Telephone Receptionist course develops essential communication, call handling, and customer service skills required for professional front-desk operations. Learn to manage enquiries, schedule appointments, maintain records, and represent organisations confidently over telephone.
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1 Year Access 
Intermediate
24 Students 
2 hours, 58 minutes 
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Learn the Telephone Receptionist course designed to build strong call handling, customer service, phone etiquette, and communication skills. Gain confidence in front desk duties, professional greeting, and efficient switchboard operation for modern office environments.
This programme covers call routing, message taking, and complaint handling while strengthening communication skills. Learners explore structured modules in business telephone skills, time management, and organising reception tasks for professional workplace performance and efficiency.
Train to represent your boss and company professionally, mastering self-management, organizing and planning, and advanced communication skills. Improve call handling, customer service, and phone etiquette for effective front desk and switchboard operations in any organisation.
Learners can complete a mock exam to practice and assess their understanding before taking the final exam. The final multiple-choice exam is automatically marked, and learners must achieve at least 60% to pass. Successful learners receive a CPD-certified certificate.
After completing the Telephone Receptionist course assessment, you will be eligible to receive a CPD-accredited certificate worth £9 from One Education to demonstrate your achievement.
The certificate is also available as a printed hard copy delivered by post for £15.
Studying a Telephone Receptionist course helps develop essential communication and customer service skills needed in modern workplaces. As businesses rely on efficient call handling, trained receptionists are increasingly valued across healthcare, corporate, and service sectors for professional client interaction.
Completing this course can improve career prospects by building confidence in telephone etiquette, administrative coordination, and multitasking. It prepares learners for front-office roles, enhances employability, and supports delivering a positive first impression to customers and clients consistently.
The Telephone Receptionist Course has a total study time of 2 hours 58 minutes. Learners can complete the course at a flexible pace, allowing them to progress through the material in line with their personal schedule, availability, and preferred learning speed.
The Telephone Receptionist course requirements are straightforward and accessible. Learners should have basic English communication skills, a polite telephone manner, and an interest in customer service. The course is fully online, requiring only a stable internet connection and a device to study conveniently at their own pace.
They answer calls, transfer messages, and provide basic information to callers.
Good communication, listening skills, patience, and a polite telephone manner.
By greeting politely, speaking clearly, and identifying the company and yourself.
Stay calm, listen carefully, and follow company procedures to resolve or escalate the issue.
It creates a positive impression and ensures clear communication with customers.
| Telephone Receptionist | |||
| Module 01: Introduction to Reception and Receptionist | 00:11:00 | ||
| Module 02: Business Telephone Skills | 00:19:00 | ||
| Module 03: Representing Your Boss and Company | 00:34:00 | ||
| Module 04: Self-Management (I) | 00:08:00 | ||
| Module 05: Self-Management (II) | 00:08:00 | ||
| Module 06: Time Management (I) | 00:08:00 | ||
| Module 07: Time Management (II) | 00:09:00 | ||
| Module 08: Organizing and Planning (I) | 00:08:00 | ||
| Module 09: Organizing and Planning (II) | 00:08:00 | ||
| Module 10: Communication (I) | 00:08:00 | ||
| Module 11: Communication (II) | 00:09:00 | ||
| Module 12: Additional Challenges | 00:08:00 | ||
| Mock Exam | |||
| Mock Exam – Telephone Receptionist | 00:20:00 | ||
| Final Exam | |||
| Final Exam – Telephone Receptionist | 00:20:00 | ||
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