Sales & Negotiation Skills
Sales & Negotiation Skills
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Intermediate
149 Students -
12 hours, 28 minutes
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Learning Outcome
- Learn about the three pillars of success and know how to apply them
- Gain a solid understanding of the different modes of thinking
- Learn and apply the door to door conversation methods
- Get tips on email writing
- Get acquainted with the social aspects of body language.
Overview
If you want to gain a solid understanding of Sales & Negotiation Skills and fast track your dream career, then take a step in the right direction with this industry-standard, comprehensive Sales & Negotiation Skills course designed by expert instructors.
Dedicated tutor support and 24/7 customer support are available to all students with this premium quality Sales & Negotiation Skills course. Get the help you require and the answers to all your queries throughout the comprehensive syllabus of this Sales & Negotiation Skills course.
This premium online course titled Sales & Negotiation Skills ensures your professional development with CPD accreditation. You’ll have the privilege of learning in your own time, at your own pace and earning an accredited certification.
With this Sales & Negotiation Skills program, success becomes a lot easier that enables you to monetise your skills. This Sales & Negotiation Skills course is designed for both part-time and full-time students and can be completed at a pace that suits your learning style.
This Sales & Negotiation Skills course is developed by industry experts and is packed with several insightful modules to give you a proper understanding of Sales & Negotiation Skills and allow you to accelerate your career.
This masterclass Sales & Negotiation Skills online training course is designed by industry experts and will give you an in-depth understanding of this topic. The Sales & Negotiation Skills course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience.
If you want to work in this rapidly growing sector and stand out from the competition, then our Sales & Negotiation Skills is the perfect place to kickstart your dream career.
On the Sales & Negotiation Skills course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you’ll achieve after completing the Sales & Negotiation Skills course will help you land the job you want in a related field.
Enjoy a pleasant and professional 100% online learning experience and enrol in our Sales & Negotiation Skills today and take control of your career!
Why People Love And Enrol The Sales & Negotiation Skills Course From One Education
- Eligibility for a CPD-accredited certificate on successful completion of Sales & Negotiation Skills Course
- Learning materials of our Sales & Negotiation Skills course contains engaging voiceover and visual elements for your comfort
- Freedom to study at your own pace
- 24/7 access to the Sales & Negotiation Skills course materials for 12 months
- Full Tutor support on weekdays (Monday – Friday)
Method of Assessment
To successfully complete the Sales & Negotiation Skills course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above in order to pass. After successfully passing the Sales & Negotiation Skills course exam, you will be able to apply for a CPD accredited certificate.
Certification
Once you have finished the Sales & Negotiation Skills course, you will be eligible to apply for a CPD accredited certificate as proof of your new skills and your continued professional development. Certificates are available as a PDF for £9, or you can request a hard copy to be sent in the post for £15.
Who is This course for?
The Sales & Negotiation Skills training course is ideal for highly motivated individuals who want to enhance their professional skills and train for the job they want! This Sales & Negotiation Skills course also suits people aspiring for some in-depth knowledge on this topic and keep up to date with the latest information.
Study the Sales & Negotiation Skills course today and increase your professional skillset from the comfort of your home!
Requirements
There are no formal entry requirements for the Sales & Negotiation Skills course, with enrollment open to anyone! Anyone and everyone with a knack for learning can enrol this course without any hesitation.
Learn online from any internet device, including your computer, tablet or smartphone. Study when it suits you and complete the Sales & Negotiation Skills course at your own pace.
All students must have a passion for learning and literacy, as well as being over the age of 16.
