Service Helpdesk & Technical Support Course

Service Helpdesk & Technical Support Course


This Service Helpdesk & Technical Support Course course is the best way for you to gain deep insight and knowledge of this topic. You will learn from industry experts and obtain an accredited certificate after completing the course. Enrol now for a limited-time discounted price.

Like all the courses of One Education, this course is designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.

We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support. 

Our expert instructors are always available to answer all your questions and make your learning experience exquisite.

After completing the Service Helpdesk & Technical Support Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.

If you want to learn about this topic and achieve certifications, you should consider this course from One Education.

There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course. 

Will I receive a certificate of completion?

Upon successful completion, you will qualify for a CPD-accredited certificate, which is available in the form of a PDF Certificate for £9 and a Hard Copy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and a certificate attesting to your knowledge.

The Service Helpdesk & Technical Support Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Service Helpdesk & Technical Support Course
Module 01: Managing Interoffice Calls and Voicemail
Managing Interoffice Calls and Voicemail 00:10:00
Module 02: Aspects of Phone Etiquette
Aspects of Phone Etiquette 00:31:00
Module 03: Business Telephone Skills
Business Telephone Skills 00:21:00
Module 04: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 05: Inbound and Outbound Calls
Inbound and Outbound Calls 00:16:00
Module 06: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 07: Mail Services and Shipping
Mail Services and Shipping 00:25:00
Module 08: Intra Organisation Dealings
Intra Organisation Dealings 00:35:00
Module 09: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 10: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:30:00
Module 11: Business Writing Skills
Business Writing Skills 00:42:00
Module 12: Organisational Skills
Organisational Skills 00:25:00
Module 13: Communication Skills
Communication Skills 00:27:00
Module 14: Customer Relationship Management
Customer Relationship Management 00:42:00
Module 15: Effective Planning and Scheduling
Effective Planning and Scheduling 11 00:46:00
Module 16: Invoicing/Petty Cash
Invoicing/Petty Cash 00:27:00
Order Your Certificate
Order Your Certificate Now 00:00:00

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