Certificate in Administrative Support

Certificate in Administrative Support

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Learning Outcome


The Certificate in Administrative Support course is an introductory training course designed to provide learners with an in-depth understanding of the duties and skills to deliver excellent office support. It covers all areas of administrative training, from time-management to organising the workspace to how to work effectively in a team of two. It also explores expert personal development strategies and self-empowerment techniques to help learners build their professional image.

This course includes case studies and practical exercises designed to build your confidence in the working environment and equip you with up-to-date transferable skills that will add great value to your resume. On successful completion, you will have an excellent understanding of office etiquette and protocol, equipped with the essential tools to provide a high standard of administrative support across all sectors and industries.

Who is This Course for?

This course is for aspiring professionals looking to secure a career in office support. It is a beginners course for those who have little or no experience in an administrative role. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Career Path

On successful completion, learners will have developed a range of up-to-date and in-demand skills required to succeed in any office support role. They will also have an excellent understanding of office etiquette and how to communicate effectively in a business environment. Professions in this field include:

  • Office Administrator
  • Office Administrative Assistant
  • Secretary
  • Personal Assistant
  • Receptionist
  • Office Manager
  • Data Entry Clerk

Course Curriculum

Module One: Getting Started
Administrative Support 00:01:00
Getting Started 00:02:00
Workshop Objectives 00:01:00
Module Two: Getting Organized, Part One
Getting Organized 00:01:00
Module Three: Getting Organized, Part Two
Getting Organized (II) 00:06:00
Getting Organized (I) Case Study 00:01:00
Module Four: Managing Time
Managing Time 00:07:00
Managing Time Case Study 00 00:01:00
Module Five: Getting It All Done On Time
Getting It All Done On Tim 00:06:00
Getting It All Done On Time Case Study 00:01:00
Module Six: Special Tasks
Special Tasks 00 00:06:00
Special Tasks Case Study 00:01:00
Module Seven: Verbal Communication Skills
Verbal Communication Skills 00:06:00
Verbal Communication Skills Case Study 00:01:00
Module Eight: Non-Verbal Communication Skills
Non-Verbal Communication 00:04:00
Non-Verbal Communication Case Study 00:01:00
Module Nine: Empowering Yourself
Empowering Yourself 00:08:00
Empowering Yourself Case Study 00:01:00
Module Ten: The Team of Two
The Team of Two 00:05:00
The Team of Two Case Study 00:01:00
Module Eleven: Taking Care of Yourself
Taking Care of Yourself 00:04:00
Taking Care of Yourself Case Study 00:01:00
Module Twelve: Wrapping Up
Closing 00:01:00

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