Learn how to become the perfect tour manager and provide keen travellers with a perfect level of service, making their holidays even more special in the process.

In this detailed training course you learn; the travel and tourism industry, the development of travel and tourism over time, how to deliver premium customer service levels and managing local and national tour operations, along with further learning in crisis management and effective travel and tourism business management.

The Tour Manager Training Course covers everything from; business management and operations, planning and managing tourists and excursions to customer service and duty of care.

Highlights of The Tour Manager Training

• Understand the history of the travel and tourism market
• Learn how to plan and manage excursions and national tourism operations
• Improve your customer service skills
• How to manage and avert crisis
• Understand how to manage a travel and tourism business
• Laws and regulations around local and national tourism
• Learn how to deal with customer complaints
• Develop techniques to grow your travel business.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Online study materials
• Mock exams
• Multiple-choice assessment

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Tour Manager Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.