Office Receptionist Course

Office Receptionist Course


The Office Receptionist Course is a complete package for individuals who wish to learn all required skills of a professional receptionist.

Office Receptionist Course Description

By enrolling in this Office Receptionist Course, you will consider the crucial knowledge and training to manage office administration and explore what it takes to become an efficient receptionist and learn how to create a welcoming yet professional image to the clients. You will gain the robust receptionist skills that can impact your entire company. This bright and informative course includes admin support, administrative management, customer relations & dealings, professional telephone receptionist skills, and more.

This course will also help you to learn organisational skills, techniques for managing the office, techniques for managing tricky calls and dealing with challenging customers, advanced Microsoft Office skills, etc.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Receptionist Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Office Receptionist Course
Module 1: Introduction to Reception and Receptionist 00:29:00
Module 2: Business Telephone Skills 00:21:00
Module 3: Representing Your Boss and Company 00:25:00
Module 4: Mail Services and Shipping 00:26:00
Module 5: Travel Arrangements 00:22:00
Module 6: Organising Meeting and Conferences 00:19:00
Module 7: Time Management 00:25:00
Module 8: Record Keeping and Filing Systems 00:24:00
Module 9: Business Writing Skills 00:25:00
Module 10 :Organisational Skills 00:19:00
Module 11: Communication Skills 00:19:00
Module 12: Customer Service 00:22:00
Module 13: Effective Planning and Scheduling 00:39:00
Module 14: Invoicing/Petty Cash 00:20:00
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