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Here at One Education, we put our heart and soul into every single course we design. We always make sure that all our courses are designed and developed by industry experts. Our Office Skills (Admin & Receptionist)- Complete Training Bundle is no different!

Learners are always our top priority. That’s why you, as a learner, will gain up-to-date knowledge and skills on this topic from this Office Skills (Admin & Receptionist)- Complete Training Bundle.

The certification that you will receive upon completion of the courses will help to boost your resume and help you stand out in today’s competitive job market.

Our Office Skills (Admin & Receptionist)- Complete Training Bundle will help you advance your career in your dream job/sector. Enjoy the premium quality courses from One Education by enrolling right away!

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Office Skills (Admin & Receptionist) – Complete Training Bundle course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

This Office Skills (Admin & Receptionist)- Complete Training Bundle will help you kickstart a career and improve your earning potential in fields such as:

  • Office Admin 
  • Receptionist
  • Personal Assistant
  • Administrative Assistant
  • Secretary
  • Office employee

Course Curriculum

Office Skills (Admin & Receptionist) - Complete Training Bundle
Business Writing Basics
Module One – Getting Started 00:30:00
Module Two – Working with Words 01:00:00
Module Three – Constructing Sentences 01:00:00
Module Four – Creating Paragraphs 01:00:00
Module Five – Writing Meeting Agendas 01:00:00
Module Six – Writing E-mails 01:00:00
Module Seven – Writing Business Letters 01:00:00
Module Eight – Writing Proposals 01:00:00
Module Nine – Writing Reports 01:00:00
Module Ten – Other Types of Documents 01:00:00
Module Eleven – Proofreading and Finishing 01:00:00
Module Twelve – Wrapping Up 01:00:00
Business Proposal Writing
Module One – Getting Started 01:00:00
Module Two – Understanding Proposals 01:00:00
Module Three – Beginning the Proposal Writing Process 00:30:00
Module Four – Preparing An Outline 01:00:00
Module Five – Finding Facts 01:00:00
Module Six – Writing Skills (I) 01:00:00
Module Seven – Writing Skills (II) 00:30:00
Module Eight – Writing the Proposal 01:00:00
Module Nine – Checking for Readability 01:00:00
Module Ten – Proofreading and Editing 00:30:00
Module Eleven – Adding the Final Touches 01:00:00
Module Twelve – Wrapping Up 01:00:00
Diploma in Business Proposal Writing- Activities 00:00:00
Business Content Writing
Introduction 00:15:00
Advantages Of Writing As A Business 00:15:00
Types Of Writing 00:30:00
Where To Sell Your Writing 01:00:00
How Much Should You Charge? 00:15:00
Specializing 00:15:00
Conclusion 00:15:00
Professional Telephone Receptionist Course
Introduction to the Course
Module One – Getting Started $ 00:30:00
Module Two – Core Skills Required 01:00:00
Module Three – Self-Management (I) 01:00:00
Module Four – Self-Management (II) 00:30:00
Module Five – Time Management (I) 01:00:00
Module Six – Time Management (II) 01:00:00
Module Seven – Organizing and Planning (I) 01:00:00
Module Eight – Organizing and Planning (II) 01:00:00
Module Nine – Communication (I) 01:00:00
Module Ten – Communication (II) 01:00:00
Module Eleven – Additional Challenges 01:00:00
Module Twelve – Wrapping Up 01:00:00
***Customer Service***
Introduction to the Course
Who We Are and What We Do 00:17:00
Establishing Your Attitude 00:13:00
Identifying and Addressing Customer Needs 00:12:00
Generating Return Business 00:15:00
In-Person Customer Service 00:10:00
Giving Customer Service over the Phone 00:12:00
Providing Electronic Customer Service 00:12:00
Recovering Difficult Customers 00:15:00
Understanding When to Escalate 00:14:00
***Emotional Intelligence, Mindfulness and Empathy Training***
What is Emotional Intelligence 00:13:00
Skills in Emotional Intelligence 00:06:00
Verbal Communication Skills 00:05:00
Non-Verbal Communication Skills 00:05:00
Social Management and Responsibility 00:06:00
Tools to Regulate Your Emotions 00:06:00
Gaining Control 00:07:00
Business Practices (I) 00:07:00
Business Practices (II) 00:07:00
Making an Impact 00:07:00
***Office Admin Skills***

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