Why Conflict Resolution Doesn’t Work

Why Conflict Resolution Doesn’t Work


The Why Conflict Resolution Doesn’t Work course is suitable for employees, managers and other senior members of staff. It is designed to equip learners with the practical skills and knowledge to effectively solve issues of conflict, bullying and harassment in the workplace. It covers the conflict management model, conflict management tools and techniques, and the behaviour elimination model in detail, exploring the different types of conflict in business.

You will sharpen your problem-solving, management and leadership skills and learn how to get to the root of all conflict quickly, to provide effective resolutions. The employee conflict investigation process will also be explored in detail, as well as the steps of how to identify conflict, teaching you the key skills you need to maintain a healthy and positive work environment for all staff.

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £69. There is an additional £10 postage charge for international students.

CPD Certification from One Education

After successfully completing the assessment of this course, you will qualify for the CPD Certificate from One Education as proof of your continued expert development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.


This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an endorsed lesson. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information, please visit the Learner FAQs on the Quality Licence Scheme website.

Method of Assessment

To assess your learning, you have to complete the assignment questions provided at the end of the course. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed, and CPD endorsed certificates. 

After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance.

After passing the assignment exam, you will be able to apply for a certificate.

Why Study This Course

It doesn’t matter if you are an aspiring expert or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an endorsed certificate attesting to your knowledge.

The Why Conflict Resolution Doesn’t Work is fully available to anyone, and no previous lessons are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Why Conflict Resolution Doesn’t Work
Module 01: Conflict Model 00:03:00
Module 02: Redefining the Problem 00:07:00
Module 03: Hiding in the Shadows 00:07:00
Module 04: Behavior Elimination Model 00:19:00
Module 05: The Value of Reporting 00:08:00
Module 06: Investigation 00:13:00
Module 07: Final Thoughts 00:05:00
Assignment -Why Conflict Resolution Doesn’t Work 2 days, 11 hours
Order Your Certificate
Order Your Certificate QLS 00:00:00

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