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This course has been updated by the Instructor. Click here to get the updated version.
Introduction
An efficient retail sales assistant has to be a genius organiser with the flexibility to do different tasks, able to work individually or in a group, ability to be friendly and polite, having enough stamina to keep going even when tired, or under pressure.
We have carefully outlined this course to teach everything you need to know about becoming an efficient retail sales assistant.
Description
In this course, you will understand the functions and responsibilities of a retail assistant and acquire the essential skills, and give yourself a competitive advantage over your fellow petitioners.
Check out our Retail Sales Assistant Course, find out every ins and outs of the retail industry. You will also equip with a broad knowledge regarding handle customer service, ensure transactions go smoothly and operate process payments and maintain a high level of customer service, records and accounts and more.
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Retail Sales Assistant Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Retail Sales Assistant Course - Updated Version | |||
| Module 01: Introduction to Retail Associate | 00:15:00 | ||
| Module 02: Qualities of a Retail Associate | 00:23:00 | ||
| Module 03: Retail Psychology | 00:12:00 | ||
| Module 04: Importance of Consumer Behaviour | 00:12:00 | ||
| Module 05: The Importance of Communicating with Customers | 00:18:00 | ||
| Module 06: Taking Trends and Targeting Customers Effectively | 00:11:00 | ||
| Module 07: The Sales Process and Dealing with Customers at the Checkout | 00:10:00 | ||
| Module 08: Consumer Rights Act | 00:15:00 | ||
| Module 09: Introduction to Visual Merchandising | 00:19:00 | ||
| Module 10: In-Store Design | 00:17:00 | ||
| Module 11: Exterior Design | 00:20:00 | ||
| Module 12: Health & Safety for Retail Stores | 00:21:00 | ||
| Module 13: Management Skills for Leading Your Team | 00:17:00 | ||
| Mock Exam | |||
| Mock Exam – Retail Sales Assistant Course | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Retail Sales Assistant Course | 00:20:00 | ||
| Retail Sales Assistant Course - Old Version | |||
| Module 01 | |||
| Introduction to Retail Management | 00:30:00 | ||
| Handling Merchandise in Retail Management | 00:30:00 | ||
| Structure of Your Business | 01:00:00 | ||
| The Sales Process and Checkout | 00:30:00 | ||
| POS (Point of Sale) Retail System | 00:15:00 | ||
| Importance of Consumer Behaviour | 00:30:00 | ||
| Importance of Communication in Retail Industry | 00:15:00 | ||
| Module 02 | |||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Effective Inventory Management | 01:00:00 | ||
| Choosing a Retail Store Location | 00:30:00 | ||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| Module 03 | |||
| Retail Psychology | 00:30:00 | ||
| Manage Your Suppliers | 00:30:00 | ||
| Negotiate The Right Deal With Suppliers | 00:30:00 | ||
| Develop Store Security Procedures | 00:15:00 | ||
| Management Skills For Leading Your Team | 00:15:00 | ||
| Retail Marketing | 00:15:00 | ||
| Module 04 | |||
| The Retail Marketing Mix | 00:30:00 | ||
| Levels Of Customer Satisfaction | 00:15:00 | ||
| Brand Loyalty | 00:15:00 | ||
| Customer Satisfaction Questionnaire | 00:15:00 | ||
| Role of Coupons in Retail Marketing | 00:15:00 | ||
| Retail Brand Management | 00:15:00 | ||
| Health And Safety Obligations For Retailers | 00:15:00 | ||
| Consumer Rights Act | 00:30:00 | ||
| Mock Exam – Retail Sales Assistant Course | 00:20:00 | ||
| Final Exam – Retail Sales Assistant Course | 00:20:00 | ||
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Shannon Richard
Great!! I searched a lot about this kind of course!!! At last found a good and informative course regarding Retail sales assistance.
Rebecca Newman
Amazing !!!!!! I work as aretail sales assistant in a supershop. this course was a guideline to the entrance of my profession.
Paul Richards
From now I am able to know the customers expectation and how to serve them and satisfy them…. thanks a lot.
Nicole Phifer
Excellent course!!! As a Supershop Sales assistance i’m recommending ti take the course! this is realy a awesome course!!