain when and to whom complaints should be raised and identify their role in ensuring that a brand promise is kept.

Join in this unit to achieve great deals in the business!

Will I receive a certificate of completion?

Upon successful completion, you will qualify for an IAO & CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.

The Understand Customer Service is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

FREQUENTLY ASKED QUESTIONS

1. What is each level of qualification equivalent to?

To learn about what each qualification means, please check out this file.

2. What are the differences between Award, Diploma and Certificate?

To learn about the differences between Award, Diploma and Certificate, please read this file.

3. What support will I receive during my studies?

After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.

4. Are all costs included in the price?

Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.

5. Is my course accredited and regulated?

Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.

6. What is the difference between a CPD course and a Regulated Qualification?

To learn about the difference between CPD course and Regulated Qualification, please read this file.

7.What is UCAS point?

UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.

Course Curriculum

Application Form
	Application Form	00:00:00
Qualification
	QS- Understand Customer Service	00:00:00
Support Materials
	Features and Benefits of Products and Services	00:00:00
	Customers Needs and Expectations and Satisfaction	00:00:00
	Customers as Individuals	00:00:00
	Customer Service Language	00:00:00
	Brand and Organisation	00:00:00
	Balancing Promises	00:00:00