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Overview

Good customer service is key to brand loyalty, and understanding what your customers want is crucial to delivering an excellent service. In this Customer Service Basic Video Course , you will gain the essential skills needed to become a successful customer service assistant and keep your customers satisfied and coming back. 

Through case studies and practical exercises, you will learn the key factors to delivering excellent customer service that apply to the retail industry, hospitality industry and client-facing environments. You will also sharpen your communication, conflict-resolution and active listening skills to be able to handle complaints professionally and advise them on their purchasing choices.  

Highlights of the Customer Service Basic Video Course :

  • Understand why great customer service is key to business success
  • Know how to define and understand your target customer’s needs
  • Develop your communication, conflict-resolution and active listening skills
  • Improve your non-verbal communication and body language skills
  • Be able to deal with customer complaints professionally and confidently
  • Understand how to build brand loyalty and maintain strong working relationships
  • Learn how to think like a customer to meet their needs and requirements
  • Fast track your career with an accredited qualification in Customer Service

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Accreditation

We offer fully-accredited online courses and comprehensive training on necessary skills and knowledge, so you can get ahead in your professional life.

Certification

Upon successful completion of your course, you’ll receive an instant e-certificate. You can receive printed certificates by post (with a shipping cost of £3.99) if you want which will be delivered right to your doorstep.
There’s no expiry date of any sort for our certificates, but we recommend that you renew them every 12 months for up-to-date information and credibility in this competitive job market.

Why Study This Course

This comprehensive training course is ideal for anyone working in a customer-facing role who wishes to fine-tune their skills and knowledge. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace. There are no specific entry requirements for this course.

Career Path

On successful completion, learners will have the fundamental skills, knowledge and credentials to kickstart a successful career in a customer-facing role, such as:

  • Customer Service Advisor
  • Customer Service Representative 
  • Retail Sales Assistant
  • Telemarketer
  • Front End Receptionist
  • Hotel Manager

Course Curriculum

Customer Service Basic Video Course
Customer Service Basic Video Course 01:30:00
Module 1: About the Course
Module 2: What is Customer Service
Module 3: The Goals of Great Customer Service
Module 4: Discovering and Understanding Customer Needs
Module 5: Delivering Maximum Levels of Customer Service
Module 6: Making Customers Feel Great from the Start
Module 7: Communication Skills
Module 8: Non-Verbal Communication and Body Language
Module 9: Dealing with Customer Complaints
  • PRIVATE
  • 1 year
  • Number of Units1
  • Number of Quizzes0
  • 1 hour, 30 minutes

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