Course Structure | |||
Course Structure | 00:07:00 | ||
Critical Definitions | |||
What is Quality | 00:02:00 | ||
What is ISO | 00:08:00 | ||
What is a System – Management System | 00:02:00 | ||
What is Policy – Quality Policy | 00:06:00 | ||
What is Vision, Mission & Strategy | 00:03:00 | ||
QA Vs QC | 00:06:00 | ||
Effectiveness Vs Efficiency | 00:06:00 | ||
Verification Vs Validation | 00:11:00 | ||
Conformity Vs Nonconformity Vs Defect | 00:04:00 | ||
Correction Vs Corrective Action Vs Preventive Action | 00:08:00 | ||
Risk & Preventive Action | 00:06:00 | ||
What is Competence | 00:03:00 | ||
What is the Context of the Organization | 00:05:00 | ||
Who are the Interested parties | 00:03:00 | ||
What are the Needs & expectations | 00:05:00 | ||
Management System Requirements | 00:01:00 | ||
Who is a customer | 00:02:00 | ||
What is Customer Satisfaction | 00:06:00 | ||
Product Vs Service Vs Process | 00:05:00 | ||
Document Vs Record | 00:06:00 | ||
What is Customer Complaint | 00:02:00 | ||
Measuring Vs Monitoring Vs Performance | 00:02:00 | ||
Who is Responsible | |||
Who is Responsible | 00:12:00 | ||
Responsibility Vs Accountability | 00:02:00 | ||
Quality Management Principles | |||
Quality Management Principles | 00:17:00 | ||
Major Changes | |||
ISO 9001:2015 Core Concepts | 00:08:00 | ||
Major terminology Differences | 00:04:00 | ||
Documented Information | 00:07:00 | ||
Major changes – Organizational Knowledge | 00:05:00 | ||
Major changes – Risk Based Thinking | 00:06:00 | ||
Process Approach | |||
Process Approach Concept-1 | 00:04:00 | ||
What is PDCA | 00:05:00 | ||
Process Approach Concept-2 | 00:03:00 | ||
Process Approach in ISO 9001:2015 | 00:04:00 | ||
Key Benefits | 00:07:00 | ||
PDCA in ISO 9001 2015 | 00:10:00 | ||
Context of the Organization | |||
Understanding the Organization and its Context | 00:08:00 | ||
Internal & External issues | 00:03:00 | ||
SWOT Analysis | 00:06:00 | ||
Interested Parties & their Needs & Expectations | 00:03:00 | ||
KANO Model | 00:10:00 | ||
Understanding the context – Summary | 00:08:00 | ||
Choosing your Strategic Objective | 00:05:00 | ||
Strategic Map Examples-1 | 00:03:00 | ||
Strategic Planning Process | 00:06:00 | ||
What is a Vision | 00:06:00 | ||
How to Create a Vision Statement | 00:08:00 | ||
What is a Mission | 00:06:00 | ||
SMART GOAL | 00:06:00 | ||
SMART Goal Example | 00:04:00 | ||
Strategic Map Examples-2 | 00:10:00 | ||
Context Chapter Summary | 00:07:00 | ||
Quality Objectives | |||
Quality Objectives & Planning | 00:05:00 | ||
ISO & SMART | 00:02:00 | ||
Objectives Origin | 00:06:00 | ||
Objectives Examples | 00:07:00 | ||
Goal Vs Objective-1 | 00:07:00 | ||
Goal Vs Objective Example | 00:02:00 | ||
Goal Vs Objective-2 | 00:10:00 | ||
Performance Evaluation | |||
Performance Evaluation in ISO 9001:2015 | 00:10:00 | ||
Customer Satisfaction | 00:06:00 | ||
Analysis & Evaluation | 00:12:00 | ||
Key Performance Indicators | 00:08:00 | ||
Dashboard Examples | 00:07:00 | ||
Management Review Meetings | 00:11:00 | ||
Improvement | 00:16:00 | ||
Nonconformity & Corrective Action | 00:06:00 | ||
Nonconformity & Corrective Action Example | 00:06:00 | ||
Nonconformity & Corrective Action Origin | 00:06:00 | ||
Continual Improvement | 00:01:00 | ||
Analysis Mindset | 00:09:00 | ||
Quantitative Vs Qualitative | 00:16:00 | ||
Now What | |||
Now What? | 00:11:00 | ||
Course Summary | 00:10:00 | ||
Helpful Tools | |||
SIPOC | 00:06:00 | ||
Flowcharts | 00:04:00 | ||
Control Charts | 00:04:00 | ||
Cause and Effect Diagram | 00:06:00 | ||
Pareto Chart | 00:07:00 | ||
5 WHYs | 00:03:00 | ||
Other Tools | 00:08:00 | ||
Finally! | 00:01:00 | ||
See you soon | |||
Bonus Lecture | 00:02:00 | ||
Assignment | |||
Assignment – Quality Management and Strategic Training – ISO 9001 | 3 weeks, 4 days | ||
Order Your Certificate | |||
Order Your Certificate QLS | 00:00:00 |
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