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Customer Service Training
Customer Service Training
£39 ex Vat
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Intermediate
2 Students -
1 hour, 48 minutes
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Description
The Goal Of This Course Is To Give Participants The Skills And Information They Need To Thrive At Providing Great Customer Service. This Programme Is Suitable For Those With All Levels Of Expertise, Whether They Are Recent Graduates Or Seasoned Professionals. Participants Will Leave The Course With A Thorough Understanding Of Customer Psychology, Good Communication Skills, And Methods For Managing Difficult Circumstances With Composure And Empathy. In Order To Encourage Customer Loyalty And Happiness
We Place A Major Emphasis On Leaving A Favourable And Long-Lasting Impression On Our Clients. To Guarantee That Acquired Concepts Are Used Practically, Our Knowledgeable Trainers Will Involve You In Interactive Workshops, Role-Playing Activities, And Real-World Case Studies. Participants Will Leave The Course Emboldened To Go Above And Beyond Client Expectations.
What you'll learn
Upon Completing Our Customer Service Training Course, Participants Can Expect To Achieve The Following Outcomes:
- Enhanced Customer Satisfaction
- Improved Conflict Resolution
- Increased Customer Loyalty
- Efficient Time Management
- Effective Team Collaboration
- Professional Image And Confidence
- Reduced Employee Stress
- Business Growth
Certification
After completing this course's assessment, you will be eligible for:
- A CPD QS accredited Certificate from One Education.
The CPD QS Accredited Certificate Is Available In PDF Format, At The Cost Of £9, Or A Hard Copy Can Be Sent To You Via Post, At The Cost Of £15.
Order Your Certificate here
Who Should Take This Course?
The Customer Service Training Course Is Highly Beneficial For A Wide Range Of Individuals And Professionals Who Interact With Customers On A Regular Basis Or Are Involved In Customer-Facing Roles. The Course Is Suitable For:
- Customer Service Representatives
- Sales Representatives
- Support Teams
- Call Center Agents
- Retail Associates
- Hospitality Industry Staf
- Managers And Supervisors
- Entrepreneurs And Small Business Owners
- Medical Staff
- Nurses
- Administrative Personnel
- Government And Non-Profit Employee
Key Features
The Customer Service Training Course Is Designed To Provide Participants With Comprehensive Knowledge And Practical Skills To Excel In Delivering Exceptional Customer Service. Some Key Features Of The System Include:
- Customer Psychology And Understanding
- Effective Communication Techniques
- Conflict Resolution And Problem-Solving
- Building Customer Relationships
- Time Management And Efficiency
- Handling Difficult Customers
- Role-Playing And Real-World Scenarios
- Team Collaboration
- Customer Service Metrics And Feedback
- Cultural Sensitivity And Diversity
- Empathy And Emotional Intelligence
- Continuous Improvement
- Practical Applications And Case Studies
Why Study This Course?
Studying A Customer Service Training Course Can Offer A Wide Range Of Personal And Professional Benefits. Here Are Some Compelling Reasons Why You Should Consider Enrolling In Such A Course:
- Enhanced Career Opportunities
- Improved Job Performance
- Increased Customer Satisfaction
- Reduced Customer Complaints
- Better Communication Skills
- Conflict Resolution Skills
- Building Strong Customer Relationships
- Increased Confidence
- Personal Development
Frequently Asked Questions
The Benefits Include Improved Job Performance, Enhanced Career Opportunities, Increased Customer Satisfaction, Reduced Customer Complaints, Better Communication And Conflict Resolution Skills, And Building Strong Customer Relationships.
Many Customer Service Training Courses Are Available Online, Making It Convenient For Individuals To Access The Training At Their Own Pace And From Any Location With An Internet Connection.
Course Curriculum
| Module 01: Introduction to Customer Service | |||
| Introduction to Customer Service | 00:06:00 | ||
| Assessment Module 01 | |||
| Module 01 Final Exam | 00:10:00 | ||
| Module 02: Characteristics of Good Customer Service | |||
| Characteristics of Good Customer Service | 00:04:00 | ||
| Assessment Module 02 | |||
| Module 02 Final Exam | 00:10:00 | ||
| Module 03: Customer Relationship Management | |||
| Customer Relationship Management | 00:04:00 | ||
| Assessment Module 03 | |||
| Module 03 Final Exam | 00:10:00 | ||
| Module 04: Communicate with Customers | |||
| Communicate with Customers | 00:06:00 | ||
| Assessment Module 04 | |||
| Module 04 Final Exam | 00:10:00 | ||
| Module 05: Handling Customer Complaints | |||
| Handling Customer Complaints | 00:06:00 | ||
| Assessment Module 05 | |||
| Module 05 Final Exam | 00:10:00 | ||
| Module 06: Problem Solving Over Phone | |||
| Problem Solving Over Phone | 00:05:00 | ||
| Assessment Module 06 | |||
| Module 06 Final Exam | 00:10:00 | ||
| Module 07: Improving Customer Service | |||
| Improving Customer Service | 00:07:00 | ||
| Assessment Module 07 | |||
| Module 07 Final Exam | 00:10:00 | ||
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