ITIL® 4 Strategist: Direct, Plan, and Improve Certification Course
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Overview
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course is a core module within the ITIL® 4 Managing Professional and Strategic Leader pathways, designed to build the essential skills needed to lead effective governance, strategic planning, and continual improvement in modern IT-enabled organisations.
This course focuses on aligning IT services with business objectives through strong direction, planning, and improvement practices. You will develop a clear understanding of governance, risk and compliance (GRC), organisational change management, measurement and reporting, and value stream optimisation to enhance performance and efficiency across the Service Value System.
Blending ITIL® 4 principles with Agile and Lean thinking, the course equips learners to improve workflows, support collaboration, and manage change effectively. Through official study materials and structured learning activities, you will gain practical, real-world insight into improving services and driving continuous improvement across digital environments.
The course was audited and updated on: 18th May, 2026
Key Learning Outcomes
- Understand the key concepts of direction, planning, and improvement in service management
- Establish effective governance structures aligned with organisational objectives
- Apply strategic planning approaches to IT service management
- Manage portfolios, programs, projects, and products effectively
- Understand the role and apply the principles of Organisational Change Management to support IT initiatives and drive improvement.
- Implement risk management in service contexts
- Apply continual improvement methods including Lean and Agile approaches
- Use measurement and metrics to drive improvement
- Balance stability with agility in IT service delivery
- Integrate planning and improvement across the Service Value System
Why You should Choose One Education as an ATO
As an Accredited Training Organisation (ATO), One Education provides a complete learning package, including:
- Official PeopleCert accredited training
- Official exam voucher included
- Take2 exam re-sit option included
- Access to PeopleCert official eBook and learning materials
- Tutor support throughout the study period
- Flexible self-paced and live online learning options
- One-year access to learning materials
- Progress tracking and downloadable study resources
Study Formats
Self-Paced Online Learning
- Study at your own pace with 24/7 access to comprehensive course materials
- Access official PeopleCert training materials, video lectures, and practice assessments
- Full 12 months to complete the course from enrolment date
- Dedicated tutor support throughout your learning journey
- Flexible learning designed for working professionals
Study Formats
One Education offers two flexible study options:
Self-Paced Online Learning
- 24/7 access to official learning materials
- Official eLearning materials include, but are not limited to case studies and practical exercises.
- Study from any location at your own pace
- One-year course access
- Tutor support available throughout the course
Live Online Classes
- Instructor-led live virtual sessions
- Interactive discussions and collaborative learning
- Structured study schedule
- Access to class recordings for revision
Important Note for Live Classes: Live sessions are scheduled once a cohort reaches at least 10 learners. If you select Live Class delivery, your session will be scheduled within 30 days of enrollment. If a cohort cannot be formed within 30 days, you may choose either a full refund or transfer to Self-Paced Online Learning with any price difference refunded.
Entry Requirements
Prerequisites: The candidate must pass any one of the following examinations in order to sit this exam.
- ITIL v3 certification or
- ITIL 4 Foundation or
- ITIL 4 Managing Professional Certificate
PeopleCert requires candidates to complete any of the above accredited training through an Authorised Training Organisation (ATO) or official PeopleCert eLearning before certification can be issued.
Registration & Exam Proces
After enrolment, you will receive access to the PeopleCert portal along with an exam voucher valid for one year. You can book your online proctored exam at any time during this period through the PeopleCert platform, with 24/7 scheduling availability.
The exam is monitored live by a PeopleCert proctor via webcam and screen sharing. Candidates must have a stable internet connection, valid ID, and a suitable exam environment that meets PeopleCert requirements.
Exam Format
- Format: 40 multiple-choice questions
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct answers required)
- Question Style: Objective Test Questions including scenario-based questions
- Exam Type: Closed book (no reference materials permitted)
Provisional results are usually available immediately after the exam.
Take2 – Exam Re-Sit Option
This course includes the Take2 exam re-sit option at no additional cost. If you do not achieve a passing score on your first attempt, Take2 allows you to retake the exam within 6 months without paying another exam fee.
Certification
After successfully passing the exam, PeopleCert issues a digital certificate directly to learners within approximately 3–5 business days.
Note: One Education does not issue certificates for this course – all certification is handled directly by PeopleCert as the official examination institute.
Frequently Asked Questions
DPI focuses on governance, continual improvement, strategic planning, organisational change, and aligning IT strategy with business goals.
It is suitable for IT managers, leaders, consultants, and professionals responsible for strategy, governance, and improvement initiatives.
Candidates need the ITIL 4 Foundation certification before attempting DPI.
DPI is a key module because it is shared across both the Managing Professional and Strategic Leader pathways.
Yes. The course teaches practical approaches for continual improvement, governance, communication, measurement, and organisational planning.
Course Curriculum
| Introduction to Directing and Planning | |||
| Creating Effective Governance Structures | |||
| Integrated Planning Practices | |||
| Driving Continuous Improvement | |||
| Organisational Change Management | |||
| Course Review & Exam Preparation |