ITIL® 4 Foundation Certification (Official Exam Included)
1 Year Access 
Intermediate
4 Students -
EXPIRED
Overview
Our ITIL® 4 Foundation Certification course accredited by PeopleCert will take you on a transformative journey into IT Service Management. The course is designed to match the needs of today’s businesses and provides a thorough understanding of key service management concepts. You will learn about important service principles, management methods, and practical frameworks that are essential in today’s IT industry.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Course Highlights
- Comprehensive Curriculum: Learn about the ITIL® 4 service management framework, including its evolution to accommodate new technologies and processes.
- Flexible Learning Options: Choose between engaging live online classes conducted by industry professionals or a self-paced online version for added convenience.
- Certification Preparation: Prepare yourself with the knowledge and skills you'll need to pass the ITIL® 4 Foundation certification test and advance your career.
Entry Requirements
The ITIL® 4 Foundation Certification Course is designed to be available to learners from any background. There are no formal credentials for enrolling in this course, making it appropriate for both new and seasoned professionals wishing to improve their IT service management skills.
However, to fully benefit from this course, we recommend:
- Basic awareness of IT concepts: While not mandatory, having a basic awareness of IT topics, such as services, operations, and business processes.
- Passion for IT Service Management: A great interest in improving IT processes and service delivery can help you better understand ITIL® 4 ideas.
- English Proficiency: As the course and exam are done in English, basic English proficiency is required.
Whether you’re an IT professional looking to formalise your knowledge or someone aspiring to enter the IT industry, this course provides the perfect starting point for mastering ITIL® 4.
Why Should You Choose This ITIL® 4 Foundation Certification Course?
Choosing the appropriate ITIL® 4 Foundation course is critical for establishing a solid foundation in IT Service Management. Here’s what makes our course stand out:
- Official Certification and Exam Voucher Included: Your subscription includes official registration with PeopleCert, as well as an exam voucher that allows you to take the certification exam whenever you choose.
- Flexible Learning Options: You can select between live online classes and self-paced online study, depending on your schedule and preferred method of learning.
- Expert-Led Training and High-Quality Content: Gain knowledge from professionals in the field who have practical ITIL experience, and you'll have access to a wealth of study materials, including the Official Training Material from PeopleCert.
- Recognised and Globally Valued Certification: ITIL® 4 Foundation is highly accepted in the IT industry and can help you advance your career in IT Service Management, making you a valuable asset to any business.
- Job-Ready Training for Key IT Roles: This course is more than simply certification; it will prepare you for real-world IT roles. ITIL® 4 Foundation is highly relevant for professions such as IT Service Managers, IT Support Analysts and Helpdesk Professionals, IT Consultants and Business Analysts, and many more.
Course Delivery Options
At One Education, we provide different course delivery choices to accommodate various learning styles and schedules.
1. Self-paced Online Learning:
You may take charge of your learning journey and study at your own speed with a self-paced approach. For professionals with hectic schedules, this is perfect because it offers:
- 24/7 Access: Get access to extensive educational resources, including interactive tests, video lectures, and downloadable files.
- Flexibility: You can access and study from anywhere you would like.
- Extended Duration: You have a full year from the date of enrollment to finish the course at your own speed.
- Tutor Support: Tutoring will be provided to you during your educational path.
2. Live Online Classes:
For a structured learning experience, join in our live online, instructor-led classes. It provides:
- Interactive Learning: Participate in real-time debates and collaboration.
- Fixed Schedule: Attend planned classes to follow a structured strategy.
- Peer Networking: Allows you to connect with other students and develop professional contacts.
- Comprehensive Materials: Access recordings of live sessions for later review.
Note: Live classes are scheduled once a batch reaches at least 10 learners. If you choose the Live Class option, your session will be scheduled within 30 days of enrolment. If a batch is not formed within 30 days of your enrolment, you can either opt for a full refund or switch to the Self-Paced Online Learning. Any price difference will be adjusted, and the remainder of your payment will be refunded.
Registration & Exam Process
Upon enrolment, you will be registered on the PeopleCert portal and given an exam voucher that is valid for one year. PeopleCert will provide you with full instruction on how to schedule the exam and other relevant details. Your exam can be scheduled at any time during this one year. The exam will be taken through PeopleCert’s online proctoring service.
Exam Details
- Format: 40 multiple-choice questions
- Passing Score: 65% (26 out of 40 correct answers)
- Duration: 60 minutes
- Closed Book: No reference materials allowed
Take2 – Exam Re-Sit Option
At One Education, we recognise that exams can be tough and that unexpected events might occasionally have an impact on your results. To help you succeed, we provide a free Take2-Exam Re-Sit option that gives you another opportunity to earn your certification without having to pay the entire exam fee. This re-sit enables you to take the exam again within 6 months of your initial exam.
Certification
One Education doesn't issue any certificates for this course. PeopleCert provides it directly to the learners. After passing the exam, you will receive a digital certificate from PeopleCert within 3-5 business days at no additional cost. If you want a hardcopy certificate, you must select it when booking your exam through your PeopleCert account, where you will also be able to check the hardcopy certificate cost.
Frequently Asked Questions
There are no formal requirements; nevertheless, a basic familiarity of IT and service management concepts may be useful.
ITIL 4 Foundation certification can help you begin a career in IT Service Management (ITSM), including positions like IT Support Analyst, Service Desk Manager, and Incident Manager.
Yes, this course will properly prepare you for the official ITIL 4 Foundation test.
No, the exam is included in the course.
You will have one year of access to all learning materials after enrolling.
The course is presented in five live-online training sessions, each lasting three hours. The sessions address important ideas, practical applications, and exam preparation tips.
Don’t worry! All the training sessions will be recorded and shared with students. You can watch the recordings whenever you like and use them as a revision tool.
The schedule will be distributed once the batch has been formed. This ensures that every enrolled student has a well-organised timetable.
Yes, in exceptional circumstances, the schedule may need to be changed. If this happens, we will let you know at least 48 hours in advance.
The classes will be delivered via Zoom. You will receive the Zoom link one day before the scheduled session.
Yes! The live classes are interactive, so you may ask questions and engage in conversations with the trainer.
If you require any more assistance outside of the class sessions, please contact the trainer via email. The trainer will react to your enquiries via email.
Course Curriculum
| Introduction | |||
| Key Concepts of Service Management | |||
| Key Concepts of ITIL 4 | |||
| Guiding Principles | |||
| Management Practices | |||
| Course Review |
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