Challenging people exist everywhere, in your office, classroom or among the audience. Handling such challenging people is a giant challenge itself. But to succeed as a trainer or business leader, you must have to overcome it.

Negative emotions and habits like, showing up late, nagging, unnecessary repetitive questions, argumentative attitude, insubordinations, not paying attention, these dissenting behaviours not only affects your “giving” mindset but also takes the focus away for other employees and trainees.

You can’t ignore such preposterous and damaging behaviours yet can’t go with outright direct dismissals too. Dealing with such challenging people requires strategic and psychologically evaluated actions.

This Train the Trainer Serenity Course will provide you with 50+ proven tools and techniques to deal with challenging people. You will also learn about 8 different types of difficult people and understand the psychology behind their behaviour. In addition to that, the course discusses 20 case studies to help you understand and evaluate different challenges in handling difficult personalities.

Upon completion, you will be able to display leadership qualities by confronting different challenging behaviours, inspire the trainees and employees and mitigate negativity from the system.