Career Path
Studying the Sales & Negotiation Skills course is designed to help you get the job of your dreams, or even that promotion you’ve been waiting for a long time. Learn the essential skills and knowledge you need to exceed in your professional life with the help & guidance from our Sales & Negotiation Skills course
Course Curriculum
| Introduction To The Sales And Negotiation Skills Masterclass | |||
| Introduction | 00:02:00 | ||
| Sales Skills Course Overview | 00:03:00 | ||
| Sales Skills Activities To Complete | 00:01:00 | ||
| Prepare The Train Driver - Self Development For The Sales Consultant | |||
| The Mind Of A Consultant | 00:03:00 | ||
| Mastering Sales Is Mastering Life Skills | 00:03:00 | ||
| The Continuous Journey | 00:02:00 | ||
| Universal Laws Of Success | 00:01:00 | ||
| The Three Pillars Of Success | 00:01:00 | ||
| Personal Honesty | 00:01:00 | ||
| Diligence | 00:02:00 | ||
| Deferred Gratification | 00:04:00 | ||
| Suppression Of Principle | 00:03:00 | ||
| Emotional Intelligence | 00:02:00 | ||
| Core Principles Of Emotional Intelligence | 00:04:00 | ||
| The Problem Is Internal | 00:02:00 | ||
| The Two Motivational Forces | 00:05:00 | ||
| Product Confidence | 00:03:00 | ||
| Sales Consultant Activities To Complete | 00:01:00 | ||
| Pre-suppositional Sales - Pre-Suppositions And Worldviews | |||
| The Train Track – Pre-Suppositional Sales Defined | 00:01:00 | ||
| What Is A Worldview | 00:02:00 | ||
| Why Pre-Suppositions Are Important | 00:03:00 | ||
| Two Modes Of Thinking | 00:01:00 | ||
| Logical Thinking | 00:02:00 | ||
| Emotional Thinking | 00:03:00 | ||
| The Dumb Dog | 00:05:00 | ||
| How We Create Our Values | 00:01:00 | ||
| Examples Of Rational Ideas | 00:01:00 | ||
| Examples Of Emotional Beliefs | 00:02:00 | ||
| Examples Of Values | 00:02:00 | ||
| Rational Or Emotional | 00:03:00 | ||
| Finding Someones Presuppositions | 00:03:00 | ||
| When The Presuppositions Are Not Clear | 00:05:00 | ||
| The Bank Robber Example | 00:01:00 | ||
| Why People Buy | 00:05:00 | ||
| How We Make Buying Decisions | 00:03:00 | ||
| Matching A World View | 00:05:00 | ||
| Testing A Worldview | 00:03:00 | ||
| Test Your Presuppositions | 00:04:00 | ||
| What Is A Buyer Persona | 00:04:00 | ||
| Presuppositional Buyer Persona Exercise | 00:04:00 | ||
| Creating The Persona | 00:05:00 | ||
| Traditional Buyer Personas | 00:03:00 | ||
| Combined Buyer Personas | 00:02:00 | ||
| Journal Activities To Complete | 00:01:00 | ||
| The SMART Process - Learn How To Manage Emotions | |||
| SMART Copyright | 00:01:00 | ||
| The SMART Process | 00:02:00 | ||
| Controlling The Room | 00:01:00 | ||
| The Core of SMART | 00:03:00 | ||
| How Negative Emotion Controls Us | 00:02:00 | ||
| How We Take Control | 00:03:00 | ||
| The 5 Steps Of SMART | 00:01:00 | ||
| Seperate | 00:01:00 | ||
| Monitor | 00:01:00 | ||
| Assess | 00:02:00 | ||
| Replace | 00:02:00 | ||
| Trust | 00:03:00 | ||
| SMART In Action | 00:03:00 | ||
| The SMART Sales Call In Full | 00:03:00 | ||
| I Will Never Be Any Good At Sales | 00:02:00 | ||
| The Power Of Self Talk | 00:03:00 | ||
| Using SMART For Self Development | 00:01:00 | ||
| Two Uses Of SMART | 00:01:00 | ||
| Short Term Emotional Management | 00:02:00 | ||
| Long Term Character Development | 00:01:00 | ||
| Experienced Negative Emotional Beliefs | 00:03:00 | ||
| Taught Negative Emotional Beliefs | 00:02:00 | ||
| Internal Negative Emotional Beliefs | 00:02:00 | ||
