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Learning Outcome

Description

Learn how to interact effectively with medical service users and enable a health facility to run smoothly when you take our Patient Customer Service Training course. Patients are essentially customers of healthcare providers and practitioners, as should be treated as befits any important participant in a business transaction. With this training, you will be shown how to provide excellent customer service for an individual, especially those who may be feeling vulnerable and exhibiting stressful behaviour.    

Healthcare services can only run efficiently with good organisation and administration practices. You will learn how to operate to high standards in this area and ensure customer satisfaction, as well as gaining superior skills for customer service operations in frontline roles. The course will present you with organisational strategies, translations of common medical jargon, useful office filing systems, and time management tips. Upon completing this training, you will feel confident enough to perform initial patient care and be an important part of a healthcare “family”. 

Key Topics to Be Covered

Your Path to Success

When you complete all of the online modules included in the Patient Customer Service Training course, you will have gained valuable techniques for engaging with healthcare customers in a frontline capacity. This will significantly benefit those moving towards a career in medical administration or community care.  

Is This Course Right for You?

This course is designed to provide a helpful introduction to the administration and interpersonal skills that a healthcare receptionist or operator will need. As such, it delivers training for appropriate medical and customer interaction abilities in this area. Full-time and part-time learners are equally supported, and it can take just 20 to 30 hours to gain accreditation, with study periods being entirely customisable to your needs.  

Assessment Process

Assignments relating to medical terminology and customer service will be given to all students and must be completed to pass the course successfully.

Course Curriculum

Module 01: Introduction to Patient Customer Service
Introduction to Patient Customer Service 00:27:00
Module 02: Effective Patient Customer Service Training
Effective Patient Customer Service Training 00:28:00
Module 03: Areas of Patient Customer Service
Areas of Patient Customer Service 00:38:00
Module 04: Customer Service Operative Skills
Customer Service Operative Skills 00:38:00
Module 05: Organising Schedules
Organising Schedules 00:46:00
Module 06: Medical Jargon and Terminology
Medical Jargon and Terminology 00:46:00
Module 07: Effective Filing Systems in Medical Offices
Effective Filing Systems in Medical Offices 00:37:00
Module 08: Patient Customer Service Soft Skills
Patient Customer Service Soft Skills 00:30:00
Module 09: What Customer Service Is to Different Medical Professionals
What Customer Service Is to Different Medical Professionals 00:38:00
Module 10: Providing Customer Service and Support to Colleagues
Providing Customer Service and Support to Colleagues 00:29:00
Module 11: Handling Difficult Customers
Handling Difficult Customers 00:40:00
Assignment
Assignment – Patient Customer Service Training 00:00:00
  • £425.00 £25.00 ex Vat
  • 1 year
  • Number of Units12
  • Number of Quizzes0
  • 6 hours, 37 minutes

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