Retail Associate Certificate

Acquire industry expertise, basic math and product knowledge to become a skilful retail associate!

Retail Sales Clerk

Learning Outcome


Learn how to provide the absolute best in customer service and understand customer behaviour by taking this comprehensive Retail Associate training.  This course will coach you to directly engage with the consumer and learn how to market and attract buyers to your store. Each interactive online module is expressly designed by industry experts to help you stand out in the retail sector and excel in the art of selling.

As well as giving you a helpful insight into the role of a Retail Associate, it will also reveal interesting facts about retail psychology. This will provide the foundation for a wider knowledge base, as further training is provided in consumer behaviour and advertising methods. You’ll also learn how to manage a team of retail staff effectively, design a “shopper’s paradise”, and accentuate visual aspects of your merchandise. All in all, we give you everything you need to be an ideal retailing expert, and you’ll receive the certificate to prove it.   

Why People Love And Enrol In The Retail Associate Certificate From One Education

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £89. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.


This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an endorsed lesson. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD endorsed certificates. After passing the exam, you will be able to apply for a certificate.

In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

Who is This course for?

This course is intended for the guidance and education of any individual that either works in Retail Operations or owns a shop or retail business. It provides useful training for retail work at any level. 


There are no specific prerequisites to enrol in this Retail Associate Certificate. Anyone and everyone can take this course.

The Retail Associate Certificate is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!

All you need is a passion for learning, literacy, and to be over the age of 16.

Career Path

This course provides the training and a comprehensive overview of all the appropriate skills needed to run a retail-focused business. This would include the following roles and careers:

Course Curriculum

Retail Associate Certificate
Module 01: Introduction to Retail Associate 00:15:00
Module 02: Qualities of a Retail Associate 00:23:00
Module 03: Retail Psychology 00:12:00
Module 04: Importance of Consumer Behaviour 00:10:00
Module 05: The Importance of Communicating with Customers 00:18:00
Module 06: Taking Trends and Targeting Customers Effectively 00:10:00
Module 07: The Sales Process and Dealing with Customers at the Checkout 00:10:00
Module 08: Consumer Rights Act 00:16:00
Module 09: Introduction to Visual Merchandising 00:16:00
Module 10: In-Store Design 00:18:00
Module 11: Exterior Design 00:20:00
Module 12: Health & Safety for Retail Stores 00:20:00
Module 13: Management Skills for Leading Your Team 00:17:00
Mock Exam
Mock Exam – Retail Associate Certificate 00:20:00
Final Exam
Final Exam – Retail Associate Certificate 00:20:00
Assignment – Retail Associate Certificate 2 weeks, 1 day
Order Your Certificate
Order Your Certificate QLS 00:00:00

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