Section 01: Introduction to Operational Management Fundamentals & System View of Operations |
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Introduction to Operational Management Fundamentals |
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Role of Operations Management |
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Effectiveness vs. Efficiency |
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Operations Technique – The Four ‘V’s |
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Operational Strategy |
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System View of Operations – Designing Layouts |
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Layout Design |
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Section 02: Capacity Management |
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Capacity Management |
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What is Capacity? |
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Measuring Capacity & Utilisation |
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What Exactly Is Capacity Building? |
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Capacity Planning |
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Measuring Capacity |
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Capacity Utilisation |
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Capacity Utilisation and Effects on Product and Profit |
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Peak and Low Utilisation |
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Full Utilisation and How to Increase Capacity Utilisation |
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Section 03: Work Flow Organisation |
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Continuous, In Full on Time (IFOT), & Batch |
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Work Flow |
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Workflows and Workflow Management |
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Workflow Characteristics |
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Common Characteristics |
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Workflow and Logistic Management |
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DIFOT: Delivered In Full and On Time |
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Data Collection Method |
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Cost/Effort in Collecting the Data & Batch Processing |
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Planning & Scheduling |
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Operations Control and Loading |
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Sequencing |
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Scheduling |
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Gantt Chart and Forward and Backward Scheduling |
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Monitoring Workflow, How to Schedule Jobs and Priority Rules |
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Scheduling for Service Organisations & the Theory of Constraints |
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Section 04: Resource Planning-HR Allocation and Engagement |
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Resource Planning |
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Material Requirements Planning & Enterprise Resource Planning |
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Human Resource Planning |
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Shift Work |
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Regulating Shift Work and Shift Work Arrangements |
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Work Arrangement and Working Environment |
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Section 05: Health Safety & Environment (HS&E) - General Methods and Tools |
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HS&E – Sustainable Operations and Quality Management |
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Workplace Health and Safety |
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Managing Risks to Health and Safety at the Workplace |
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Managing Risks – Who Should Be Covered |
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Controlling the Risks |
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What is Environmental Sustainability? |
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Sustainable Operations Management |
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Quality Management |
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Total Quality Management (TQM) |
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TQM Strategies for Improving Operations |
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General Methods & Tools for Internal-External Interface |
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Operations Management versus Project Management |
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Project Manager and Operational Management Skills |
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Managing a Project |
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Assignment |
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Assignment -Operations Management: Resource & Workout Layout |
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