ITIL® 4 Specialist: Create, Deliver, and Support Certification Course
ITIL® 4 Specialist: Create, Deliver, and Support Certification Course
£549 ex Vat
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1 Year Access 
Intermediate
1 Students -
EXPIRED
Overview
Empower Your Career in IT Service Management
This course provides in-depth knowledge of the ITIL® 4 framework, focusing on delivering efficient IT services aligned with business goals. Whether you prefer interactive live classes or flexible self-paced learning, we’ve tailored the learning experience to suit your needs.
Choose between two learning paths:
Course Delivery Options
1.Live Online Classes: Engage with expert instructors in real-time and benefit from career support services.
- Real-time sessions with certified instructors and industry experts.
- Career support services, including job placement assistance.
- Practical assignments and case studies for hands-on learning.
- Certification exam included, with expert guidance throughout.
- Access to recorded classes for future reference.
2. Self-Paced Online Learning
- Learn at your own pace with lifetime access to course materials.
- Downloadable resources and access to quizzes for self-assessment.
- Practice exams to prepare you for the final certification exam.
- Cost-effective and flexible, perfect for professionals with busy schedules.
What You’ll Learn: Curriculum Highlights
Our structured curriculum breaks down complex ITIL concepts to prepare you for IT Specialist: Create, Deliver, and Support roles:
- Module 1: Introduction – Build a foundation in service management principles.
- Module 2: Key Concepts of Service Management – Understand the role of service relationships in business.
- Module 3: ITIL® 4 Operational Principles – Apply ITIL concepts to enhance service workflows.
- Module 4: Service Delivery and Support Practices – Manage IT processes effectively with practical skills.
- Module 5: Agility and Continuous Improvement – Develop responsive processes for evolving business needs.
- Module 6: Course Review & Exam Preparation – Comprehensive review with mock questions and practical scenarios.Be fully prepared to pass the ITIL® 4 CDS exam.
Why Choose This ITIL® 4 Foundation Certification Course?
- Professional Certification: Earn a globally recognised ITIL® 4 CDS certification.
- Job-Ready Skills: Gain practical knowledge to excel in roles like Service Delivery Manager and Incident Manager.
- Accredited Training: Follows the latest industry standards to ensure exam success.
- Career Support: Get access to expert career guidance with the live class option.
Certification & Assessment
After completing the course and passing the exam, learners will receive the official ITIL® 4 CDS certification. This qualification ensures they are ready for senior roles in IT service management.
Examination Format
- 40 multiple-choice questions.
- Passing mark: 26 out of 40 (65%).
- Duration: 60 minutes.
- Closed book exam.
Official Exam Booking Information
Upon enrollment in the course, we will promptly register you on the PeopleCert portal and issue an exam voucher. This voucher will enable you to schedule your ITIL® 4 examination at your convenience, within one year from the date of voucher issuance. To redeem the voucher and book your exam, you will need to have an active PeopleCert account. Once you are registered, you will receive all the required information for exam booking in your email directly from PeopleCert.
Frequently Asked Questions
Yes, you will earn an official ITIL® 4 CDS certification after passing the final exam.
Self-paced learners enjoy lifetime access. Live class participants will also have access to recorded sessions for future review.
Live classes provide real-time interaction with instructors and career support, while self-paced learning offers flexibility to study at your own pace. Both formats include the same curriculum and certification pathway.
You’ll have access to recorded sessions to catch up on missed classes.
No prior experience is required, though some familiarity with IT service management will be beneficial.
Course Curriculum
| Introduction | |||
| Key Concepts of Service Management | |||
| Key Concepts of ITIL 4 | |||
| Guiding Principles | |||
| Management Practices | |||
| Course Review |
Important Links
With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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