Learn how to interact effectively with medical service users and enable a health facility to run smoothly when you take our Patient Customer Service Training course. Patients are essentially customers of healthcare providers and practitioners, as should be treated as befits any important participant in a business transaction. With this training, you will be shown how to provide excellent customer service for an individual, especially those who may be feeling vulnerable and exhibiting stressful behaviour.
Healthcare services can only run efficiently with good organisation and administration practices. You will learn how to operate to high standards in this area and ensure customer satisfaction, as well as gaining superior skills for customer service operations in frontline roles. The course will present you with organisational strategies, translations of common medical jargon, useful office filing systems, and time management tips. Upon completing this training, you will feel confident enough to perform initial patient care and be an important part of a healthcare “family”.
When you complete all of the online modules included in the Patient Customer Service Training course, you will have gained valuable techniques for engaging with healthcare customers in a frontline capacity. This will significantly benefit those moving towards a career in medical administration or community care.
This course is designed to provide a helpful introduction to the administration and interpersonal skills that a healthcare receptionist or operator will need. As such, it delivers training for appropriate medical and customer interaction abilities in this area. Full-time and part-time learners are equally supported, and it can take just 20 to 30 hours to gain accreditation, with study periods being entirely customisable to your needs.
Assignments relating to medical terminology and customer service will be given to all students and must be completed to pass the course successfully.
|Module 01: Introduction to Patient Customer Service|
|Introduction to Patient Customer Service||00:27:00|
|Module 02: Effective Patient Customer Service Training|
|Effective Patient Customer Service Training||00:28:00|
|Module 03: Areas of Patient Customer Service|
|Areas of Patient Customer Service||00:38:00|
|Module 04: Customer Service Operative Skills|
|Customer Service Operative Skills||00:38:00|
|Module 05: Organising Schedules|
|Module 06: Medical Jargon and Terminology|
|Medical Jargon and Terminology||00:46:00|
|Module 07: Effective Filing Systems in Medical Offices|
|Effective Filing Systems in Medical Offices||00:37:00|
|Module 08: Patient Customer Service Soft Skills|
|Patient Customer Service Soft Skills||00:30:00|
|Module 09: What Customer Service Is to Different Medical Professionals|
|What Customer Service Is to Different Medical Professionals||00:38:00|
|Module 10: Providing Customer Service and Support to Colleagues|
|Providing Customer Service and Support to Colleagues||00:29:00|
|Module 11: Handling Difficult Customers|
|Handling Difficult Customers||00:40:00|
|Assignment – Patient Customer Service Training||00:00:00|