| Activities To Complete For SMART | 00:01:00 | ||
| The Coaches - Getting Ready For Passengers | |||
| Getting Ready For Your Passengers | 00:02:00 | ||
| Know Your Product | 00:02:00 | ||
| Product Strengths And Weaknesses | 00:02:00 | ||
| Knowing Your Competition | 00:02:00 | ||
| Become The Expert | 00:05:00 | ||
| Value Propositions | 00:05:00 | ||
| Activities To Complete Preparing For Your Passengers | 00:01:00 | ||
| The Train Route - Planning Your Sales Route | |||
| Planning Your Route | 00:04:00 | ||
| Building Your CRM Flow | 00:04:00 | ||
| Data Analysis | 00:04:00 | ||
| Implementing Your Sales Funnel | 00:04:00 | ||
| Activities To Complete For Your Route | 00:01:00 | ||
| Selling Tickets - Understanding How Prospecting Works | |||
| Prospecting The Three Rules | 00:05:00 | ||
| Qualifying Prospects | 00:03:00 | ||
| Identifying The Contacts Role | 00:02:00 | ||
| Dealing With The Gatekeeper | 00:03:00 | ||
| Dealing With Influencers | 00:04:00 | ||
| Dealing With Champions | 00:03:00 | ||
| Dealing With Decision Makers | 00:02:00 | ||
| Contact Identification Exercise | 00:02:00 | ||
| Prospecting Secrets | 00:07:00 | ||
| Getting Entrance Into The Castle | 00:03:00 | ||
| Activities To Complete For Dealing With Prospecting | 00:01:00 | ||
| Prospecting By Networking | |||
| Prospecting By Networking | 00:02:00 | ||
| Classification Of Networks | 00:06:00 | ||
| Door To Door Sales | 00:06:00 | ||
| Door To Door Conversation Methods | 00:04:00 | ||
| Getting The Most Out Of Your Networking | 00:03:00 | ||
| The Elevator Pitch | 00:05:00 | ||
| Activities To Complete For An Elevator Pitch | 00:01:00 | ||
| Prospecting By Phone | |||
| Finding Prospects By Phone | 00:04:00 | ||
| Planning Your Phone Calls | 00:04:00 | ||
| Split Testing Your Scripts | 00:05:00 | ||
| Dealing With The Gatekeeper Script | 00:06:00 | ||
| Dealing With The Influencer Script | 00:05:00 | ||
| Dealing With The Champions Script | 00:04:00 | ||
| Dealing With Decision Makers Script | 00:04:00 | ||
| Other Call Support Material | 00:06:00 | ||
| Voicemail Techniques | 00:09:00 | ||
| Activities To Complete For Prospecting By Phone | 00:01:00 | ||
| Online Prospecting | |||
| The Power Of Online Prospecting | 00:02:00 | ||
| Online Prospecting Tools | 00:09:00 | ||
| Email Statistics | 00:01:00 | ||
| Understanding Spam | 00:01:00 | ||
| Permission Based Email Marketing | 00:02:00 | ||
| Places To Get Their Email Addresses From | 00:02:00 | ||
| Email Writing Tips | 00:03:00 | ||
| AIDA Copywriting | 00:05:00 | ||
| A Sample Email Using AIDA | 00:05:00 | ||
| Activities Create Your Own Email Using AIDA | 00:01:00 | ||
| Making Friends - Friendliness And Personality Types | |||
| Making Friends | 00:03:00 | ||
| Ten Rules Of Friendliness | 00:06:00 | ||
| Ten Rules Of Friendliness Continued | 00:07:00 | ||
| Recommended Reading | 00:01:00 | ||
| Personality Types | 00:04:00 | ||
| Meet The Blues | 00:03:00 | ||
| Meet The Reds | 00:03:00 | ||
| Meet The Greens | 00:03:00 | ||
| Meet The Yellows | 00:02:00 | ||
| Advanced Profiling | 00:08:00 | ||
| Profiling Bob | 00:05:00 | ||
| Activities To Complete On Friendliness | 00:01:00 | ||
| Body Language - How To Read Your Prospect | |||
| Reading The Body | 00:04:00 | ||
| Social Spaces | 00:06:00 | ||
| Distance Can Change | 00:02:00 | ||
| Three Classes Of Body Language | 00:01:00 | ||
| Aggressive Body Language | 00:03:00 | ||
