Learn how to interact effectively with medical service users and enable a health facility to run smoothly when you take our Patient Customer Service Training course. Patients are essentially customers of healthcare providers and practitioners, as should be treated as befits any important participant in a business transaction. With this training, you will be shown how to provide excellent customer service for an individual, especially those who may be feeling vulnerable and exhibiting stressful behaviour.    

Healthcare services can only run efficiently with good organisation and administration practices. You will learn how to operate to high standards in this area and ensure customer satisfaction, as well as gaining superior skills for customer service operations in frontline roles. The course will present you with organisational strategies, translations of common medical jargon, useful office filing systems, and time management tips. Upon completing this training, you will feel confident enough to perform initial patient care and be an important part of a healthcare “family”.