Service Helpdesk & Technical Support Course | |||
Module 01: Managing Interoffice Calls and Voicemail | |||
Managing Interoffice Calls and Voicemail | 00:10:00 | ||
Module 02: Aspects of Phone Etiquette | |||
Aspects of Phone Etiquette | 00:31:00 | ||
Module 03: Business Telephone Skills | |||
Business Telephone Skills | 00:21:00 | ||
Module 04: Building Rapport Over the Phone | |||
Building Rapport Over the Phone | 00:24:00 | ||
Module 05: Inbound and Outbound Calls | |||
Inbound and Outbound Calls | 00:16:00 | ||
Module 06: Active Listening and Managing Tough Callers | |||
Active Listening and Managing Tough Callers | 00:28:00 | ||
Module 07: Mail Services and Shipping | |||
Mail Services and Shipping | 00:25:00 | ||
Module 08: Intra Organisation Dealings | |||
Intra Organisation Dealings | 00:35:00 | ||
Module 09: Problem Solving over the Phone | |||
Problem Solving over the Phone | 01:04:00 | ||
Module 10: Record Keeping and Filing Systems | |||
Record Keeping and Filing Systems | 00:30:00 | ||
Module 11: Business Writing Skills | |||
Business Writing Skills | 00:42:00 | ||
Module 12: Organisational Skills | |||
Organisational Skills | 00:25:00 | ||
Module 13: Communication Skills | |||
Communication Skills | 00:27:00 | ||
Module 14: Customer Relationship Management | |||
Customer Relationship Management | 00:42:00 | ||
Module 15: Effective Planning and Scheduling | |||
Effective Planning and Scheduling 11 | 00:46:00 | ||
Module 16: Invoicing/Petty Cash | |||
Invoicing/Petty Cash | 00:27:00 | ||
Order Your Certificate | |||
Order Your Certificate Now | 00:00:00 |
Membership renews after 12 months. You can cancel anytime from your account.