ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course
ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification Course
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Course Overview: Deliver Seamless IT Support and Service Fulfilment
The ITIL® 4 Specialist: Monitor, Support, and Fulfil course is designed to empower IT professionals to excel in proactive monitoring, service support, and request fulfilment. Whether managing service desks, troubleshooting issues, or fulfilling customer requests, this course equips you with essential tools and techniques for effective service delivery.
You can choose between two learning modes: interactive live classes or self-paced online study, depending on your schedule and preferences.
Course Delivery Options
1. Live Online Classes
- Participate in real-time virtual sessions led by industry experts.
- Collaborate in group activities, case studies, and live Q&A sessions.
- Job placement support and career services, including interview preparation and CV assistance.
- Certification exam included, with tailored exam preparation support.
- Access recorded sessions for anytime review.
2. Self-Paced Learning
- Enjoy lifetime access to course content and downloadable resources.
- Study at your own pace with quizzes, assessments, and practice exams.
- A budget-friendly option while ensuring comprehensive learning.
- Same curriculum and certification opportunity as live classes.
What You’ll Learn: Curriculum Highlights
- Introduction to Monitoring, Support, and Fulfilment
- Explore the core principles of monitoring IT services and providing support.
- Outcome: Understand the role of proactive service monitoring.
- Monitoring Tools and Techniques
- Learn how to leverage tools to detect and respond to service disruptions quickly.
- Outcome: Build a foundation for effective IT service monitoring.
- Service Desk and Incident Management
- Understand best practices for incident management and running a high-performing service desk.
- Outcome: Deliver seamless first-line support.
- Request Fulfilment Processes
- Learn how to manage and automate service requests to enhance customer satisfaction.
- Outcome: Ensure fast and efficient request handling.
- Service-Level Management
- Explore how to manage and monitor service-level agreements (SLAs).
- Outcome: Align IT services with business goals and customer expectations.
- Course Review & Exam Preparation
- Recap key concepts with practice questions and mock exams to ensure readiness.
- Outcome: Be prepared to pass the certification exam confidently.
Why Choose This ITIL® 4 Specialist Certification Course?
- Globally Recognised Certification: Earn credentials that validate your expertise in service monitoring and support.
- Job-Ready Skills: Gain practical knowledge for roles like Service Desk Manager, IT Support Specialist, and more.
- Accredited Training: Aligned with ITIL’s latest frameworks and best practices.
- Career Support: The live class option includes job placement services and personalised career coaching.
Certification & Assessment
Upon completion of the course and passing the final exam, participants will earn the ITIL® 4 Specialist: Monitor, Support, and Fulfil Certification.
Examination Format
- 40 multiple-choice questions.
- Passing mark: 26 out of 40 (65%).
- Duration: 60 minutes.
- Closed book exam.
Career Opportunities & Job Roles
This certification opens up opportunities in various IT service management roles, including:
- Service Desk Manager
- IT Support Specialist
- Service-Level Manager
- Incident Manager
Participants in the live class option gain access to career support services, including mock interviews and guidance on job applications, to maximise job opportunities.
Official Exam Booking Information
Upon enrollment in the course, we will promptly register you on the PeopleCert portal and issue an exam voucher. This voucher will enable you to schedule your ITIL® 4 examination at your convenience, within one year from the date of voucher issuance. To redeem the voucher and book your exam, you will need to have an active PeopleCert account. Once you are registered, you will receive all the required information for exam booking in your email directly from PeopleCert.
Frequently Asked Questions
Yes, upon successfully passing the exam, you’ll earn the ITIL® 4 Specialist: Monitor, Support, and Fulfil certification.
Self-paced learners get lifetime access, and live class participants can review recorded sessions anytime.
Live classes offer real-time interaction and career services, while self-paced learning provides flexibility to study at your convenience. Both formats prepare you for the same certification exam.
You can access recordings of all sessions to catch up on any missed content.
While not mandatory, prior knowledge of IT service management will help you get the most out of the course.
Course Curriculum
| Introduction to Monitoring, Support, and Fulfilment | |||
| Monitoring Tools and Techniques | |||
| Service Desk and Incident Management | |||
| Request Fulfilment Processes | |||
| Service-Level Management | |||
| Course Review & Exam Preparation |
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With a team of industry professionals producing and delivering our course content, you can be sure the skills and knowledge you learn are applicable to your career aspirations, whether that’s in management, administration or beyond.
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