| Module 1: Introduction to Customer Journey Mapping | |||
| Module 1 Introduction to Customer Journey Mapping | 00:16:00 | ||
| Module 2: Tools and Techniques for Effective Journey Mapping | |||
| Module 2 Tools and Techniques for Effective Journey Mapping | 00:16:00 | ||
| Module 3: Analysing the Customer Experience | |||
| Module 3 Analysing the Customer Experience | 00:16:00 | ||
| Module 4: Strategy Development and Implementation | |||
| Module 4 Strategy Development and Implementation | 00:14:00 | ||