| Defensive Body Language | 00:03:00 | ||
| Friendly Body Language | 00:03:00 | ||
| Ten Body Language Patterns | 00:01:00 | ||
| The Crossing Pattern | 00:03:00 | ||
| The Expanding Pattern | 00:02:00 | ||
| The Defensive Moving Away Pattern | 00:02:00 | ||
| The Moving Towards Pattern | 00:03:00 | ||
| The Opening Pattern | 00:01:00 | ||
| Preening Pattern | 00:03:00 | ||
| Repeating Pattern | 00:02:00 | ||
| Shaping Pattern | 00:02:00 | ||
| Striking Patterns | 00:03:00 | ||
| The Touching Pattern | 00:05:00 | ||
| Ten Core Patterns Exercise | 00:01:00 | ||
| Personality Type Body Language | 00:03:00 | ||
| Micro Expressions | 00:01:00 | ||
| Seven Common Micro Expressions | 00:05:00 | ||
| Your Body Language The Importance Of Control | 00:03:00 | ||
| Tracking Their Body Language | 00:01:00 | ||
| What Are They Responding To The Three Factors | 00:03:00 | ||
| Moving Them Through The Sale | 00:01:00 | ||
| Body Language Flow | 00:05:00 | ||
| Dealing With More Than One Person | 00:01:00 | ||
| Activities To Complete Body Language | 00:01:00 | ||
| Listening Station - Questioning And Listening | |||
| The Art Of Questioning And Listening | 00:01:00 | ||
| How To Show You Are Listening | 00:02:00 | ||
| Product Based Sales | 00:02:00 | ||
| Needs Based Sales | 00:02:00 | ||
| Needs Analysis Funnel | 00:01:00 | ||
| The Needs Analysis Stages | 00:03:00 | ||
| The Two Types Of Questions | 00:01:00 | ||
| Open Questions | 00:04:00 | ||
| Closed Questions | 00:04:00 | ||
| The Quick Sale Mobile Example | 00:02:00 | ||
| The Quick Sale Training Session Example | 00:03:00 | ||
| The Quick Sale Exercise | 00:03:00 | ||
| The Three Simple Question Technique | 00:04:00 | ||
| The Echo Technique | 00:02:00 | ||
| The 5 Ws | 00:03:00 | ||
| Washing Machine Retail Sale Example | 00:03:00 | ||
| The Five Whys | 00:01:00 | ||
| The Five Whys – George | 00:01:00 | ||
| The Five Whys – Sally | 00:02:00 | ||
| The Five Whys – Terry | 00:02:00 | ||
| Why You Do Not Own A Yacht | 00:01:00 | ||
| Additional Tools | 00:01:00 | ||
| Needs Analysis Mind Map | 00:01:00 | ||
| Needs Analysis Sheet | 00:03:00 | ||
| Questioning And Listening Activities | 00:01:00 | ||
| Negotiation Station - How To Negotiate Successfully | |||
| The Negotiation Station | 00:02:00 | ||
| Core Principles Of Negotiation | 00:01:00 | ||
| Focusing On Them | 00:02:00 | ||
| Everyone Has To Win | 00:04:00 | ||
| Matching Values | 00:03:00 | ||
| The Path Of Least Resistance | 00:02:00 | ||
| Shifting The Weight | 00:06:00 | ||
| The Persuasion Secret | 00:01:00 | ||
| How To Persuade Someone | 00:01:00 | ||
| The Electric Car | 00:02:00 | ||
| The Fashionable Trainers | 00:02:00 | ||
| Competency Levels | 00:03:00 | ||
| Assessing Competency Levels | 00:04:00 | ||
| Features Benefits And Values | 00:02:00 | ||
| The Christmas Tree Negotiation | 00:04:00 | ||
| B2B Value Propositions | 00:03:00 | ||
| Deepening The Value | 00:02:00 | ||
| Over Decorating The Tree | 00:03:00 | ||
| The Big 12 | 00:01:00 | ||
| Authority | 00:04:00 | ||
| Social Proof | 00:03:00 | ||
| Group Identity | 00:02:00 | ||
| Deflecting Fault | 00:02:00 | ||
| Ask For Advice | 00:02:00 | ||
| Compliment Their Negotiations | 00:02:00 | ||
| Reciprocity | 00:02:00 | ||
| Scarcity | 00:02:00 | ||
| Off Set Values | 00:02:00 | ||
| Stepped Commitments | 00:02:00 | ||
| Fear And Hope | 00:02:00 | ||
| Ranked Priorities | 00:07:00 | ||
| Negotiating A Price | 00:01:00 | ||
| The Market Price | 00:02:00 | ||
