Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

• Text/video lessons
• Online study materials

Who is this dealing with difficult people in life & work for?

This course is for professionals of all levels looking to improve their relationships in the workplace and manage challenging conversations and individuals with professionalism. To provide you with ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours, with the freedom to study at your own pace.

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will i receive a certificate of completion?

Upon successful completion, you will qualify for the uk and internationally-recognised certificate and you can choose to make your achievement formal by obtaining your pdf certificate at a cost of £9 and hardcopy certificate for £15.

Requirements

The dealing with difficult people in life & work is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the english language, numeracy and it, and to be over the age of 16.

Career path

By the end of this course, learners will have a range of transferable skills for dealing with difficult people, maintaining strong relationships and resolving conflict professionally. Professions that require conflict management and relationship-building skills include:

• Hr managers
• Sales executives
• Pr assistants
• Secretaries and pas
• Customer service assistants