Section 01: Basic Communication Skills | |||
Definition of Communication | 00:03:00 | ||
Elements of Communication | 00:04:00 | ||
Communication Styles | 00:03:00 | ||
Steps in Communication Process | 00:01:00 | ||
Step 1 of Communication Process | 00:02:00 | ||
Step 1 Explained – Goal and preparation | 00:05:00 | ||
Step 1 Explained – Practicing Positive Intent | 00:02:00 | ||
Step 1 Explained – Understanding Assumptions | 00:06:00 | ||
Step 2 of Communication Process | 00:04:00 | ||
Characteristics of Clear Message | 00:04:00 | ||
Three Different Communication Styles | 00:06:00 | ||
Assertive Communication Style | 00:02:00 | ||
Body Language and Signals | 00:03:00 | ||
Third Step in Communication – Seeing Feedback | 00:04:00 | ||
Listening Skills – Listen with Compassion | 00:04:00 | ||
Listening Skills – Meaning of Paraphrasing | 00:02:00 | ||
Ways to Improve Communication and Knowledge Check | 00:05:00 | ||
Increase Effectiveness of Communication | 00:08:00 | ||
8 Guidelines for Giving Praise and Feedback | 00:05:00 | ||
Additional Tips for Effective Communications | 00:09:00 | ||
Section 02: Communication in Organisations & Strategic Communications | |||
Communication Requirements in Business | 00:08:00 | ||
Skills required in corporate communication | 00:06:00 | ||
Interactive Communications | 00:08:00 | ||
Reason why Communication Fails | 00:03:00 | ||
Communication Channels and Their Problems | 00:06:00 | ||
Indications of Incompetent Communication | 00:06:00 | ||
Other reasons for Communication failure | 00:04:00 | ||
Strategic Communication Liner Model | 00:05:00 | ||
Strategic Communication Adaptive Model | 00:04:00 | ||
Strategic Communication Interpretive Model | 00:04:00 | ||
Strategic Communication in Public Communication | 00:09:00 | ||
Resources and Audience for Strategic Public Communication | 00:07:00 | ||
Source of Strategic Communication | 00:05:00 | ||
Strategic Communication – Summary of three models | 00:12:00 | ||
Strategic Communication – Guidelines for Interpretative Models | 00:05:00 | ||
Strategic Communication – Public Communications | 00:11:00 | ||
Internal Communication – Orientation | 00:09:00 | ||
Internal Communication – Moral Compansation and Benefits | 00:07:00 | ||
Internal Communication – Organisation Change | 00:07:00 | ||
External Communication – Issues Management | 00:06:00 | ||
External Communication and PR | 00:05:00 | ||
External Communication – Issue Management – Organisation Response | 00:13:00 | ||
External Communication – Image Management and Issue Advocacy | 00:06:00 | ||
External Communication – Risk and Crisis Communication | 00:10:00 | ||
Case Study on Corporate Strategic Communication | 00:09:00 | ||
Section 03: How to Make Strategic Communication Plans | |||
What is Strategy? | 00:06:00 | ||
What is Communication Strategy? | 00:05:00 | ||
When Communication Strategy is required | 00:04:00 | ||
Why Communication Strategy is required | 00:03:00 | ||
Information we need before making strategy | 00:08:00 | ||
Setting Goals and Identify Audience | 00:08:00 | ||
Catagorise your Audience to help draft right message | 00:04:00 | ||
Drafting Message to cater your audience | 00:04:00 | ||
Channels and Timing of Communication | 00:05:00 | ||
Resources risk and Evaluation of communication strategy | 00:04:00 | ||
Summary of Communication Strategy | 00:03:00 | ||
Strategic Communication Plan Template | 00:04:00 | ||
Strategic Communication Plan | 00:04:00 | ||
Difference between Strategic and Tactical Communication | 00:03:00 | ||
Traditional Planning and why Refreshed Approached | 00:05:00 | ||
Change Management – What are concerns? | 00:03:00 | ||
Refreshed Approach to Communication Planning | 00:07:00 | ||
Possible Problems in Communication Plan, Success measurement | 00:06:00 | ||
Measure, Feedback and Manage Cynics | 00:03:00 | ||
Social Aspects of Communication Strategy | 00:12:00 | ||
Additional Planning on Social Aspects of Communication Strategy | 00:04:00 | ||
Strategic Communication – American Airlines Case Study | 00:33:00 | ||
Section 04: Group Discussions Skills | |||
How to Succeed in Group Communication | 00:10:00 | ||
Defining Group Communication | 00:08:00 | ||
Elements of Group Communication and Types of Group | 00:08:00 | ||
Advantages and Disadvantages of Group Discussion | 00:08:00 | ||
How to prepare for group Discussion | 00:07:00 | ||
Practice for group Discussion and other aspects | 00:08:00 | ||
Dos and Don’t group Discussion | 00:08:00 | ||
Section 05: Communication Skills for Conflict Resolution | |||
Summary of previous class | 00:05:00 | ||
What is conflict – class discussion? | 00:07:00 | ||
Communication in Conflict | 00:08:00 | ||
Meaning of Positive intent in difficult situations | 00:09:00 | ||
Positive Intent – Example | 00:05:00 | ||
De-escalating Emotions as a method to communicate in Conflicts | 00:06:00 | ||
Detached Responsibility method in resolving conflicts | 00:13:00 | ||
Keys to handle Angry Peoples | 00:06:00 | ||
Keys to deal with denial | 00:04:00 | ||
Uncovering Hidden Agendas | 00:06:00 | ||
Giving Negative Feedback | 00:09:00 | ||
Receiving Negative Feedback and Exercise | 00:08:00 | ||
Assignment | |||
Assignment – Corporate & Strategic Communication for Managers | 2 weeks, 1 day | ||
Order Your Certificate | |||
Order Your Certificate QLS | 00:00:00 |
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