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Overview

Discover how to support and enhance your company’s process improvement procedures by taking this Lean Six Sigma: Toolkit course. You can then use Lean Six Sigma as the benchmark methodology for focusing workforce efforts on removing waste and increasing efficiency in the marketplace.        

This valuable Six Sigma tutorial provides details, techniques, and planning tools to enable high levels of improvement in all aspects of your working routines. You will be given an overall view of the toolkit available and the data-driven improvement cycle (DMAIC). From there, you will learn how to use analytics (Ishikawa, Pareto, etc.), work with ideas (brainstorming, multi voting, etc.), utilise process mapping (swim lane, spaghetti diagram, etc.), and listen to the customer (Kano analysis, focus groups, etc.). A full set of procedures and templates are provided to tailor and apply to your working environment.  

By completing this training, you will have upgraded your understanding of service improvement and start to reap the benefits of its advantages in the marketplace.

Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised CPD accredited certification. You can choose to make your achievement formal by obtaining your PDF Certificate at the cost of £9 and Hard Copy Certificate for £15.

Why study this course

It doesn’t matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge.

The Lean Six Sigma: Toolkit is fully available to anyone, and no previous qualifications are needed to enrol. All One Education needs to know is that you are eager to learn and are over 16.

Course Curriculum

Section 01: Introduction
Introduction 00:05:00
Lean Six Sigma: An introduction 00:03:00
DMAIC 00:04:00
The benefits of Lean Six Sigma & the toolkit 00:02:00
Scenario for this course 00:02:00
Section 02: Cause and Effect Tools
Introduction to cause and effect 00:03:00
Ishikawa Diagram 00:05:00
Ishikawa Diagram: Demonstration 00:05:00
5 Whys 00:03:00
5 Whys: Demonstration 00:03:00
Pareto Chart 00:03:00
Pareto Chart: Demonstration 00:03:00
C&E Matrix 00:03:00
C&E Matrix: Demonstration 00:05:00
Section 03: Working with Ideas Tools
Working with ideas introduction 00:02:00
Brainstorming 00:06:00
Brainstorming: Demonstration 00:02:00
Affinity Diagram 00:04:00
Affinity Diagram: Demonstration 00:03:00
Multivoting 00:03:00
Multivoting: Demonstration 00:04:00
Section 04: Process Mapping Tools
Introduction to Process Maps 00:03:00
Swim lane 00:04:00
Swim lane: Demonstration 00:07:00
SIPOC 00:03:00
SIPOC: Demonstration 00:04:00
Value Stream Map 00:05:00
Value Stream Map: Demonstration 00:07:00
Time Value Map 00:03:00
Time Value Map: Demonstration 00:03:00
Value Add Chart 00:04:00
Value add chart: Demonstration 00:02:00
Spaghetti Diagram 00:04:00
Spaghetti Diagram: Demonstration 00:05:00
Section 05: Voice of the Customer Tools
Introduction to the voice of the customer 00:02:00
Customer Segmentation 00:04:00
Types and sources of customer data 00:05:00
Interviews 00:07:00
Point of use observations 00:06:00
Focus groups 00:05:00
Surveys 00:05:00
Kano Analysis 00:04:00
Kano Analysis: Demonstration 00:04:00
Critical to Quality Tree 00:04:00
Critical to Quality Tree: Demonstration 00:02:00
Section 06: Close Out
Close out 00:04:00
Resource 00:00:00
Assignment
Assignment – Lean Six Sigma: Toolkit 00:00:00

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