Introduction | |||
Introduction | 00:02:00 | ||
Who Am I? | 00:02:00 | ||
What are you going to learn? | 00:11:00 | ||
Tourism Industry | |||
Trends | 00:04:00 | ||
Different kinds of jobs | 00:11:00 | ||
Definitions | 00:01:00 | ||
Different Tours | 00:01:00 | ||
Pay | 00:04:00 | ||
Engaging with customers | |||
Who are your customers? | 00:05:00 | ||
Creating great experiences | 00:12:00 | ||
How I got hundreds of 5-star reviews on TripAdvisor | 00:07:00 | ||
Tips and tricks | 00:03:00 | ||
How to get people to like you | 00:07:00 | ||
Public speaking | |||
Easier than you think | 00:02:00 | ||
Charisma | 00:10:00 | ||
Practical exercises | 00:05:00 | ||
Tips and tricks | 00:04:00 | ||
Voice exercises | 00:04:00 | ||
What to talk about on tour | |||
What to talk about | 00:15:00 | ||
How to prepare quickly for new destinations | 00:08:00 | ||
Use your own interests | 00:01:00 | ||
Where to find fun information | 00:02:00 | ||
Finding a Job | |||
Different kinds of jobs | 00:02:00 | ||
Different kinds of organizations | 00:04:00 | ||
Different kinds of tourists | 00:03:00 | ||
What do you want? | 00:02:00 | ||
How to improve your chances of finding a job | 00:08:00 | ||
How to create experience | 00:02:00 | ||
Example cover letters | 00:03:00 | ||
Job interviews | 00:09:00 | ||
Problems on the road | |||
Hospitals and injury | 00:05:00 | ||
Change of plans | 00:03:00 | ||
How to handle customer complaints | 00:01:00 | ||
Bad news | 00:05:00 | ||
Difficult people | 00:05:00 | ||
Finding your way | 00:02:00 | ||
Different destinations | |||
Dealing with languages | 00:05:00 | ||
Dealing with tourism professionals from different cultures | 00:05:00 | ||
Different cultures | 00:04:00 | ||
Tips and money | 00:02:00 | ||
Commissions | 00:04:00 | ||
Starting your own tourism business | |||
Pros and cons | 00:05:00 | ||
Roadmap to success | 00:07:00 | ||
How I did it (a case study) | 00:03:00 | ||
How my boss did it (a case study) | 00:03:00 | ||
Becoming a local guide | |||
What is the job? | 00:02:00 | ||
Check your local laws | 00:02:00 | ||
Learn your history | 00:03:00 | ||
Learn by doing | 00:01:00 | ||
Make connections | 00:02:00 | ||
Your first trip | |||
Checklist, what to take | 00:02:00 | ||
Meeting the group | 00:02:00 | ||
Introducing yourself | 00:02:00 | ||
First info | 00:02:00 | ||
Tour Busses | 00:02:00 | ||
Checking into a hotel | 00:02:00 | ||
Dinner | 00:00:00 | ||
Normal days | 00:06:00 | ||
Last day | 00:02:00 | ||
EXTRA: Crash course in art history | |||
Why? | 00:01:00 | ||
Classical culture | 00:06:00 | ||
Middle Ages | 00:06:00 | ||
Symbols | 00:05:00 | ||
Renaissance | 00:05:00 | ||
Baroque | 00:09:00 | ||
Neoclassicism | 00:02:00 | ||
Romanticism | 00:03:00 | ||
From Impressionism to now | 00:06:00 | ||
EXTRA 2: Creating websites and Advertising | |||
Easy ways to start a website | 00:04:00 | ||
Search engine optimization | 00:04:00 | ||
Booking systems | 00:02:00 | ||
Advertising | 00:02:00 | ||
Review sites | 00:02:00 | ||
Assignment | |||
Assignment – Tour Guide Training | 2 weeks, 1 day | ||
Order Your Certificate | |||
Order Your Certificate QLS | 00:00:00 |
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