1 Year Access 
18 Students 
13 hours, 50 minutes Store Staff Training
Original price was: £425.£29Current price is: £29. ex Vat
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Introduction
Store Staff Training or Retail Training is designed to convert more shoppers into customers so the store can exceed sales goals and generate revenue.
Enhance your retail skills to improve your prospects of gaining employment or promotion within the broad field of Retail Industry.
Description
Initially, the Store Staff Training course provides an overview of the Retail Industry and ensures you understand how sales directly related to the amount of time an assistant spends interacting with and serving customers. Understand your customers in more depth, learn how to develop a store arrangement and system that promotes them to stay longer, and spend more on your products.
Additionally, learn to keep existing customers from devising and get introduced to some powerful strategies to boost your sales.c
Course design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
Will I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Store Staff Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Course Curriculum
| Module 01 | |||
| Introduction to Retail Management | 00:30:00 | ||
| Handling Merchandise in Retail Management | 00:30:00 | ||
| Module 02 | |||
| Visual Merchandising | 00:15:00 | ||
| Role of Visual Merchandiser | 00:15:00 | ||
| Structure of Your Business | 01:00:00 | ||
| The Sales Process and Checkout | 00:30:00 | ||
| POS (Point of Sale) Retail System | 00:15:00 | ||
| Module 03 | |||
| Responsibilities and Requirements | 00:15:00 | ||
| Elements of Visual Merchandising | 00:15:00 | ||
| Visual Merchandising Techniques | 00:20:00 | ||
| Pop-Up Shops and Window Display | 00:30:00 | ||
| Module 04 | |||
| Understanding Customer Expectations | 00:10:00 | ||
| Customer Value And Satisfaction | 00:15:00 | ||
| Customer Service And Customer Satisfaction In Retailing | 00:10:00 | ||
| Module 05 | |||
| Provide Customer Service Excellence To The External Customer | 00:30:00 | ||
| Provide Customer Service Excellence To The Internal Customer | 00:10:00 | ||
| Standards of Performance | 00:30:00 | ||
| Module 06 | |||
| Retail Signage 101 | 00:15:00 | ||
| Marketing Your Pop-up Shop | 00:15:00 | ||
| Merchandising Your Store | 00:15:00 | ||
| Mannequins | 00:15:00 | ||
| Dressing Mannequins | 00:30:00 | ||
| Module 07 | |||
| Fixtures | 00:15:00 | ||
| Floor Layouts and Aisle Spacing | 00:15:00 | ||
| Jewelry Store and Boutiques | 00:15:00 | ||
| Cash Register Area Merchandising | 00:15:00 | ||
| 21st Century Merchandising | 00:15:00 | ||
| Surviving in Retail Industry | 00:15:00 | ||
| Effective Inventory Management | 01:00:00 | ||
| Choosing a Retail Store Location | 00:30:00 | ||
| Module 08 | |||
| Retail Psychology | 00:30:00 | ||
| Manage Your Suppliers | 00:30:00 | ||
| Negotiate The Right Deal With Suppliers | 00:30:00 | ||
| Develop Store Security Procedures | 00:15:00 | ||
| Management Skills For Leading Your Team | 00:15:00 | ||
| Mock Exam | |||
| Mock Exam- Store Staff Training | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Store Staff Training | 00:30:00 | ||
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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