ITIL® 4 Foundation in IT Service Management
ITIL® 4 Foundation in IT Service Management
*Certification Fee Applicable
1 Year Access 
Intermediate
2 Students -
EXPIRED
Overview
Empower Your Career in IT Service Management
The ITIL® 4 Foundation course introduces you to essential service management concepts aligned with modern business needs. Through this program, you’ll explore key service principles, management practices, and practical frameworks designed to elevate your understanding of IT service lifecycle management.
Choose between two learning paths:
Course Delivery Options
1.Live Online Classes: Engage with expert instructors in real-time and benefit from career support services.
- Interactive virtual sessions with industry experts.
- Career support services, including job placement assistance.
- Practical assignments and case studies to build real-world skills.
- Certification exam included, with opportunities for expert feedback.
2. Self-Paced Online Learning: Enjoy flexibility and self-guided study with access to all course materials at your own pace.
- Access the same curriculum at your convenience.
- Lifetime access to course content, with downloadable resources.
- Self-assessment quizzes and practice exams for certification readiness.
- Cost-effective option without compromising quality.
What You’ll Learn: Curriculum Highlights
Our structured curriculum breaks down complex ITIL concepts to prepare you for IT service management roles:
- Module 1: Introduction – Get a strong foundation in service management principles.
- Module 2: Key Concepts of Service Management – Understand value creation and service relationships.
- Module 3: Key Concepts of ITIL 4 – Learn about the shift from traditional IT practices to value-driven models.
- Module 4: Guiding Principles – Explore ITIL's core guiding principles to navigate service management challenges.
- Module 5: Management Practices – Delve into critical practices like Incident Management and Change Enablement.
- Module 6: Course Review – Reinforce your learning with an overview and practice questions.
Why Choose This ITIL® 4 Foundation Certification Course?
- Professional Certification: Earn globally recognised credentials upon passing the ITIL 4 Foundation exam.
- Job-Ready Skills: Both learning options provide practical knowledge to secure roles like IT Service Manager, Incident Manager, and more.
- Accredited Training: This course follows industry standards and prepares you for the ITIL certification exam with confidence.
- Career Advancement: Gain access to expert career guidance in the live version to maximise your job opportunities.
Certification & Assessment
Upon successful completion, students will qualify for official ITIL® 4 Foundation Certification. In both formats, students must pass the final exam, ensuring their readiness to excel in service management roles.
Examination Format
- 40 questions
- Multiple choice
- 26 out of 40 marks required to pass (65%)
- 60 minutes
- Closed book.
Official Exam Booking Information
Upon enrollment in the course, we will promptly register you on the PeopleCert portal and issue an exam voucher. This voucher will enable you to schedule your ITIL® 4 examination at your convenience, within one year from the date of voucher issuance. To redeem the voucher and book your exam, you will need to have an active PeopleCert account. Once you are registered, you will receive all the required information for exam booking in your email directly from PeopleCert.
Frequently Asked Questions
Self-paced learners enjoy lifetime access, while live class participants can access recorded sessions for future reference.
Live classes offer real-time interaction with instructors, while self-paced learning provides the flexibility to study whenever it suits you. Both formats cover the same material and prepare you for the certification exam.
Course Curriculum
| Introduction | |||
| Key Concepts of Service Management | |||
| Key Concepts of ITIL 4 | |||
| Guiding Principles | |||
| Management Practices | |||
| Course Review |
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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