| Introduction | |||
| Introduction | 00:02:00 | ||
| Who Am I? | 00:02:00 | ||
| What are you going to learn? | 00:11:00 | ||
| Tourism Industry | |||
| Trends | 00:04:00 | ||
| Different kinds of jobs | 00:11:00 | ||
| Definitions | 00:01:00 | ||
| Different Tours | 00:01:00 | ||
| Pay | 00:04:00 | ||
| Engaging with customers | |||
| Who are your customers? | 00:05:00 | ||
| Creating great experiences | 00:12:00 | ||
| How I got hundreds of 5-star reviews on TripAdvisor | 00:07:00 | ||
| Tips and tricks | 00:03:00 | ||
| How to get people to like you | 00:07:00 | ||
| Public speaking | |||
| Easier than you think | 00:02:00 | ||
| Charisma | 00:10:00 | ||
| Practical exercises | 00:05:00 | ||
| Tips and tricks | 00:04:00 | ||
| Voice exercises | 00:04:00 | ||
| What to talk about on tour | |||
| What to talk about | 00:15:00 | ||
| How to prepare quickly for new destinations | 00:08:00 | ||
| Use your own interests | 00:01:00 | ||
| Where to find fun information | 00:02:00 | ||
| Finding a Job | |||
| Different kinds of jobs | 00:02:00 | ||
| Different kinds of organizations | 00:04:00 | ||
| Different kinds of tourists | 00:03:00 | ||
| What do you want? | 00:02:00 | ||
| How to improve your chances of finding a job | 00:08:00 | ||
| How to create experience | 00:02:00 | ||
| Example cover letters | 00:03:00 | ||
| Job interviews | 00:09:00 | ||
| Problems on the road | |||
| Hospitals and injury | 00:05:00 | ||
| Change of plans | 00:03:00 | ||
| How to handle customer complaints | 00:01:00 | ||
| Bad news | 00:05:00 | ||
| Difficult people | 00:05:00 | ||
| Finding your way | 00:02:00 | ||
| Different destinations | |||
| Dealing with languages | 00:05:00 | ||
| Dealing with tourism professionals from different cultures | 00:05:00 | ||
| Different cultures | 00:04:00 | ||
| Tips and money | 00:02:00 | ||
| Commissions | 00:04:00 | ||
| Starting your own tourism business | |||
| Pros and cons | 00:05:00 | ||
| Roadmap to success | 00:07:00 | ||
| How I did it (a case study) | 00:03:00 | ||
| How my boss did it (a case study) | 00:03:00 | ||
| Becoming a local guide | |||
| What is the job? | 00:02:00 | ||
| Check your local laws | 00:02:00 | ||
| Learn your history | 00:03:00 | ||
| Learn by doing | 00:01:00 | ||
| Make connections | 00:02:00 | ||
| Your first trip | |||
| Checklist, what to take | 00:02:00 | ||
| Meeting the group | 00:02:00 | ||
| Introducing yourself | 00:02:00 | ||
| First info | 00:02:00 | ||
| Tour Busses | 00:02:00 | ||
| Checking into a hotel | 00:02:00 | ||
| Dinner | 00:00:00 | ||
| Normal days | 00:06:00 | ||
| Last day | 00:02:00 | ||
| EXTRA: Crash course in art history | |||
| Why? | 00:01:00 | ||
| Classical culture | 00:06:00 | ||
| Middle Ages | 00:06:00 | ||
| Symbols | 00:05:00 | ||
| Renaissance | 00:05:00 | ||
| Baroque | 00:09:00 | ||
| Neoclassicism | 00:02:00 | ||
| Romanticism | 00:03:00 | ||
| From Impressionism to now | 00:06:00 | ||
| EXTRA 2: Creating websites and Advertising | |||
| Easy ways to start a website | 00:04:00 | ||
| Search engine optimization | 00:04:00 | ||
| Booking systems | 00:02:00 | ||
| Advertising | 00:02:00 | ||
| Review sites | 00:02:00 | ||
| Assignment | |||
| Assignment – Tour Guide Training | 2 weeks, 1 day | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||