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Learning Outcome


Learn how to effectively manage your workforce and organise your applications with this valuable course on Operations Management: Enterprise Resource Planning. An organisation can have the best employees and the most advanced resources but can still fail if they manage them poorly. Make this a redundant concern by using this expert tuition to understand the best ways to use professional practices, tools, and frameworks to improve your core business processes.

This Operations Management tutorial provides you with all the options and recommended methods for embedding resource plans into operational routines. You will be shown how vital innovation is during planning, the best use of accurate metrics, and ways of mapping progression towards priority objectives. This training represents advanced forms of preparation and implementation that all good operations managers should be aware of.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Operations Management: Enterprise Resource Planning is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Section 01: Operations of an Economic Entity: Enterprise Resource Planning
Operations of an Economic Entity: Enterprise Resource Planning 00:03:00
The Hierarchical Perspective 00:02:00
Enterprise Resource Planning ERP 00:01:00
Technology’s Role in Business 00:03:00
Types of Information Systems 00:03:00
Interrelations between Systems 00:01:00
Functional IT Systems 00:01:00
Section 02: Entrepreneurship Creativity & Innovation
Enterprise Resource Planning: External Priorities 00:02:00
Why ERP? 00:02:00
Overall Implementation Requisites for ERP 00:02:00
Challenges of ERP Implementation in Business 00:02:00
Senior and Project Management 00:03:00
Critical Factors for Successful ERP Implementation 00:07:00
Implementation Steps 00:03:00
ERP: Integration and Supply Chain Support 00:02:00
Web Services Integration Options 00:02:00
Market Information and Sales Orders 00:02:00
Benefits of the Marketing Information System 00:02:00
Customer Relationship Management 00:02:00
Customer Relationship Management Functions 00:02:00
Section 03: Enterprise Resource Planning: Internal Priorities
ERP: HR Planning and Utilization 00:03:00
What is an HRIS? 00:05:00
ERP: Electronic Commerce – Accounting System Interface 00:04:00
E-Commerce Supply Chain Management Solutions 00:04:00
Problems in ERP and E-Commerce Integration 00:01:00
Section 04: Operational Indicator, KPI's & Metrics
Operational Indicator, KPI’s and Metrics 00:03:00
What is Metrics? 00:01:00
Need for Metrics in Testing and Quality Analysis 00:01:00
Metrics Continued 00:04:00
What are Quality Metrics? 00:03:00
Tips of Selection of Quality Metrics 00:02:00
Lead, Spot & Lagged Indicators – Drive, Monitor & Report Indicators 00:05:00
Lean Manufacturing and Agility 00:05:00
Quantitative vs. Qualitative Indicators and Measurement Scope 00:02:00
Section 05: Measurement and Presentation Tools
Measurement and Presentation Tools 00:02:00
Mechanisms of Success 00:03:00
Monitoring, Evaluation and Reporting 00:05:00
Balanced Scorecard Perspectives 00:04:00
Strategy Mapping 00:03:00
Balanced Scorecards vs. Dashboards 00:04:00
Metrics Measurements: IT Systems in ERP 00:04:00
Assignment -Operations Management: Enterprise Resource Planning 00:00:00

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