Overview

Waiters are the backbone of the food business. They are responsible for representing their restaurant, café, or any other service within the food and beverage industry. Having excellent etiquette and customer service skills is essential to the role, and this Waiter Training Course is designed to equip you with the knowledge and practical skills to kickstart your foodservice career.

In this course, you will learn about the day-to-day duties of a waiter – from serving customers to taking orders. You will learn about the different factors that contribute to the perfect meal experience, and how to ensure that your customers’ needs are met. Throughout this introductory training program, you will develop valuable interpersonal skills which are essential to the role. In addition, you will learn strategies for staying calm and composed under pressure during rush hour, or when facing demanding customers.

Highlights of the Waiter Training Course:

• Gain a solid understanding of the factors that contribute to the meal experience
• Understand the duties of a waiter and the fundamentals of waiter service etiquette
• Sharpen your communication skills for delivering excellent customer service
• Learn strategies for staying calm in high-pressure situations such as in rush hour
• Familiarise with the fundamental rules of personal hygiene in the restaurant business
• Develop your knowledge of food hygiene and how foods become contaminated
• Be able to deal with customer complaints and incidents in a professional manner
• Get step-by-step guidance on service sequences, such as taking orders & serving

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Online study materials
• Mock exams
• Multiple-choice assessment

Who is this course for?

This beginners course is suitable for aspiring waiters and caterers who wish to gain the fundamental skills and knowledge to kickstart their career in the food and beverage industry/restaurant business. There are no entry requirements for this introductory course, which can be studied full-time or part-time from any device with internet connectivity.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion you will qualify for a UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Why study this course

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Waiter Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Career path

Upon successful completion of this course, learners will gain a solid understanding of the skills and knowledge required to wait tables in restaurants and other professional settings within the food and beverage industry. Related professions in this field include:

• Waiter
• Catering Assistant
• Food Service Assistant
• Cafe Assistant