Quality Management and Strategic Training (ISO 9001) explains the principles of quality management systems and strategic planning aligned with ISO 9001 standards. This course covers quality assurance, process improvement, compliance, and continuous improvement, helping learners understand how organisations maintain and enhance quality performance.
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The Quality Management and Strategic Training - ISO 9001 course is designed to help learners understand ISO 9001 Standards and build effective Quality Management Systems (QMS). It focuses on continuous improvement, process optimization, and risk-based thinking to enhance organisational efficiency and long-term business performance.
This course covers essential topics including quality management principles, internal auditing, compliance and certification, and performance measurement. Learners will explore the process approach, context of the organization, and quality objectives, gaining practical knowledge to implement structured systems that improve customer satisfaction management.
Through strategic training development and helpful tools, learners will strengthen their ability to evaluate performance and maintain ISO standards. By the end, participants will be equipped to support compliance, drive continuous improvement, and contribute to organisational success through effective quality management practices.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Quality Management and Strategic Training - ISO 9001 assessments, learners qualify for a CPD QS accredited certificate from One Education.
The certificate is available in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
Quality Licence Scheme Endorsed Certificate
Learners also have the option to order a Quality Licence Scheme (QLS) Endorsed Certificate as additional proof of achievement. The QLS Endorsed Certificate can be delivered by post for £129, with an additional £10 postage charge for international students.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Why Study This Quality Management and Strategic Training – ISO 9001 Course? Organisations across industries increasingly prioritise structured quality management systems to ensure consistency, efficiency, and customer satisfaction. Understanding ISO 9001 principles equips learners with practical tools to improve processes, reduce risks, and support continuous organisational development.
This course strengthens strategic thinking and enhances the ability to implement internationally recognised quality standards in real-world settings. Gaining ISO 9001 knowledge not only boosts professional credibility but also opens opportunities in compliance, auditing, and operational leadership roles across global industries.
The Quality Management and Strategic Training – ISO 9001 course has a total study time of 3 weeks 4 days. Participants can progress through the modules at their own convenience, allowing them to complete the training in a way that fits their personal schedule and learning pace.
The Quality Management and Strategic Training - ISO 9001 course has accessible and flexible entry criteria. Individuals with a basic understanding of business processes, quality assurance, or organisational development can enrol. The programme is delivered online, allowing learners to study at their own pace using any internet-enabled device, ensuring convenience and adaptability.
ISO 9001 is an internationally recognised standard for quality management systems (QMS). It helps organisations improve processes, ensure consistent quality, and enhance customer satisfaction.
You will learn how to implement quality management systems, conduct internal audits, manage risks, improve processes, and ensure compliance with ISO 9001 standards.
No prior experience is required. The course is designed to support both beginners and professionals looking to strengthen their understanding of quality management.
ISO 9001 helps organisations streamline operations, reduce errors, improve efficiency, and build customer trust by maintaining consistent quality standards.
Yes, ISO 9001 is flexible and can be applied to organisations of all sizes and industries, including manufacturing, healthcare, education, and service sectors.
You can explore roles such as Quality Assurance Officer, Compliance Executive, Quality Manager, or Process Improvement Specialist across various industries.
