Retail Sales Assistant Course

Name: Retail Sales Assistant Course
Rating: 4.9 (12 reviews)

78 STUDENTS ENROLLED

Introduction

An efficient retail sales assistant has to be a genius organiser with the flexibility to do different tasks, able to work individually or in a group, ability to be friendly and polite, having enough stamina to keep going even when tired, or under pressure.

We have carefully outlined this course to teach everything you need to know about becoming an efficient retail sales assistant.

Description

In this course, you will understand the functions and responsibilities of a retail assistant and acquire the essential skills, and give yourself a competitive advantage over your fellow petitioners.

Check out our Retail Sales Assistant Course, find out every ins and outs of the retail industry. You will also equip with a broad knowledge regarding handle customer service, ensure transactions go smoothly and operate process payments and maintain a high level of customer service, records and accounts and more.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Video lessons
Online study materials
Mock exams
Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Retail Sales Assistant Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module 01
	Introduction to Retail Management	00:30:00
	Handling Merchandise in Retail Management	00:30:00
	Structure of Your Business	01:00:00
	The Sales Process and Checkout	00:30:00
	POS (Point of Sale) Retail System	00:15:00
	Importance of Consumer Behaviour	00:30:00
	Importance of Communication in Retail Industry	00:15:00
Module 02
	Understanding Customer Expectations	00:10:00
	Customer Service And Customer Satisfaction In Retailing	00:10:00
	Customer Value And Satisfaction	00:15:00
	Effective Inventory Management	01:00:00
	Choosing a Retail Store Location	00:30:00
	Provide Customer Service Excellence To The External Customer	00:30:00
	Provide Customer Service Excellence To The Internal Customer	00:10:00
	Standards of Performance	00:30:00
Module 03
	Retail Psychology	00:30:00
	Manage Your Suppliers	00:30:00
	Negotiate The Right Deal With Suppliers	00:30:00
	Develop Store Security Procedures	00:15:00
	Management Skills For Leading Your Team	00:15:00
	Retail Marketing	00:15:00
Module 04
	The Retail Marketing Mix	00:30:00
	Levels Of Customer Satisfaction	00:15:00
	Brand Loyalty	00:15:00
	Customer Satisfaction Questionnaire	00:15:00
	Role of Coupons in Retail Marketing	00:15:00
	Retail Brand Management	00:15:00
	Health And Safety Obligations For Retailers	00:15:00
	Consumer Rights Act	00:30:00
Mock Exam
	Mock Exam – Retail Sales Assistant Course	00:20:00
Final Exam
	Final Exam – Retail Sales Assistant Course	00:20:00