ITIL® 4 Specialist: Create, Deliver, and Support (CDS) Certification - Official Exam Included
Master IT service management with ITIL® 4 Specialist: Create, Deliver, and Support (CDS). Learn to design, deliver, and optimise services effectively while preparing confidently for the official certification exam included.
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Overview
The ITIL® 4 Specialist: Create, Deliver and Support (CDS) Certification focuses on the practical activities involved in designing, delivering, supporting, and improving digital products and IT-enabled services.
This certification builds on the ITIL 4 framework and explores how organisations can improve service quality, user experience, and operational efficiency through integrated service management practices. Learners will study service design, service support models, performance metrics, automation strategies, and collaborative approaches used in modern IT environments.
The course also introduces methods for aligning service activities with customer expectations while supporting organisational objectives. Through practical exercises and official learning resources, learners will develop a broader understanding of how IT services are created, transitioned, delivered, and maintained.
This qualification is suitable for professionals who are already familiar with ITIL concepts and wish to deepen their understanding of service management operations in modern digital organisations.
The course was audited and updated on: 18th May, 2026
Key Learning Outcomes
- Understand service design and development principles
- Learn service delivery and support processes
- Explore service automation and enabling technologies
- Understand service performance metrics and KPIs
- Learn collaborative and service-oriented working practices
- Develop awareness of customer and user experience management
- Apply continual improvement approaches
- Understand ITIL guiding principles within service operations
Why You should Choose One Education as an ATO
As an Accredited Training Organisation (ATO), One Education provides a complete learning package, including:
- Official PeopleCert accredited training
- Official exam voucher included
- Take2 exam re-sit option included
- Access to PeopleCert official eBook and learning materials
- Tutor support throughout the study period
- Flexible self-paced and live online learning options
- One-year access to learning materials
- Progress tracking and downloadable study resources
Study Formats
One Education offers two flexible study options:
Self-Paced Online Learning
- 24/7 access to official learning materials
- Official eLearning materials include, but are not limited to case studies and practical exercises.
- Study from any location at your own pace
- One-year course access
- Tutor support available throughout the course
Live Online Classes
- Instructor-led live virtual sessions
- Interactive discussions and collaborative learning
- Structured study schedule
- Access to class recordings for revision
Important Note for Live Classes: Live sessions are scheduled once a cohort reaches at least 10 learners. If you select Live Class delivery, your session will be scheduled within 30 days of enrollment. If a cohort cannot be formed within 30 days, you may choose either a full refund or transfer to Self-Paced Online Learning with any price difference refunded.
Entry Requirements
To obtain this qualification, candidates must meet the following criteria:
- Prerequisites: Hold any ITIL v3 certification, ITIL 4 Foundation, or the ITIL 4 Managing Professional Certificate.
- Accredited Training: Completion of training via an Accredited Training Organization (ATO) or the ITIL Official eLearning.
- Verification: Exam results are withheld until official proof of training completion is provided.
Registration & Exam Process
After enrolment, you will receive access to the PeopleCert portal along with an exam voucher valid for one year. You can book your online proctored exam at any time during this period through the PeopleCert platform, with 24/7 scheduling availability.
During the exam, a live PeopleCert proctor will monitor your webcam and screen activity. Candidates must have a stable internet connection, valid ID, and a suitable exam environment that meets PeopleCert requirements.
Exam Format
- Format: 40 multiple-choice questions
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct answers required)
- Question Style: Objective Test Questions including scenario-based questions
- Exam Type: Closed book (no reference materials permitted)
Provisional results are usually available immediately after the exam.
Take2 – Exam Re-Sit Option
This course includes the Take2 exam re-sit option at no additional cost. If you do not achieve a passing score on your first attempt, Take2 allows you to retake the exam within 6 months without paying another exam fee.
Certification
After successfully passing the exam, PeopleCert issues a digital certificate directly to learners within approximately 3–5 business days.
Note: One Education does not issue certificates for this course – all certification is handled directly by PeopleCert as the official examination institute.
Frequently Asked Questions
The CDS module focuses on the core service management activities required to create, deliver, and support digital services and products.
It is ideal for IT Operations Managers, Service Delivery Managers, developers, support leads, and professionals managing end-to-end services.
Candidates must hold the ITIL 4 Foundation certification before taking the CDS module.
Many learners describe CDS as significantly more scenario-based and complex than Foundation, requiring strong understanding of value streams and ITIL thinking.
Yes. CDS is considered an advanced ITIL certification, and candidates typically need accredited training before sitting the exam.
Course Curriculum
| Introduction | |||
| Key Concepts of Service Management | |||
| Key Concepts of ITIL 4 | |||
| Guiding Principles | |||
| Management Practices | |||
| Course Review |