| The Anchor Price | 00:02:00 | ||
| The Walk Away Price | 00:02:00 | ||
| The First Offer | 00:03:00 | ||
| The Counter Offer | 00:04:00 | ||
| Activities To Complete Negotiation Skills | 00:01:00 | ||
| Objection Handling - How To Handle Objections To The Sale | |||
| Handling Objections | 00:02:00 | ||
| The Golden Rule To Handling Objections | 00:01:00 | ||
| Why Objections Happen | 00:03:00 | ||
| Objection Tags – Tagging Objections | 00:01:00 | ||
| Objection Types | 00:03:00 | ||
| Objection Class | 00:04:00 | ||
| Objection Source | 00:02:00 | ||
| The Objection Clarification Process | 00:01:00 | ||
| The Onion Technique – Peeling Back The Objections | 00:01:00 | ||
| Testing The Objection Type | 00:03:00 | ||
| Classify The Objection | 00:01:00 | ||
| Test The Objection Source | 00:01:00 | ||
| Summarise The Objection | 00:01:00 | ||
| The Objection In Full | 00:01:00 | ||
| Acknowledge The Objection | 00:03:00 | ||
| Acknowledgement Examples | 00:01:00 | ||
| Emotional Objections | 00:04:00 | ||
| Feel Statements | 00:01:00 | ||
| Felt Statements | 00:01:00 | ||
| Found Statements | 00:01:00 | ||
| Feel Felt Found Example | 00:03:00 | ||
| Rational Objection Guidelines | 00:01:00 | ||
| Responding To Rational Objections | 00:01:00 | ||
| Sharing Data And Information | 00:01:00 | ||
| Data Sharing Techniques | 00:03:00 | ||
| Using The Right Techniques | 00:01:00 | ||
| Valid Objections | 00:02:00 | ||
| How To Handle Class Objections | 00:01:00 | ||
| Authority Objections | 00:03:00 | ||
| Types Of Relationship Objections | 00:01:00 | ||
| Existing Relationship Objections | 00:01:00 | ||
| Third Party Relationship Objections | 00:02:00 | ||
| No Relationship Objections | 00:02:00 | ||
| Knowledge Objections | 00:02:00 | ||
| Convenience Objections | 00:02:00 | ||
| Price Objections | 00:03:00 | ||
| Objection Handling Sheets | 00:02:00 | ||
| Removing The Objection | 00:03:00 | ||
| Dealing With Difficult People | 00:01:00 | ||
| Dealing With Difficult People – Use SMART | 00:01:00 | ||
| Grow Some Thick Skin | 00:03:00 | ||
| The Mountaintop Example | 00:02:00 | ||
| Finding Common Ground | 00:04:00 | ||
| Focus On The Issue | 00:02:00 | ||
| A Soft Answer | 00:02:00 | ||
| Stress Fractures | 00:02:00 | ||
| Be Their Only Friend | 00:02:00 | ||
| Types Of Character Traits | 00:01:00 | ||
| The Demander | 00:02:00 | ||
| The Detractor | 00:02:00 | ||
| The Dynamite | 00:02:00 | ||
| The Dumper | 00:02:00 | ||
| The Drainer | 00:02:00 | ||
| The Disappointer | 00:02:00 | ||
| The Dictator | 00:02:00 | ||
| Handling Objections Before The Meeting | 00:02:00 | ||
| Reducing Objections | 00:03:00 | ||
| Setting Up An FAQ Page | 00:02:00 | ||
| Objection Handling Activities To Complete | 00:01:00 | ||
| Closing The Sale | |||
| Destination Station Closing The Sale | 00:01:00 | ||
| Understanding Closes | 00:04:00 | ||
| Understanding Buying Signals | 00:06:00 | ||
| Closing Questions | 00:04:00 | ||
| Activities To Complete Closing The Sale | 00:01:00 | ||
| Selling Season Tickets | |||
| Season Tickets The Biggest Source Of Revenue | 00:01:00 | ||
| Understanding Season Tickets | 00:04:00 | ||
| First Class Passengers – After Sales Care | 00:05:00 | ||
| The Revolution – Practising The Principles | 00:01:00 | ||
| Thank You – Get In Touch | 00:01:00 | ||
| Order Your Certificate | |||
| Order Your Certificate Now | 00:00:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
