ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certification - Official Exam Included
Master IT service management with ITIL® 4 Specialist: Create, Deliver, and Support (CDS). Learn to design, deliver, and optimise services effectively while preparing confidently for the official certification exam included.
ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certification - Official Exam Included
£549 ex Vat
Take This Course
1 Year Access 
Intermediate
1130 Students -
Self Learning
Overview
Advance your expertise in IT Service Management with the ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certification Course accredited by PeopleCert. This course is designed for IT professionals who want to develop and manage effective IT-enabled services. It focuses on integrating value streams and activities, improving efficiency, and enhancing service delivery.
With a strong emphasis on practical applications, this certification enables professionals to streamline operations, improve collaboration, and align IT services with business objectives.
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Course Highlights
- Comprehensive Curriculum: Gain in-depth knowledge of ITIL® 4 CDS, including service value streams, digital transformation strategies, and high-velocity IT service operations.
- 100% Online & Self-Paced: Study at your own convenience with 24/7 access to high-quality course materials, video lessons, quizzes, and practice exams.
- Certification Preparation: Fully prepares you for the ITIL® 4 Specialist: Create, Deliver, and Support exam, ensuring confidence on test day.
- Practical Applications: Learn real-world strategies to optimise service performance and enhance team collaboration.
- Expert Support: Access dedicated tutor support throughout the course.
Who Should Enrol?
This course is ideal for:
- IT service managers
- IT professionals responsible for service delivery, operations, and support
- Individuals looking to enhance their ITIL® 4 Foundation knowledge and advance their career
- IT professionals aiming for an ITIL® Managing Professional (MP) designation
Whether you’re an experienced IT professional or looking to specialise in IT service management, this certification equips you with essential skills to create, deliver, and support IT-enabled services effectively.
Entry Requirement
To enrol in this course, you must have:
- A valid ITIL® 4 Foundation certification (required to sit for the exam)
- A basic understanding of IT service management concepts
Why Choose This Course?
- Official Certification & Exam Voucher Included: Your enrolment includes official registration with PeopleCert, along with an exam voucher to take the certification test at your convenience.
- Comprehensive Self-Paced Learning: Study at your own pace with high-quality course materials, including video lectures, practice questions, and interactive learning modules.
- Real-World Application: Learn practical strategies that can be applied directly to IT service management, improving team collaboration and efficiency.
- Globally Recognised Certification: ITIL® 4 CDS is highly accepted in the IT industry and can help you advance your career in IT Service Management
- ITIL® 4 Managing Professional (MP) Status: ITIL® 4 CDS is a key module for the ITIL® 4 Managing Professional designation, making it a valuable credential for career advancement.
- Expert Support: Get guidance from experienced tutors to clarify doubts and enhance your learning experience.
Course Delivery: 100% Online & Self-Paced
At One Education, we offer a fully self-paced learning format, allowing you to study at your convenience:
Self-Paced Online Learning
- 24/7 Access: Get access to extensive educational resources, including official training materials from PeopleCert, along with e-books developed by industry experts.
- Flexibility: You can access and study from anywhere you would like.
- Extended Duration: You have a full year from the date of enrolment to finish the course at your own speed.
- Tutor Support: Tutoring will be provided to you during your educational path.
Registration & Exam Process
Upon enrolment, you will be registered on the PeopleCert portal and given an exam voucher that is valid for one year. PeopleCert will provide you with full instruction on how to schedule the exam and other relevant details. Your exam can be scheduled at any time during this one year. The exam will be taken through PeopleCert’s online proctoring service.
Exam Details
- Format: 40 multiple-choice questions
- Passing Score: 65% (26 out of 40 correct answers)
- Duration: 60 minutes
- Closed Book: No reference materials allowed
Take2 – Exam Re-Sit Option
At One Education, we recognise that exams can be tough and that unexpected events might occasionally have an impact on your results. To help you succeed, we provide a free Take2-Exam Re-Sit option that gives you another opportunity to earn your certification without having to pay the entire exam fee. This re-sit enables you to take the exam again within 6 months of your initial exam.
Certification
One Education doesn't issue any certificates for this course. PeopleCert provides it directly to the learners. After passing the exam, you will receive a digital certificate from PeopleCert within 3-5 business days at no additional cost. If you want a hardcopy certificate, you must select it when booking your exam through your PeopleCert account, where you will also be able to check the hardcopy certificate cost.
Frequently Asked Questions
You must have a valid ITIL® 4 Foundation certification to take this course and exam.
Yes, the official ITIL® 4 Specialist: Create, Deliver, and Support exam voucher is included in your enrolment.
You will have 12 months of access to all learning materials after enrolment.
Yes! This course is 100% online and self-paced, allowing you to study whenever it suits you.
After enrolment, you will be registered with PeopleCert and receive an exam voucher. You can then schedule your exam at your convenience through the PeopleCert portal.
With Take2 – Exam Re-Sit option (included for free), you can retake the exam within six months of your initial exam without paying any additional fee.
This certification is highly valuable for IT professionals in roles such as:
- IT Service Managers
- IT Operations Managers
- Service Desk Managers
- IT Support Leads
- Business Analysts in IT Service Management
Yes, we offer a full refund within 14 days of enrolment if you haven’t accessed the course materials.
ITIL® 4 Managing Professional (MP) is a certification path designed for IT professionals who want to gain practical, end-to-end IT service management knowledge. To earn this credential, you must complete four specialist modules:
- Create, Deliver, and Support (CDS) (this course)
- Drive Stakeholder Value (DSV)
- High-Velocity IT (HVIT)
- Direct, Plan, and Improve (DPI)
Course Curriculum
| Introduction | |||
| Key Concepts of Service Management | |||
| Key Concepts of ITIL 4 | |||
| Guiding Principles | |||
| Management Practices | |||
| Course Review |
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
