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Introduction:

Learn the golden rules for becoming a skilled Telesales executive with the  Telesales Executive Training course.

Telesales executives are the people who promote and sell products and services for their company over the phone. Their job also includes managing client accounts and customer relationship by receiving and making calls. The course covers all the areas that you need to know about becoming a telesales executive.

Description:

Gone are the days when telesales use the words like” how are you? I have an offer for You”. If you want to boost your career as a telesales executive, the course is designed for you. The course illustrates the roles and duties of a telesales executive, the ways of performing the role and avoiding common mistakes that most telesales executives face. The basic telephone etiquettes and the strategies for attracting and holding the customers will also be explored in the course.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Telesales Executive Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Course Curriculum

Module 01
Verbal Communication 00:30:00
To Serve and Delight 00:15:00
Exceptional Things about Telephone Sales 00:30:00
It’s More Than Just a Phase 00:30:00
Communication Essentials 01:00:00
Module 02
Developing Your Script 00:45:00
Pre-Call Planning 00:15:00
Phone Tag and Call Backs 00:15:00
Following Up 00:15:00
Closing the Sale 00:15:00
Mock Exam
Mock Exam- Telesales Executive Training 00:20:00
Final Exam
Final Exam- Telesales Executive Training 00:20:00
  • PRIVATE
  • 1 year
  • Number of Units10
  • Number of Quizzes2
  • 5 hours, 10 minutes

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