Telemarketing Online Course

Telemarketing Online Course


Virtually everyone working in sales today does a large portion of their business over the phone, so if you’re interested in being a success in the sales industry, it’s mandatory you have an excellent phone manner. By taking this Telemarketing Online Course, you will learn this, along with much, much more.


The beauty of our online courses is that you can fit them around your busy schedule and study whenever you want. It’s no different with this course, which has been designed by leading telemarketing experts. Split into five digestible units, you will learn to improve your verbal communication and active listening skills, create the perfect, attention-grabbing script and plan what to do before you make the all-important call. You will also explore how to make any telephone sale a truly exceptional one.

With full support from tutors, 24/7 access to the Learning Management System and a variety of online course materials, question papers and useful links, this is the only course you will need to start your new career in telemarketing.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Telemarketing Online Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Telemarketing Online Course
Telemarketing and Types of Telemarketing 00:18:00
Business Practice 01:00:00
What’s Missing in Telephone Communication? 00:15:00
Verbal Communication Techniques 00:15:00
Who are Your Customers? 00:15:00
To Serve and Delight 00:05:00
Did You Hear Me? 00:15:00
Asking the Right Questions 00:15:00
Saying No 00:05:00
Sales by Phone 00:10:00
Taking Messages 00:05:00
Staying Out of Voice Mail Jail 00:05:00
Closing Down the Voice 00:10:00
Cold and Warm Calls 00:15:00
Developing a Script 00:15:00
Perfecting the Script 00:15:00
Handling Objections 00:30:00
Negotiation Techniques 00:15:00
It’s More Than Just a Phase 00:15:00
Phone Tag and Getting the Call Back 00:15:00
Stress Busting 00:05:00
Campaign Delivery 01:00:00

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