Improve the relationship with existing customers, find new prospective customers, and win back former customers by gaining excellent CRM skills.
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This diploma in customer relationship management builds strong foundations in customer relationship management training, communication skills and relationship building, supporting learners seeking practical client relationship management courses and recognised CRM certification.
The course explores CRM fundamentals, strategies, CRM software tools, data analytics and databases, strengthening skills in sales management, marketing strategies and customer retention through structured learning and real-world business insights.
Learners develop expertise in complaint handling, loyalty programmes and future CRM trends. Available as a diploma in customer relationship management online, this flexible CRM course supports professional growth in customer-focused roles.
Learners complete an assignment designed to evaluate their understanding of the course content. The assignment is reviewed by qualified tutors who provide personalised feedback, allowing learners to demonstrate their applied knowledge and skills.
After completing the Customer Relationship Management Training assessments, learners qualify for a CPD QS accredited certificate from One Education.
The certificate is available in two formats: a PDF version for £9 or a printed hard copy delivered by post for £15.
Quality Licence Scheme Endorsed Certificate
Learners also have the option to order a Quality Licence Scheme (QLS) Endorsed Certificate as additional proof of achievement. The QLS Endorsed Certificate can be delivered by post for £89, with an additional £10 postage charge for international students.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Customer relationships sit at the heart of sustainable business growth across every industry. Organisations increasingly rely on effective CRM strategies to improve customer satisfaction, strengthen loyalty, and drive long-term profitability in competitive markets.
Studying Customer Relationship Management training builds a strong understanding of how businesses manage client interactions, analyse customer data, and deliver consistent, high-quality experiences. This course enhances communication, analytical, and relationship-building skills while demonstrating a professional commitment to customer-focused excellence. CPD certification adds recognised value to your CV, supporting career progression in customer service, sales, marketing, and management roles.
The Customer Relationship Management (CRM) Training is designed to be completed over a total study period of 2 weeks and 1 day. The course offers a flexible learning structure, allowing learners to progress through the content at a comfortable pace while balancing personal and professional commitments. Completion time may vary depending on individual study habits and availability.
The Customer Relationship Management (CRM) Training has straightforward and learner-friendly entry criteria. It is suitable for anyone with a general interest in customer service, sales, marketing, or relationship management who wishes to develop professional CRM skills. No prior qualifications are required, making it accessible to beginners as well as those looking to upskill.
Customer Relationship Management (CRM) training teaches how to manage customer data, improve client relationships, increase retention, and use CRM strategies and tools to support sales, marketing, and customer service.
CRM training is ideal for customer service professionals, sales executives, marketing staff, business owners, managers, and anyone looking to strengthen customer relationship and retention skills.
No prior experience is required. CRM training is suitable for beginners and professionals alike, with concepts explained clearly from foundational to advanced levels.
You will gain skills in customer retention, complaint handling, communication, CRM strategy development, data analysis, relationship building, and understanding CRM systems and databases.
Yes. CRM skills are highly valued across industries, including sales, marketing, customer support, retail, finance, and business management, and can enhance employability and career progression.
CRM courses are commonly CPD-accredited, which means they support professional development and skill enhancement but do not provide formal academic qualifications.
| Module 01: Introduction to Customer Relationship Management (CRM) | |||
| Introduction to Customer Relationship Management (CRM) | 00:22:00 | ||
| Module 02: CRM Fundamentals | |||
| CRM Fundamentals | 00:24:00 | ||
| Module 03: CRM Strategies | |||
| CRM Strategies | 00:33:00 | ||
| Module 04: Data Analysis in CRM | |||
| Data Analysis in CRM | 00:28:00 | ||
| Module 05: CRM Databases | |||
| CRM Databases | 00:21:00 | ||
| Module 06: Deepening Customer Relationship | |||
| Deepening Customer Relationship | 00:23:00 | ||
| Module 07: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:22:00 | ||
| Module 08: Future of CRM | |||
| Future of CRM | 00:25:00 | ||
| Assignment | |||
| Assignment – Diploma in Customer Relationship Management (CRM) | 6 days, 6 hours | ||
| Recommended Materials | |||
| Workbook – Diploma in Customer Relationship Management (CRM) | 1 week, 2 days | ||
| Order Your Certificate | |||
| Order Your Certificate QLS | 00:00:00 | ||
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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