Understand Customer Service
1 Year Access 
2 Students 
Learning Outcome
- Recognise the Relationship Between Customers’ Needs and Expectations and Customer Satisfaction.
- Describe the Features and Benefits of an Organisation’s Products and Services.
- Understand the Importance of Treating Customers as Individuals and Balancing Promises Made to Customers With the Needs of an Organisation.
- Acknowledge the Methods of Measuring Effectiveness in the Delivery of Customer Service.
- Explain the Significance of Using Customer Service Language That Supports a Brand Promise
Description
Provide outstanding customer service and raise your organisational standards with the cooperation of our Understand Customer Service qualification unit.
The Understand Customer Service qualification unit is governed by Ofqual, allowing you to access high-quality education online. This unit is suitable for students aged 16 and up. This course aims to teach students how to deliver excellent customer service. This unit has a Guided Learning Hour of 20. You can take this unit in addition to any of our diploma credentials.
This unit seeks to provide students with an understanding of customer service delivery and the relationship between customer service and a brand. Learners will be able to explain when and to whom complaints should be raised and identify their role in ensuring that a brand promise is kept.
Join in this unit to achieve great deals in the business!
Will I receive a certificate of completion?
Upon successful completion, you will qualify for a CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.
The Understand Customer Service is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
FREQUENTLY ASKED QUESTIONS
To learn about what each qualification means, please check out this file.
To learn about the differences between Award, Diploma and Certificate, please read this file.
After enrolling, you will receive your log in details for our learning platform. Here you will find the resources, guidance, assignments and tips you need to succeed with your studies. You will get dedicated support from a student mentor who will provide you with the tips and guidance throughout the course. The mentor will guide you in understanding the guidance, learning outcomes and assessment criteria for the course and will also suggest additional study materials so that you can study the topics thoroughly. You will have a clear understanding of the requirements of each unit for getting qualified. You can contact with the mentor through email any time. After submitting all the assignments, you will get detailed feedback from our qualified assessor, if needed. It will help you prepare in the best possible way and find out any flaws that can prevent you getting qualified.
Yes, all the costs are included in the price. However, you may have to pay some extra for certain condition and qualification.
Yes. As well as being accredited by an industry leading Institute, your course is also regulated and approved by Ofqual, the governing body for Qualifications in the UK. This means you can study any of our courses safe in the knowledge that upon completion of your studies you will receive a certificate of your educational achievement which will be recognised globally.
To learn about the difference between CPD course and Regulated Qualification, please read this file.
UCAS points (also known as UCAS Tariff points) are a way of measuring the relative value of all post-16 qualifications in the UK.
Course Curriculum
| Induction Form | |||
| Induction Form | 00:05:00 | ||
| Registration Entry Form | |||
| Registration Entry Form | 00:05:00 | ||
| Qualification | |||
| QS- Understand Customer Service | 00:00:00 | ||
| Support Materials | |||
| Features and Benefits of Products and Services | 00:00:00 | ||
| Customers Needs and Expectations and Satisfaction | 00:00:00 | ||
| Customers as Individuals | 00:00:00 | ||
| Customer Service Language | 00:00:00 | ||
| Brand and Organisation | 00:00:00 | ||
| Balancing Promises | 00:00:00 | ||
| End of Course Questionnaire | |||
| End of Course Questionnaire | 00:00:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
Related Courses
Intermediate
Advanced
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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