Master Receptionist Skills

Learn to be a superior receptionist while providing excellent customer service to customers and coworkers and manage internal funds.

Receptionist Skills

Learning Outcome


Learn how to become an exemplary Receptionist and positively represent your company when interacting with all clients and customers. Every business needs an efficient administrator to manage the Front-Office, along with providing support and assistance to their boss. We can coach you to become an excellent Receptionist and gain all the required business skills that you’ll need to succeed, and the confidence with which to use them.

The course has been compiled by industry experts and provides an overview of the responsibilities of a valued Receptionist. You will be tutored in a wide range of administrative practises, so that you can immediately start to use them in the office. It also includes training in customer-facing etiquette and suggestions on how to positively improve your company’s reputation with clients. Various other crucial office aptitudes will be covered, such as; Time Management, Travel Arrangement, Record Keeping, and Business Writing. Make sure you present the efficiency of your company by enrolling now.

Why People Love And Enrol In The Receptionist Skills From One Education:

  • Instantly accessible CPD-accredited certificate on successful completion of this Receptionist Skills
  • 24/7 access to the course for 12 months
  • Study at your own pace
  • No hidden fees or exam charges
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient assessment and instant results

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.

To enhance your knowledge regarding the course and to further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. 

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.


After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, for £9, or a hard copy can be sent to you via post, for just £15.

Who is This course for?

This course is primarily designed to provide coaching and training for those individuals who aspire to work as Receptionists or a similar role such as a Secretary or PA.   


There are no specific prerequisites to enrol in this Receptionist Skills. Anyone and everyone can take this course.

The Receptionist Skills is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This course provides training and a comprehensive overview of all the skills and knowledge that are needed by a Receptionist or a similar administrative role. As such, it will cover the following roles and careers: 

  • Receptionist
  • Administrative Manager
  • Personal Assistant
  • Private Secretary
  • Human Resources staff

Course Curriculum

Receptionist Skills
Module 1: Introduction to Reception and Receptionist 00:11:00
Module 2: Business Telephone Skills 00:19:00
Module 3: Representing Your Boss and Company 00:36:00
Module 4: Mail Services and Shipping 00:25:00
Module 5: Travel Arrangements 00:24:00
Module 6: Organising Meeting and Conferences 00:25:00
Module 7: Time Management 00:35:00
Module 8: Record Keeping and Filing Systems 00:28:00
Module 9: Business Writing Skills 00:40:00
Module 10: Organisational Skills 00:25:00
Module 11: Communication Skills 00:25:00
Module 12: Customer Service 00:16:00
Module 13: Effective Planning and Scheduling 00:46:00
Module 14: Invoicing/Petty Cash 00:27:00
Mock Exam
Mock Exam – Receptionist Skills 00:20:00
Final Exam
Final Exam – Receptionist Skills 00:20:00

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