| Course Structure | |||
| Course Structure | 00:07:00 | ||
| Critical Definitions | |||
| What is Quality | 00:02:00 | ||
| What is ISO | 00:08:00 | ||
| What is a System – Management System | 00:02:00 | ||
| What is Policy – Quality Policy | 00:06:00 | ||
| What is Vision, Mission & Strategy | 00:03:00 | ||
| QA Vs QC | 00:06:00 | ||
| Effectiveness Vs Efficiency | 00:06:00 | ||
| Verification Vs Validation | 00:11:00 | ||
| Conformity Vs Nonconformity Vs Defect | 00:04:00 | ||
| Correction Vs Corrective Action Vs Preventive Action | 00:08:00 | ||
| Risk & Preventive Action | 00:06:00 | ||
| What is Competence | 00:03:00 | ||
| What is the Context of the Organization | 00:05:00 | ||
| Who are the Interested parties | 00:03:00 | ||
| What are the Needs & expectations | 00:05:00 | ||
| Management System Requirements | 00:01:00 | ||
| Who is a customer | 00:02:00 | ||
| What is Customer Satisfaction | 00:06:00 | ||
| Product Vs Service Vs Process | 00:05:00 | ||
| Document Vs Record | 00:06:00 | ||
| What is Customer Complaint | 00:02:00 | ||
| Measuring Vs Monitoring Vs Performance | 00:02:00 | ||
| Who is Responsible | |||
| Who is Responsible | 00:12:00 | ||
| Responsibility Vs Accountability | 00:02:00 | ||
| Quality Management Principles | |||
| Quality Management Principles | 00:17:00 | ||
| Major Changes | |||
| ISO 9001:2015 Core Concepts | 00:08:00 | ||
| Major terminology Differences | 00:04:00 | ||
| Documented Information | 00:07:00 | ||
| Major changes – Organizational Knowledge | 00:05:00 | ||
| Major changes – Risk Based Thinking | 00:06:00 | ||
| Process Approach | |||
| Process Approach Concept-1 | 00:04:00 | ||
| What is PDCA | 00:05:00 | ||
| Process Approach Concept-2 | 00:03:00 | ||
| Process Approach in ISO 9001:2015 | 00:04:00 | ||
| Key Benefits | 00:07:00 | ||
| PDCA in ISO 9001 2015 | 00:10:00 | ||
| Context of the Organization | |||
| Understanding the Organization and its Context | 00:08:00 | ||
| Internal & External issues | 00:03:00 | ||
| SWOT Analysis | 00:06:00 | ||
| Interested Parties & their Needs & Expectations | 00:03:00 | ||
| KANO Model | 00:10:00 | ||
| Understanding the context – Summary | 00:08:00 | ||
| Choosing your Strategic Objective | 00:05:00 | ||
| Strategic Map Examples-1 | 00:03:00 | ||
| Strategic Planning Process | 00:06:00 | ||
| What is a Vision | 00:06:00 | ||
| How to Create a Vision Statement | 00:08:00 | ||
| What is a Mission | 00:06:00 | ||
| SMART GOAL | 00:06:00 | ||
| SMART Goal Example | 00:04:00 | ||
| Strategic Map Examples-2 | 00:10:00 | ||
| Context Chapter Summary | 00:07:00 | ||
| Quality Objectives | |||
| Quality Objectives & Planning | 00:05:00 | ||
| ISO & SMART | 00:02:00 | ||
| Objectives Origin | 00:06:00 | ||
| Objectives Examples | 00:07:00 | ||
| Goal Vs Objective-1 | 00:07:00 | ||
| Goal Vs Objective Example | 00:02:00 | ||
| Goal Vs Objective-2 | 00:10:00 | ||
| Performance Evaluation | |||
| Performance Evaluation in ISO 9001:2015 | 00:10:00 | ||
| Customer Satisfaction | 00:06:00 | ||
| Analysis & Evaluation | 00:12:00 | ||
| Key Performance Indicators | 00:08:00 | ||
| Dashboard Examples | 00:07:00 | ||
| Management Review Meetings | 00:11:00 | ||
| Improvement | 00:16:00 | ||
| Nonconformity & Corrective Action | 00:06:00 | ||
| Nonconformity & Corrective Action Example | 00:06:00 | ||
| Nonconformity & Corrective Action Origin | 00:06:00 | ||
| Continual Improvement | 00:01:00 | ||
| Analysis Mindset | 00:09:00 | ||
| Quantitative Vs Qualitative | 00:16:00 | ||
| Now What | |||
| Now What? | 00:11:00 | ||
| Course Summary | 00:10:00 | ||
| Helpful Tools | |||
| SIPOC | 00:06:00 | ||
| Flowcharts | 00:04:00 | ||
| Control Charts | 00:04:00 | ||
| Cause and Effect Diagram | 00:06:00 | ||
| Pareto Chart | 00:07:00 | ||
| 5 WHYs | 00:03:00 | ||
| Other Tools | 00:08:00 | ||
| Finally! | 00:01:00 | ||
| See you soon | |||
| Bonus Lecture | 00:02:00 | ||
| Assignment | |||
| Assignment – Quality Management and Strategic Training – ISO 9001 | 3 weeks, 4 days | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
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