Train the Trainer Serenity Course
Challenging people exist everywhere, in your office, classroom or among the audience. Handling such challenging people is a giant challenge itself. But to succeed as a trainer or business leader, you must have to overcome it.
Negative emotions and habits like, showing up late, nagging, unnecessary repetitive questions, argumentative attitude, insubordinations, not paying attention, these dissenting behaviours not only affects your “giving” mindset but also takes the focus away for other employees and trainees.
You can’t ignore such preposterous and damaging behaviours yet can’t go with outright direct dismissals too. Dealing with such challenging people requires strategic and psychologically evaluated actions.
This Train the Trainer Serenity Course will provide you with 50+ proven tools and techniques to deal with challenging people. You will also learn about 8 different types of difficult people and understand the psychology behind their behaviour. In addition to that, the course discusses 20 case studies to help you understand and evaluate different challenges in handling difficult personalities.
Upon completion, you will be able to display leadership qualities by confronting different challenging behaviours, inspire the trainees and employees and mitigate negativity from the system.
The Train the Trainer Serenity Course course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You will be taught through a combination of
- Video lessons
- Text-based study materials
- Mock exams
- Multiple-choice assessment
CPD Certification from One Education
After successfully completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.
Why study this course
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Train the Trainer Serenity Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
|Welcome to Serenity|
|Introduction and Welcome||00:14:00|
|Hog-Tie the Talk Hogs||00:20:00|
|Give the Experts the Spotlight||00:12:00|
|Simmer Down the Know-it-Alls||00:11:00|
|Placate Resenters – Part 1||00:11:00|
|Placate Resenters – Part 2||00:14:00|
|Handle the Fault-Finders||00:11:00|
|Shut Down the Hecklers||00:10:00|
|Stimulate Stubborn Passivists||00:06:00|
|Engage the Distracted Inefficient||00:07:00|